Utter Family of Dealerships - Service Center

The service provided was excellent. There was no wait time when I arrived. The service consultant provided an update after the initial inspection along with updates throughout the se There was no wait time when I arrived. The service consultant provided an update after the initial inspection along with updates throughout the service process including possible future maintenance required. The Quick Service area was clean and provide free beverages along with charging outlets. I arrive early in the morning so no transportation was required. The vehicle was ready when promise and checkout was prompt. The free car wash is a nice benefit. More

Philip is Very professional, friendly thorough and knowledgeable. Satisfied with service I received today. Will be back knowledgeable. Satisfied with service I received today. Will be back More

Phillip was kind, courteous and efficient. I had my Nautilus oil and filter changed and tires rotated. I had my Nautilus oil and filter changed and tires rotated. More

Reliable and quick service center. Friendly service people and comfortable waiting area. My first choice for car maintainence. Friendly service people and comfortable waiting area. My first choice for car maintainence. More

Had a great experience with this dealership. Took care of the repair and had me ready the next day for pickup. Thank you . Took care of the repair and had me ready the next day for pickup. Thank you . More

I have been a Bob Utter customer since 1980, I have purchased many vehicles for my fleet and self. I have trusted their service department for my personal and fleet vehicles all these years and have ne purchased many vehicles for my fleet and self. I have trusted their service department for my personal and fleet vehicles all these years and have never had an unresolved problem. I also use Bob Utter Collision and have had the same successful results for that division as well. I would recommend Bob Utter anyone's automotive needs! More

If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn’t like to be called out on his lies. He couldn’t lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems… I started my car and it had the check engine light was flashing. They didn’t do anything to it and in fact they may have made it worse. I was told that I would be getting a loaner car and they took photos of my drivers license, credit card and auto insurance, but once they found it the car was being towed back to Oklahoma, they said that I would not be getting a car. In fact “it was a mistake and the car was for someone else”!!! When Damon asked me what do I want him to do. I said that word was given and word should be honored, to which Damon said “don’t start with that honor stuff with me!” In summing up, this dealership has no honor and they don’t live up to their promises. Never take your vehicle there for anything and never buy anything there. More

If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn’t like to be called out on his lies. He couldn’t lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems… I started my car and it had the check engine light was flashing. They didn’t do anything to it and in fact they may have made it worse. I was told that I would be getting a loaner car and they took photos of my drivers license, credit card and auto insurance, but once they found it the car was being towed back to Oklahoma, they said that I would not be getting a car. In fact “it was a mistake and the car was for someone else”!!! When Damon asked me what do I want him to do. I said that word was given and word should be honored, to which Damon said “don’t start with that honor crap with me!” In summing up, this dealership has no honor and they don’t live up to their promises. Never take your vehicle there for anything and never buy anything there. More

My 2015 Kia Sedona came in for 100,000 mile service. Not only am I thrilled with this, my 3rd Sedona but ServWriter MANDY made the process smooth. She explained what needed to be done, went over cost wi Not only am I thrilled with this, my 3rd Sedona but ServWriter MANDY made the process smooth. She explained what needed to be done, went over cost with me and kept me in the loop thru the process. I felt like her friend when I left. She’s a jewel!! More

Service is poor. Tristen Pryor is rude and unhelpful. Will not use again..... Poor rating. Tristen Pryor is rude and unhelpful. Will not use again..... Poor rating. More