Valley Lexus

Disappointed in the person that made the appointment over the phone. I was told the first available was a 2pm appointment, I informed the person taking my call that I would need a loaner car to get back home the phone. I was told the first available was a 2pm appointment, I informed the person taking my call that I would need a loaner car to get back home to pick up my wife from work because there was a possibly that they would need to keep the car over night to preform service and repairs. Long story short no loaner car didn't get the cars clock fixed had to wait 2 1/2 hours and was late picking up my wife. It wasn't Elena Flores she treated me great. More

The best experience. Tim was phenomenal! He was easy to work with and answered all of our questions. The buying experience was made pleasurable and easy. work with and answered all of our questions. The buying experience was made pleasurable and easy. More

Always receive excellent service from all members of the team! Representatives addressed all my concerns and were quick to complete service. Hard to understand why the motor in my sunroof went out, I have team! Representatives addressed all my concerns and were quick to complete service. Hard to understand why the motor in my sunroof went out, I have never used it. Decided not to repair, $1200 too much for an item that’s not important to me. More

Ruben was as great as he usually is.Everything was done Ruben was as great as he usually is. Everything was done on time. All Covid protocol was followed by everyone. All staff is always friendly and cou Ruben was as great as he usually is. Everything was done on time. All Covid protocol was followed by everyone. All staff is always friendly and courteous More

When picking up my car I had to wait a couple of minutes so I sat down and watched TV..Wheni I got home I realized I didn't have my phone..I went back to The Post Office where I had stopped after leaving Va so I sat down and watched TV..Wheni I got home I realized I didn't have my phone..I went back to The Post Office where I had stopped after leaving ValleyLexus and the phone wasn't. Then I rushedback to Valley Lexus and told Ruben of my situation..We went out to the loaner car and it wasn't there..Ruben phoned and nothing..I went in to the cashier and it wasn't there..Ruben followed my and phoned again and there was my phone in the chair where I had sat earlier..Great ending to a not very good situation..Ruben saved the day..Thank you again Ruben. Bill Slayter More

Always excellent service. I needed to change my appointment time and the person I spoke to was very helpful to change the time. When I arrived for my appointment, the greeter was courteous and ve appointment time and the person I spoke to was very helpful to change the time. When I arrived for my appointment, the greeter was courteous and very helpful to what I had to say and needed. I will continue to use your dealership for my future needs. More

Ruben is always friendly and explains things well. I love that I can receive text updates about my car while it’s being serviced. I also appreciate getting a Lexus loaner so that I can get to work while my c that I can receive text updates about my car while it’s being serviced. I also appreciate getting a Lexus loaner so that I can get to work while my car is being serviced. More