ValMark Chevrolet

Don't Understand Customer Satisfaction I had damage to the front end of my Chevy Traverse. Visited the dealership in 11/14 for an estimate. I asked that they email me a copy of the estimat I had damage to the front end of my Chevy Traverse. Visited the dealership in 11/14 for an estimate. I asked that they email me a copy of the estimate. On 11/20 I contacted the collision center and asked if they had completed the estimate because I had not received my copy. I was told that they emailed it to Pinky's Trailer Park. I told them I didn't know who that was and the female rudely asked if I wanted her to send me another copy and verified the email address that I had given the estimator. I asked if the had received approval from the insurance company. The response as no so I called Lynx and inquired about the approval. Lynx rep told me that approval for repairs was sent to the dealer on 11/16 and they would contact the dealer to confirm. I called the dealer later on the 20th to inquire when I could bring in my vehicle for repair. Female told me that they were currently working on scheduling for week of 11/27 and she would contact when appointment was available. I didn't hear from her so I stopped by the dealer on 12/6 to inquire why it was taking so long to get an appointment. She said she would check and call me. She called later to set up the appoint time to bring my car in. She said she had an opening @11:00 a.m. on 12/11. I explained that I was scheduled for physical therapy from 10-11 and might be late. I asked if I could bring it in at 9 and I was told she already someone scheduled for that time. I asked what the issue was and she told me that there was a ton of paperwork that I had to sign. I advised that I probably be late. Dropped the car off at 11:10 a.m. for what I was told would be a 2 day repair. I had an unpleasant exchange with the female and I commented that that I might as well be talking to the wall. Female called on 12/12 to tell me that the bumper cover would be painted on 12/13 and that they had discovered damage to the a/c coil and would have to order the part. Female called late afternoon on 12/14 to advise car was ready. Upon inspection of repaired area, I told the female that the paint on the bumper cover did not match the fenders. She told me that painted plastic never matches sheet metal parts. I pointed out the rear bumper cover and the rear lift gate and how close the color matched. She stated that they didn't match and I told her that if she didn't think they match they the were a whole lot closer to a match than the front end. I recognize that Pearl White tri coat may be difficult to match but I felt that the bumper cover vs the from fenders were like day & night. Again she told me that there was nothing more that the could do. I was very frustrated and told them the that I wasn't happy, thanked them and left the dealership. On 12/18 I contacted Lynx to discuss my dissatisfaction w/the paint color. Adjuster told me they would contact the dealer to discuss the problem. Adjuster called back and ask me to take the car back to the dealer and discuss the problem with the Body Shop Forman. When I walked in I could see he was full of attitude. He told me that he read my response to a 1 question survey that asked if I was satisfied and I responded no. The survey asked for a comment to explain my answer and I responded that "the staff was rude and incompetent and that I would never bring any of my GM vehicles to their collision center for repair". He told me that there was nothing else to discuss and that we were done! I asked him if he would at least come outside and look at the mismatched paint. He told me the same thing that the female told me about plastic vs metal. I pointed to the mirror vs the door and he told me they didn't match I asked about the body side moldings vs the door and he told me they didn't match either. So we went to the rear of the vehicle and he told me that the lift gate and the rear bumper cover didn't match either. There was a Chevy Equinox parked close by with the same tri coat paint and I compared the color match on that vehicle he told me they didn't match either. He again told me there was nothing else he could do so I asked him if his final answer that he would not attempt to correct the problem and he told me yes. I left the dealer very upset because I knew they could do better. I called Lynx and told them about my visit. Rep said he would contact my insurance company for further input to help me resolve the issue. On12/20 my insurance co. sent their own adjuster to inspect the vehicle. His 1st response was that the bumper cover didn't match and said matching plastic vs metal might be difficult but they certainly didn't even try to match the paint. I told the adjuster I really didn't want to take the car back to Valmark. I am currently waiting to for a response from Lynx as to what the next step is to resolve my concern. I will again state that the staff at the Collision Center next counseling on their attitude and the importance of customer satisfaction. More

Very slow! They have had my Tahoe over 3 weeks and it’s still not done. I would not recommend their service and I will shop somewhere else when I need another on They have had my Tahoe over 3 weeks and it’s still not done. I would not recommend their service and I will shop somewhere else when I need another one. More

Unbelievably rotten group of people! I couldn't believe how unprofessional this dealership was when I ran into an issue with them. In all my years I've never seen anything like it. Go buy I couldn't believe how unprofessional this dealership was when I ran into an issue with them. In all my years I've never seen anything like it. Go buy from a different dealer I promise they will work harder to keep you happy! More

Worst service, shadey professionals Appt at 9, told they might be able to check it out by the afternoon. Received a call that I need 1000 dollars of work done. Won't tell me if it's cove Appt at 9, told they might be able to check it out by the afternoon. Received a call that I need 1000 dollars of work done. Won't tell me if it's covered under warranty until I agree. Also said can't be fixed for a few days! More

