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Val Ward Cadillac Inc
Fort Myers, FL
884 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 884 reviews
February 28, 2017
Traveller from Canada I had a wheel bearing go on my 2010 cts. The service manager quickly diagnosed the problem and I was able to set up an appointment for the next day. T I had a wheel bearing go on my 2010 cts. The service manager quickly diagnosed the problem and I was able to set up an appointment for the next day. They had a courtesy car for me when I brought my car in the next day. They had the part in stock, and within 4 hrs I had a phone call saying my car was ready. More
by Ralph
Employees Worked With
Jim service manager Tony service advisor
February 17, 2017
Everything went well From the time I dropped off my Cadillac until the next day when we picked it up I was kept informed. The courtesy car loaner set up went well also. From the time I dropped off my Cadillac until the next day when we picked it up I was kept informed. The courtesy car loaner set up went well also. I would suggest to anyone to take their Cadillac to Val Ward. More
by Randy hincks
Employees Worked With
Jane
February 07, 2017
Warranty work Had my touch screen panel go out in my SRX. I scheduled an appointment to have it replaced. When the part came in, they called me and I went in. Had Had my touch screen panel go out in my SRX. I scheduled an appointment to have it replaced. When the part came in, they called me and I went in. Had me in and out in 60 minutes, including a car wash! Great job.... More
by Russ Renton
Employees Worked With
Melody Snyder
February 05, 2017
Outstanding Service The service at Val Ward was outstanding from the time I scheduled the service, the remainder about the service and the service itself and finally the The service at Val Ward was outstanding from the time I scheduled the service, the remainder about the service and the service itself and finally the call to make sure that I was satisfied with the service. All of the employees at Val Ward are friendly and always asking if they can help whether they are assigned to your order or just passing through from other orders. Great Cadillac Dealership from Sales, Service and Bodyshop. I have experienced all area of Val Ward. More
by Rick R
Employees Worked With
Craig in Serice and Vince in Sales.
January 31, 2017
Everyone is so polite and efficient dealership is very clean Exceptional sales staff my sales rep was Sam he was excellent Sam knew all the answers to my questions The service staff is also very knowledgeab Exceptional sales staff my sales rep was Sam he was excellent Sam knew all the answers to my questions The service staff is also very knowledgeable I would highly recommend Val Ward More
by Board Debra 1952
Employees Worked With
Sam, melody and the financial advisor was very efficient
January 25, 2017
Totally satisfied Great people to buy a car from. Quick and easy and met all of our expectations. Samuel was very helpful and thorough and very knowledgable with their Great people to buy a car from. Quick and easy and met all of our expectations. Samuel was very helpful and thorough and very knowledgable with their products. More
by Mazzman
Employees Worked With
Samuel
January 24, 2017
Car brought in for oil change. Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A courtesy vehicle was provided. The service was satisfactory. More
by Pjmcar
Employees Worked With
Craig
January 23, 2017
Very efficient! People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . Bill More
by Bills Cadillac
Employees Worked With
Melody
January 23, 2017
Car was brought in for oil change, tire rotation and safety The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department was incredibly short but service was highly satisfactory. More
by Tollnc6677
Employees Worked With
Melody
June 09, 2013
SOLD ME A CAR WITH AN ACCIDENT, NEVER TOLD ME, WHEN I CONFRONTED SALESMAN HE SAID HE DID NOT KNOW IT WAS IN ACCIDENT. CAR HAD A VAL WARD COLLISION STICKER ON IT. DO NOT GO THERE!!!!! I SPENT OVER 23, CONFRONTED SALESMAN HE SAID HE DID NOT KNOW IT WAS IN ACCIDENT. CAR HAD A VAL WARD COLLISION STICKER ON IT. DO NOT GO THERE!!!!! I SPENT OVER 23,000 DOLLARS AND GOT MY CAR 2 DAY LATER. HORRIBLE CUSTOMER SERVICE. More
by alfredoperez01
Employees Worked With
JIM HOLT
