University Volvo

Poor communication I have had two really bad experiences with my Volvo at University Volvo. Today, by far was the worst. I scheduled maintenance before my warranty was I have had two really bad experiences with my Volvo at University Volvo. Today, by far was the worst. I scheduled maintenance before my warranty was supposed to run out. The warranty was supposed to be 60,000 miles or 5 years, whichever is first. When I made the appointment, the dealership told me everything was fine and the service was covered. I made arrangements to go into work late and took my car in. When I arrived, I was not greeted politely, instead was asked if I thought this was going to be covered by the warranty. I said, yes, as I bought my car in July of 2009 and it was only June of 2014 and it had less than 60,000 miles on it. He proceeded to tell me that my time was up. No warranty so did I want to keep the appointment? He treated me as if I was only there for the warranty and did not care to help me otherwise. He just kept saying your time is up. If my warranty was over, it would have been nice to have known this before I went in for a three hour service. I ended up leaving without having my car serviced. I tried to call back to understand the warranty and the lady that I spoke to was just as rude and combative. It was a very unpleasant experience to say the least. It was so bad that I do not want to go back. Also, beware that if you purchase a pre-owned car that the warranty starts at original inception and not your purchase date. No one explained that. More

Professional, Responsive and Customer Focused I originally contacted University Volvo through their website on a Sunday night and by Monday at 10am I already had an email from AJ Varrichione. He I originally contacted University Volvo through their website on a Sunday night and by Monday at 10am I already had an email from AJ Varrichione. He was responsive, friendly and very willing to answer all of my questions. He was easy to work with and helped me get the car I wanted at a price I was comfortable with. I was able to complete the credit application and received approval before even walking into the dealership. When I arrived the car was ready and waiting for me. Greg Cole had all of the financial documents ready for my review and signature. I was out of there within 2 hours. Car shopping can be a very stressful experience and University Volvo made it easy and enjoyable. I would highly recommend contacting University Volvo before any of the competing dealers in the area. More

Great experience! AJ very easy to deal with via email while trying to research/purchase a vehicle. Gave a great price and fair offer on trade. Deal was very quick and e AJ very easy to deal with via email while trying to research/purchase a vehicle. Gave a great price and fair offer on trade. Deal was very quick and easy. More

This dealership is very nice to work with, professional, helpful and thorough. They contributed a lot for us to buy their product - in marketing and sales, we buy from people we like. I had a wonderful ex helpful and thorough. They contributed a lot for us to buy their product - in marketing and sales, we buy from people we like. I had a wonderful experience with this dealership. More

I've now purchased 2 vehicles from AJ. This has been a very pleasant experience on both occasions. I will most certainly contact AJ and the folks at University Volvo for my next purchase. a very pleasant experience on both occasions. I will most certainly contact AJ and the folks at University Volvo for my next purchase. More

This is the second car we purchased from University Volvo and the experience is exceptional....fast, courteous and fair. One of the best I've ever dealt with. They make the car buying experience enjoyable. and the experience is exceptional....fast, courteous and fair. One of the best I've ever dealt with. They make the car buying experience enjoyable. More

It was by far the best experience I could have asked for. AJ was upfront with me about pricing and didn't try to jerk me around like another dealership I had visited. I appreciated how easy he made this ex AJ was upfront with me about pricing and didn't try to jerk me around like another dealership I had visited. I appreciated how easy he made this experience. More

Fast and friendly service. Worked with me on my trade-in of my 2010 S40. I am a loyal Volvo customer. A.J. is awesome to work with. of my 2010 S40. I am a loyal Volvo customer. A.J. is awesome to work with. More

We just purchased a 2014 XC60 and it was possibly the best car-buying experience we've ever had. AJ worked really hard to find exactly what we wanted and we could not be happier. Working with him and h best car-buying experience we've ever had. AJ worked really hard to find exactly what we wanted and we could not be happier. Working with him and his associate Greg was a fantastic experience. The whole process was quick and seamless. We got exactly what we were looking for and they jumped through hoops to make it happen. More

This is the third and fourth vehicle we have bought from University Volvo and I have to say that these have been the easiest and most enjoyable car buying experiences we have ever had. Everyone is so friend University Volvo and I have to say that these have been the easiest and most enjoyable car buying experiences we have ever had. Everyone is so friendly and easy to work with. AJ is beyond knowledgable concerning the vehicles that he sells and goes above and beyond to help the customer. More