Valley Nissan

Bait and switch tactics. Finance manager added on extra fees at the end and did not disclose. General manager said of the complaint "all I see is a signed contract on my desk". So basically he admitted t fees at the end and did not disclose. General manager said of the complaint "all I see is a signed contract on my desk". So basically he admitted that they are crooks!!!!! Do not buy anything from them without having a third party review the contract! More

For a new car buying experience, we found this dealer to be satisfactory. Although no "new car buying" is every truly "fun" due to the high purchase price, we found this dealer and in particular our repres be satisfactory. Although no "new car buying" is every truly "fun" due to the high purchase price, we found this dealer and in particular our representative Chris Wiser to be helpful and courteous. We are greatly enjoying our 2011 Juke and look forward to driving it for many years. More

We live a substaintial distance from this dealership, so we were very grateful to have a dealership provide us with pictures and vehicle information to assist us in our purchase. Everything they promised w we were very grateful to have a dealership provide us with pictures and vehicle information to assist us in our purchase. Everything they promised was correct with our vehicle when we arrived and had everything we wanted. The purchase our vehicle went very smoothly with no suprises or issues. More

I would highly recommend using Valley Nissan to purchase a vehicle. We purchased an Altima over the Internet as I knew what I wanted. We emailed Chris exactly what I wanted including the options and color. a vehicle. We purchased an Altima over the Internet as I knew what I wanted. We emailed Chris exactly what I wanted including the options and color. They didn’t have the car on the lot so he located one in the Denver area. Made the deal over the phone (which I might add was a GREAT deal)and signed the papers in the evening. He had the car to us the next day. Chris came in on his day off to personally give us the car. He gave us a short tutorial about the car, which was very helpful. He has also answered questions via email that I have had about the car. I was also impressed that it had a full tank of gas when I drove off the lot. Am planning on using them to service the car too even though another dealership is closer to us. This is our second purchase with Valley in Longmont and won’t be our last. More

Chris Wiser was great. He helped us find the Nissan Juke we had been looking for. Unfortunatley, my wife was desperate for a car and we didn't get a very good deal. I will take most of the blame on that. we had been looking for. Unfortunatley, my wife was desperate for a car and we didn't get a very good deal. I will take most of the blame on that. It is when we went to the finance office to finish the deal is when Valley Nissan showed their true colors. Bill, the finance manager went over the numbers and asked if we wanted tinted windows, interior stain treatment etc. We signed that we did not want any of those items. After the contract was printed up I noticed a charge for $335 for theft protection/ etched glass. I told Bill we absolutly did not ask for that. Bill got on the phone and called the manager and played this game like they were going to have to take those items off the car. What a lie! The car came in that day, had the depot tags on it, hadn't been detailed yet, and we looked at it before going to detail. Nothing was ever added to this vehicle. There were no mechanics in the store that night and there was only one detailer working on 4 cars. I have never been so mad. They blantley tried to get another $335 dollars from me after I almost paid full price for the vehicle. Again, if my wife had not been so desperate for a car I would have walked out of the dealership at that moment. I will never buy from Valley nissan again. I wished i would have checked the BBB first. Valley Nissan has a F rating. More

I would like to take this opportunity to inform others about our excellent experience in working with Valley Nissan of Longmont, Colorado. After shopping dealers statewide we found that Valley was the dea about our excellent experience in working with Valley Nissan of Longmont, Colorado. After shopping dealers statewide we found that Valley was the dealership for us to work with. It just felt right from the beginning. Let's face it, any dealer in the state has access to the new vehicle that you are interested in purchasing. However,other dealer's were not as curteous, knowledgeable,or genuine as the staff at Valley. After two months of research, comparison shopping and talking to other dealers we felt that we had a great fit with Valley. The sales staff respected my request to limit our correspondence to email rather than telephone calls and any questions that came up were answered in a very timely and informative manner. We never felt any pressure from the sales staff and felt that overall we had a very pleasant buying experience. We never felt like this was just another sale to them and that our experience had became personalized meeting our needs and exceeding our expectaions. We look forward to our relationship with Valley Nissan and our continued partnership for the future. All the Best, Erica & Jason More

