Utter Family of Dealerships

I was not happy about the $4000 market adjustment they charged and would not budge off of. But I wanted the car so I bought it. charged and would not budge off of. But I wanted the car so I bought it. More

This dealer charged a $4K “market adjustment “ fee and wouldn’t budge off of it. Uncool! wouldn’t budge off of it. Uncool! More

Had a great experience with this dealership. Took care of the repair and had me ready the next day for pickup. Thank you . Took care of the repair and had me ready the next day for pickup. Thank you . More

If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn’t like to be called out on his lies. He couldn’t lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems… I started my car and it had the check engine light was flashing. They didn’t do anything to it and in fact they may have made it worse. I was told that I would be getting a loaner car and they took photos of my drivers license, credit card and auto insurance, but once they found it the car was being towed back to Oklahoma, they said that I would not be getting a car. In fact “it was a mistake and the car was for someone else”!!! When Damon asked me what do I want him to do. I said that word was given and word should be honored, to which Damon said “don’t start with that honor stuff with me!” In summing up, this dealership has no honor and they don’t live up to their promises. Never take your vehicle there for anything and never buy anything there. More

I have been a Bob Utter customer since 1980, I have purchased many vehicles for my fleet and self. I have trusted their service department for my personal and fleet vehicles all these years and have ne purchased many vehicles for my fleet and self. I have trusted their service department for my personal and fleet vehicles all these years and have never had an unresolved problem. I also use Bob Utter Collision and have had the same successful results for that division as well. I would recommend Bob Utter anyone's automotive needs! More

If I could give Bob Utter Ford zero or negative stars I would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor would. This dealership doesn’t honor its own word. They make promises they have no intention of keeping and try to gaslight you. The service advisor Damon (more like Demon) is rude and condescending. He has no honor and doesn’t like to be called out on his lies. He couldn’t lay straight in bed!! He told me that he drove my car for 30 miles (using my gas) and there was no problems… I started my car and it had the check engine light was flashing. They didn’t do anything to it and in fact they may have made it worse. I was told that I would be getting a loaner car and they took photos of my drivers license, credit card and auto insurance, but once they found it the car was being towed back to Oklahoma, they said that I would not be getting a car. In fact “it was a mistake and the car was for someone else”!!! When Damon asked me what do I want him to do. I said that word was given and word should be honored, to which Damon said “don’t start with that honor crap with me!” In summing up, this dealership has no honor and they don’t live up to their promises. Never take your vehicle there for anything and never buy anything there. More

My 2015 Kia Sedona came in for 100,000 mile service. Not only am I thrilled with this, my 3rd Sedona but ServWriter MANDY made the process smooth. She explained what needed to be done, went over cost wi Not only am I thrilled with this, my 3rd Sedona but ServWriter MANDY made the process smooth. She explained what needed to be done, went over cost with me and kept me in the loop thru the process. I felt like her friend when I left. She’s a jewel!! More

Service is poor. Tristen Pryor is rude and unhelpful. Will not use again..... Poor rating. Tristen Pryor is rude and unhelpful. Will not use again..... Poor rating. More

Excellent service plus employees are top notch. Scale 1-10 with 10 being EXCELLENT I’ll give a 10 any day Scale 1-10 with 10 being EXCELLENT I’ll give a 10 any day More

Eric was my salesman, He was well versed about the car and always available.by phone. I live 125 miles from your dealership and bought the car unseen, I was NOT DISAPPOINTED. Thank You for a pleasant purc and always available.by phone. I live 125 miles from your dealership and bought the car unseen, I was NOT DISAPPOINTED. Thank You for a pleasant purchase. More