Utter Family of Dealerships

Awesome staff I received nothing but awesome treatment from the staff. Our salesman Doug made everything happen. We purchased aftermarket items for our new truck. D I received nothing but awesome treatment from the staff. Our salesman Doug made everything happen. We purchased aftermarket items for our new truck. Doug had it all installed by the next day. Bravo Zulu!!!!! Very hardworking staff. More

Wonderful Service Department My car developed problems on a Friday. Being without a vehicle was not going to be a problem, so I left my Escape with the service department. They My car developed problems on a Friday. Being without a vehicle was not going to be a problem, so I left my Escape with the service department. They called to report their findings, just like they told me they would. I did need my vehicle if at all possible, on Tuesday afternoon. The part needed came in this morning and they worked hard to finish the job and paperwork in time. Thank you, thank you. I believe Terry was the mechanic, Thanks to all of you. (They also took care of a couple of recalls. Thanks for that as well) More

A Very Satisfying Experience A search was made for the precise car that I wanted to purchase, a 2017 Ford Focus with a manual shift. The car was found for me in approximately two A search was made for the precise car that I wanted to purchase, a 2017 Ford Focus with a manual shift. The car was found for me in approximately two days. I am thrilled with the color and the lovely honey color of the car. Also, I men at the service desk always greet meet and know my name. That causes me to think that Iam important to the dealership. More

Kenzie Avery won my business & created a new loyal customer Kenzie was exceptional in every way. I am in sales and will always do my homework before buying a new vehicle. I shopped eight different dealerships Kenzie was exceptional in every way. I am in sales and will always do my homework before buying a new vehicle. I shopped eight different dealerships, running truck searches across 500 miles from DFW. Kenzi was hands down the best person that I spoke to during my month of searching. She listened both directly and indirectly to my desires. She followed-up in a non-aggressive, yet very professional manor. She took customer service to a new level and performed searches for me across the Southwest, alerting me to vehicles that matched my desired description. By the end, I felt as if I was buying from a friend. I did NOT have the same experience at all of the Ford dealerships I was interested in. I was hounded by sales people, calling and emailing me every few hours. I even left another dealership wishing that I had never walked in (located off of 75 in Richardson). By the time that I was finally ready to buy, Kenzi had truly earned my business despite the fact that I live over an hour drive away. She can count me as both a satisfied and loyal customer. More

Very professional, fair and pleasant to deal with. With having to deal for new vehicle from over 400 miles away. Deal was finalized over the phone and internet. When I got to pick up new vehicle, de With having to deal for new vehicle from over 400 miles away. Deal was finalized over the phone and internet. When I got to pick up new vehicle, deal remained the same, No hassles, very professional and pleasant to deal with. Was in and out of dealership in approx. 2 hours, with new title paperwork, paperwork on trade in, demonstration of new technology in vehicle. All handled with little to no lost time and courteously. More

Nice experience! We were treated with the utmost courtesy at Bob Utter Lincoln. Megan, from the internet department, set up our initial meeting with Jay Townsend, who We were treated with the utmost courtesy at Bob Utter Lincoln. Megan, from the internet department, set up our initial meeting with Jay Townsend, who was a pleasure to deal with! After a short bit of negotiating we left the dealership with our new MKX. When we came back to finalize the transaction Tommy Altand got us situated quickly, Jonah Peters quickly prepped the car, Malcom Ross did a great job explaining the financing and Danny Smith was great at explaining all the tech gadgets on the MKX. It was a pleasure doing business at Bob Utter Ford/Lincoln. More

AWSOME EXPERIENCE AND NEW BEGINING. FIRST I WANT TO SAY KENZIE , THE SALES PERSON TREATED ME WITH SUCH KINDNESS AND WENT WAY BEYOND TO HELP ME TODAY. I GOT THE CAR I WANTED AND MORE. FIRST I WANT TO SAY KENZIE , THE SALES PERSON TREATED ME WITH SUCH KINDNESS AND WENT WAY BEYOND TO HELP ME TODAY. I GOT THE CAR I WANTED AND MORE. I NEVER THOUGHT SOMEONE LIKE ME COULD HAVE A CHANCE TO BUY A CAR BEING ON DISABILITY BUT HER AND DAVID GURRERA MADE IT POSSIBLE FOR ME TO HAVE THIS AWSOME CAR SO I CAN GET BACK TO WORK . I HAVE THE OPPORTUNITY TO BUILD MY CREDIT NOW AND A SAFE RELIABLE VEHICLE TO BEGIN A NEW AND BETTER CHAPTER IN MY LIFE. THANK YOU KENZIE AND DAVID GUERRA FOR BELIEVING ME AND DOING EVERYTHING POSSIBLE TO MAKE THIS HAPPEN FOR ME. THANK YOU BOB UTTER FORD I'M SO THANKFUL AND HAPPY ROSALEE KERL More

Long Distance My name is Justin. For months, I was in the market for a GT500. I didn't want to break the bank, but didn't want to sacrifice miles for dollars. Mi My name is Justin. For months, I was in the market for a GT500. I didn't want to break the bank, but didn't want to sacrifice miles for dollars. Miss Megan, and Miss Kenzie made it happen. The Marine Corps sent me to school at Sheppard AFB in 2000. I haven't been back since. We did the vast majority of the transaction via text. I never left Massachusetts. They did me real well, and I can't thank them enough. More

Great experience! I found a car online and came in to test drive it and fell in love. Ryan Hill made my buying experience extremely easy! Super friendly staff. Drop by I found a car online and came in to test drive it and fell in love. Ryan Hill made my buying experience extremely easy! Super friendly staff. Drop by and ask for Ryan! Malcolm in Finance was 🖒. More

#thechrismitchellexpierence Called the dealership inquiring about a peticular vehicle I had seen on the Internet and was put in touch with Megan Whitfield. I told her what car I Called the dealership inquiring about a peticular vehicle I had seen on the Internet and was put in touch with Megan Whitfield. I told her what car I wanted to drive 2.5 hours away to see and she made sure to put it on hold for me, as well as keep in touch to assure me the car was still there and my appointment was still set. My husband and I were then brought to the car lot with my dream car already pulled up to the front and greeted by Chris Mitchell, I told him I wanted him to show us Oklahoman's good hospitality and be sure to make me a great deal. He obliged and helped us get as many rebates as we could. Although most car salesmen seem shady, Chris was very informative, kind, and personable we never felt pressured (which was very pleasant) and we walked out feeling like we had received a great deal. We are so glad we went ahead and made the total drive of 5 hours in order to do business with Bob Utter Ford. I highly recommend these guys if you are looking for a new vehicle. More