I had a very nice purchase and trade-in experience with Valley Nissan in Longmont. I very much appreciated their thoughtfulness especially driving my new car to my house and picking up my 1996 Jeep for a Valley Nissan in Longmont. I very much appreciated their thoughtfulness especially driving my new car to my house and picking up my 1996 Jeep for a trade-in. I contacted Valley Nissan via the internet and their response was immediate. More

Chris, the internet sales manager called me right back upon receiving my email about purchasing a 2011 Nissan Versa. I was very specific and particular about what I wanted and desired in the car. I was upon receiving my email about purchasing a 2011 Nissan Versa. I was very specific and particular about what I wanted and desired in the car. I was looking for the CVT Versa loaded with power, moonroof, premium and the Nav packages: no black, expresso, white or silver colors....tall order since they just came out! There was NEVER ANY PRESSURE from the start. He set out looking for what I wanted and even explained that they did not have the vehicle on the lot at that time. I expressed an interest in testing a CVT Versa to see how it behaved etc. Chris set it up for that evening for my wife and me (open until 9pm) and met my family there that night. It was not the car that we wanted but he went out of his way to make certain that I was able to say "yes" to the CVT trans BEFORE we looked at getting one. He ended up locating the car for me in the State of Colorado after numerous hours of searching that evening while we were test driving....EXACTLY what I had asked for....Did not attempt to sell me a 2010 like all the others did....He found what I had asked for the first time....no haggling, no strong arm sales tactics just open and honest upfront explainations. He even stayed until around 10:30 pm with us (1.5 hrs after the dealership closed and we did all the paperwork. It was very late and we came back in the morning to meet Chris and finish the financing and extras. Car was delivered that afternoon ready to go. Chris was very professional and the initial price we received was very fair and was within $100 of what we wanted to pay for the car....so there was NO bargaining. We just signed and were done with it. Everything was explained well, we added the 8 year, 120k warranty (again no strong arm sales tactics) and were given a VERY fair price to boot by the finance manager. Overall a VERY pleasant experience....NEVER had a car purchase go so smoothly. I just left it in Chris's hands and he took care of it all and we picked it up around dinner and drove it home. Would absolutely buy from them again without hesitation. Ask for Chris when YOU buy your Nissan....or better yet just email Chris and let him know what you want! More

I purchased my car the night of 7/22. Chris in sales I purchased my car the night of 7/22. Chris in sales was very professional, knowledgable and trustworthy. I felt well taken care of by him and that I purchased my car the night of 7/22. Chris in sales was very professional, knowledgable and trustworthy. I felt well taken care of by him and that he was my advocate. Carl was very warm, personable and accomodating. Michael in detail drove my new car home for me and I drove him back to Nissan. I really appreciated how he went out of his way for me and was fun to chat with on the way back! I also really appreciated the extra help and time that the man in financing gave me to to explain different financing options. My only frustration lay with a situation with tires and wheel alignment and my interaction with Jake in sales. When I first checked out the car and test drove it, I noticed that the tires were severely warn and would need to be replaced. Also noticed that the car pulled to the right during the test drive. Chris told me that the tires would be replaced and alignment fixed free of charge as they should have already been take care of before the car was shown. I was on the phone with Chris that week re negotiations, etc. One day he was off and I spoke to Jake who told me that I would have to pay xtra for new tires and alignment. He bumped up the price to over 17900, after I had already negotiated a price with Chris of much less. This was very frustrating for me, delayed the car purchase, and made me feel that I could not trust the dealership with this inconsistency. I then waited until Chris was back for further negotions. He did some damage control and made good on the deal. More

In all my days of car buying I have never had such a positive experience. Jake and Chris were extremely helpful and honest. There was no pressure or hard sell at all. I was buying a very low priced use positive experience. Jake and Chris were extremely helpful and honest. There was no pressure or hard sell at all. I was buying a very low priced used car but they treated me as if I was buying a top end car, which was great. When it came time to negotiate the price I met with Carl. This is normally my worst nightmare; I hate bargaining. Despite that, I found Carl to be very funny and easy to work with. I was very happy with the outcome of our negotiation and drove away a happy customer. Although I didn't realize it at the time, it turns out that a friend of mine had also recently purchased a car at Valley. He had driven all the way from Colorado Springs to Longmont because he was so happy with their customer service. So I'm not the only one who thinks they are great!! All in all, I would absolutely recommend buying a car from Valley and I will certainly return there in the future for my next purchase. More