Recurring Hazzard Never Fixed I bought a new 2010 Chevrolet Silverado 1500 from Val-Mark Chevrolet in New Braunfels, Texas. The truck currently has about 78K mile on it. From the b I bought a new 2010 Chevrolet Silverado 1500 from Val-Mark Chevrolet in New Braunfels, Texas. The truck currently has about 78K mile on it. From the beginning there has a been a problem. It started out about every 15,000 miles the stabilitrak light would come on an it would go into reduced power mode, dangerous on the highway to say the least. After repeatedly bringing the truck back for the same problem, someone from GM contacted me after I raised questions and concerns in an online discussion group. To Chevy's credit, the woman who contacted me was able to extend the warranty. Since then it has been back several more times for the same issue. The warranty expired in December and lo and behold, last week the same problem reoccurred. When the service rep told me it was the sensor in the accelerator pedal I was not surprised, same old tired song. I told Steve, the rep, I was not paying for a problem that was not fixed. I am told the problem is a sensor/accelerator pedal issue that make the stabilitrack light come on and the truck go into reduced power mode. This has been harrowing for me in the past on the interstate as I tried to cross traffic and exit at 30 mph. Since she works in town, my wife has been driving the truck and the same thing happened to her on June 8, 2017. She was turning left across morning work traffic on an uphill grade when the power reduced and she was creeping broadside to traffic coming over the hill on a state highway. Her words were, “Scared the bejeebers out of me.” The pattern has been consistent, treat the symptoms but don’t fix the problem, which is a safety hazzard. I took the truck in for service at Valmark Chevrolet on June 12 at 7:30 a.m., their first available opening. The accelerator pedal/sensor has been replaced at least 4 times but the problem keeps recurring. Since the truck was not ready the evening I was told it would be, I ask for the service manager to call the next day. Justin, the “service” manager, called. I told him the problem had not been fixed and he said according to his records it had. I replied the symptoms had been treated again but the problem had not been fixed. His comment was the “fix” lasted 16 or 17 months so it was fixed. Val-Mark misses the point, there is an underlying cause for the same part to continue failing and creating unsafe conditions when driving. In addition, this ongoing problem creates hardships to constantly be bringing the truck back. I contacted Chevrolet and the case, number 8-3045561864, has been taken over at the Executive Branch by a woman named Brittany. She has checked and found that this problem is most often caused by a voltage discrepancy between two circuits. As of today, the truck is still at the Valmark Service department with no further word as to when the problem will be fixed. Valmark seems unaware of the inconvenience my wife and I deal with sharing one car for what has now lasted 3 and a half weeks. Based on my experience, I would never recommend Valmark to anyone. More

John Wallace I had the worst Customer Service experience I have ever had at a Dealership in my life. I was so disappointed with John Wallace the Sales Person, he d I had the worst Customer Service experience I have ever had at a Dealership in my life. I was so disappointed with John Wallace the Sales Person, he did not even try to help me like he said he would in the email and phone call. I would not recommend the Dealership to anyone. I went to look at a vehicle that I found online and he didn't even consider helping me try to purchase it, he told me what vehicle he thought was best for me. Most people go to a Dealership to purchase a vehicle that they want, NOT A VEHICLE THAT THE SALES PERSON THINKS YOU SHOULD PURCHASE !!!!!!!!!!!!!! More

Valmark does me a favor Worst experience at a dealership...EVER. Turned vehicle into service department for a warranty claim after 3 days with nothing fixed I expressed my d Worst experience at a dealership...EVER. Turned vehicle into service department for a warranty claim after 3 days with nothing fixed I expressed my disappointment to the Owner/Manager in which he had the nerve to tell me "they were doing me a favor!" Hahah. It's called your job. And you having my vehicle for 3 days, balancing the right rear tire, and NOT fixing the issue we dropped it off for...is not a Favor. You sir...that said that...are a joke of a manager. I am a week away from purchasing a new High Country and was excited about working with this dealership. After the Lack of professionalism by everyone involved I'll go somewhere else. Avoid this place...they really don't get customer service. If anyone at Valmark would like to speak with me...feel free to call me. But as of right now you receive one star because it wouldn't let me give zero. More

Horrible Service Department I walked in to an 8:30am appointment for an oil change and was not greeted or acknowledged by the person at the counter. Someone finally came from the I walked in to an 8:30am appointment for an oil change and was not greeted or acknowledged by the person at the counter. Someone finally came from the back and assisted me. I couldn't tell you his name since he didn't bother telling me, but I assume it is Matt Esper since that's the name on my receipt. He told me it would be 1 1/2 - 2 hours, so I dropped off my vehicle. When I returned after 2 hours, my vehicle was still sitting outside and was told they hadn't even gotten to it yet, that they 'got busy.' I had an 8:30 APPOINTMENT. I was told it would be another 45 mins, so I left and came back in 45 mins and still had to wait another 10 mins until my vehicle was done. Almost 3 hours for an oil change is absolutely ridiculous. This service department has absolutely no respect for its customers. This visit was my 'second chance' for Valmark, as my first visit (different vehicle with actual repairs) was horrendous as well. I am not at all impressed with your service department. More

Fast,friendly,efficient Great service center crew, efficient & timely handling of all my questions & service needs. As well as quickly provided estimates for services & repa Great service center crew, efficient & timely handling of all my questions & service needs. As well as quickly provided estimates for services & repairs that I requested. More

Great service. Went the the extra mile to be sure parts were correct for my 1997 Vette. Jennifer was very helpful and pleasant. Would definitely return for service. Went the the extra mile to be sure parts were correct for my 1997 Vette. Jennifer was very helpful and pleasant. Would definitely return for service. More