ValMark Chevrolet

Itook my 2008 Buick Lacerne to ValMark Cheverolet on Itook my 2008 Buick Lacerne to ValMark Cheverolet on 8/12/11 concerning vibration san noise. Roger Bittner, my service representative for several Itook my 2008 Buick Lacerne to ValMark Cheverolet on 8/12/11 concerning vibration san noise. Roger Bittner, my service representative for several years, greated me in a friendly and courteous manner as always. He accepted the car for service and found the motor mounts were broken. Mounts were ordered and installed under warnty. This did not solve the noise problem. After checkin, Roger called to tell me the cost of repairs would be $1,055.00 to install new struts and mounts. I told Roger that in view of all the problems I have with the car since new, I would pick up the car unrepaired around 5;30 P.M. At about 3;30 P.M., Jim the service manager called to say that Roger informed him of the problem. With Roger in his office, they called General Motors concerning the issue, and General Motors agreed to cover all but $300.00 Dollars. The car was then repaird and picked up 8/23/11. Roger Bittner is truly an asset to ValMark and its customers. Sincerely, Erwin C. Tschoepe, Jr. More

Great experience, realistic trade in allowance ($2500 more than anyone else!), Good price on the vehicle I wanted. No need to haggle- one of those rare times when you feel as if both sides were happy. more than anyone else!), Good price on the vehicle I wanted. No need to haggle- one of those rare times when you feel as if both sides were happy. Definitely buy your next car there! More

They were very helpful in finding the right vehicle for me and making sure I was happy with everything about the whole car buying experience. From the first initial contact to the completion of the sale, me and making sure I was happy with everything about the whole car buying experience. From the first initial contact to the completion of the sale, they made me feel comfortable and confident in my purchase. More

We live in Killeen, Tx, but my family has purchased through Valmark in the past. We tried to use a local dealer to save on time and travel expense instead of going out of town. BAD DECISION!!! Our loca through Valmark in the past. We tried to use a local dealer to save on time and travel expense instead of going out of town. BAD DECISION!!! Our local dealership was very unprofessional and the deal was just to outlandish for anyone in their right mind to accept. So we told them No Thank You and left. Yesterday we decided to call Valmark to see if we could work an agreeable deal out over the phone before making a lengthy drive to New Braunfels. Well needless to say our sales rep Julie was a very pleasant and knowledgable rep to work with. After giving her our needs in a vehicle and what model we were looking for she came up with exactly the best selections for us. We did all necessary paperwork over the phone and she handled everything in a timely manner and had us approved and ready to pick up our new Tahoe by the close of business that same day. We came in this afternoon and Julie (sales rep) and Susan (finance manager) had everything waiting for us. The entire dealership had outstanding customer service. Before driving our new truck off the lot Julie explained the vehicle in detail and pleasantly insisted that we call if we had any problems or questions later in the day. We have to say buying from Valmark was pain and hassle free and the BEST DECISION ever. We will definitely purchase our next vehicle from them in the future!!! More

Extremely pleased with our purchases, both used vehicle and new vehicle. Don was wonderful, especially with an issue involving the used vehicle. He figured out the problem before time was spent with servic and new vehicle. Don was wonderful, especially with an issue involving the used vehicle. He figured out the problem before time was spent with service personnel. Would definitely recommend this dealership to others. Very satisfied with our 2004 Mercury Mountaineer and 2012 Chevy Equinox! More

I would never consider having my vehicle serviced anywhere else. The best customer service and prices that I have ever received from a dealership. Valmark can count on my business as long as Justin anywhere else. The best customer service and prices that I have ever received from a dealership. Valmark can count on my business as long as Justin is there to take care of my vehicles!! More

Excellent Service! My family has been taking our vehicles to Justin in the service department at Valmark for years. He is always friendly and makes sure we are completely satisfied. vehicles to Justin in the service department at Valmark for years. He is always friendly and makes sure we are completely satisfied. More

Josh was great as well as very informative. He helped us understand what was going on with our vehicle in a timely manner. He helped us set up an appointment that would accomodate our schedule and was avail understand what was going on with our vehicle in a timely manner. He helped us set up an appointment that would accomodate our schedule and was available right when we got there. More

I took my chevy tahoe in because I was having problems with the transmission. Turns out it needed to be replaced. Jim Robinson and his staff kept me informed of the progress and kept to their timeline o with the transmission. Turns out it needed to be replaced. Jim Robinson and his staff kept me informed of the progress and kept to their timeline of when the repairs would be complete, which is more than I can say for some other dealers. This was the best service I have ever received and were the friendliest most pleasant people to work with. On top of that, the price was well below what I had expected to pay for such a repair. The staff and the service I received at Val Mark has made me a lifetime customer! Great job guys! More

The process was stress free, very fast and I was amazed that the produced a car that met my every expectation. I had been searching for a very particular vehicle without success until I arrived at VALMARK that the produced a car that met my every expectation. I had been searching for a very particular vehicle without success until I arrived at VALMARK. James was exceptional. Most professional, knowledgeable and helpful. I think he gave me a fair price, I never felt pressured, he took care of every detail and was genuinely concerned about me and what I expected from the process. The remainder of the staff was equally helpful and timely. Everything from the paperwork, financing to delivery was seamless and smooth. It was probably one of the best car buying experiences I have ever had. Thanks James and all the friendly people at VALMARK. More