Utter Family of Dealerships - Service Center

Prompt and friendly I don't know what to say. My car had its first oil change and was washed and vaccumed. The waiting room is comfortable and has two TVs and vending m I don't know what to say. My car had its first oil change and was washed and vaccumed. The waiting room is comfortable and has two TVs and vending machines and coffee. More

Service Quick lane was outstanding. Original dealership had no availability for service. Was in and out within an hour. Work area was spotless. Very pro Quick lane was outstanding. Original dealership had no availability for service. Was in and out within an hour. Work area was spotless. Very professional. Goodbye big city Ford dealer. Hello Bob Utter Ford. More

Great service writer As always this quick lane is very efficient. I had the works plus a cabin air filter change done. The service writer is very personable, courteous, an As always this quick lane is very efficient. I had the works plus a cabin air filter change done. The service writer is very personable, courteous, and concerned about my time. He also remembered me from previous visits. I can recommend this writer and company to my friends with confidence. More

Quick Lane Service Fast service on special order front tires replacement. No appointment was required. Service technician was courteous, friendly and knowledgeable to qu Fast service on special order front tires replacement. No appointment was required. Service technician was courteous, friendly and knowledgeable to questions about remaining brake life. More

Great service! Found a used 2018 Dodge Caravan GT at my local Ford dealership and purchased it from their great salesman - Doug Mangrum. A few months later when it Found a used 2018 Dodge Caravan GT at my local Ford dealership and purchased it from their great salesman - Doug Mangrum. A few months later when it needed the oil changed and tires rotated I returned to Bob Utter Ford - and received great service for that also! More

Last service visit What’s the first thing the car owner sees when he starts his car? The service reminder. Sure would be nice if the service personnel could figure out h What’s the first thing the car owner sees when he starts his car? The service reminder. Sure would be nice if the service personnel could figure out how to reset it after a service. More

Great experience! Jason Bishop was terrific. It was our first time and he was the ultimate courteous professional. We were so impressed that my husband told him to te Jason Bishop was terrific. It was our first time and he was the ultimate courteous professional. We were so impressed that my husband told him to tell his boss to give him a raise! The service and the people were great. More

19B12 Ford recall (Brake antilock module software update) I have given a four star rating because my wife and I sat in the waiting area approximately an hour and a half while this repair was made. There were I have given a four star rating because my wife and I sat in the waiting area approximately an hour and a half while this repair was made. There were two other items I had listed that were not corrected to my satisfaction. One was the fact that I am having irritating fumes inside the vehicle and two, instead of having a decent sounding horn, the horn is not up to Ford standards. When I researched the problem, Ford Motor Company, as a "cost savings", has chosen to provide one horn instead of the customary twin horns. The tone is an embarrassment for a car with the MSRP listing of fifty thousand dollars. And I should mention, the personnel were very outgoing and accommodating on the phone and in person. I realize some jobs take longer than others to repair and the actual time is sometimes longer than the allotted time. I was just disappointed that the two items were not fixed to my satisfaction. I am still experiencing fumes inside my vehicle. And, my horn still sounds "wimpy". More

Great Service In and out in less than 30 minutes. Checked. Abs verified I needed s battery. They were open until 7. Ready for work the next day!! In and out in less than 30 minutes. Checked. Abs verified I needed s battery. They were open until 7. Ready for work the next day!! More

Friendly staff and service This is my second truck and 4th vehicle from Bob Utter Ford . Always friendly staff and great service. Their waiting lounge is always clean and they f This is my second truck and 4th vehicle from Bob Utter Ford . Always friendly staff and great service. Their waiting lounge is always clean and they furnish coffee and cold water. Their restrooms are clean. My wife likes how clean everything is. More