University Ford Durham

Avoid at all costs. Service department is horrible at best. First issue was with my first service appointment after buying a new truck from them. The dealership ema Service department is horrible at best. First issue was with my first service appointment after buying a new truck from them. The dealership emailed a coupon for a free oil change that the service advisor tried their best not to honor. After way too much time and effort, the service manager honored the coupon as it was written. (What a concept.). Note - it wasn’t an ambiguously worded coupon… it was very clear and had an expiration date. Second issue, when you call the service department they never answer. When you leave a message, they don’t return your call. This has occurred every time I’ve tried to contact them over the last year and a half. Frustrating when you have simple questions or try to schedule an appointment. Third issue, and more importantly, I noticed a loose trim piece on the skid plate of my truck. It looked like a simple fix but I took it in for them to look at because I didn’t want to crawl under my truck. The service advisor then let me know that the technician said that there was no way to secure the loose piece and that if I wanted to fix it I would have to buy a new skid plate for $197. He did advise that it was just cosmetic and that he personally wouldn’t do anything. When I got home I decided to take a look myself. I got under my truck and 90 seconds later the piece was secure. It was simple to align the four connectors with an assembly on the other side of the skid plate. The inside assembly was loose without the outer piece being in place but once lined up it snapped together and was very tight and secure. The technician obviously is either 100% incompetent or did not even try. I have zero mechanical or technical skills. I fixed the issue in 90 seconds. Pictures attached. The service advisor was incorrect as well. The loose piece was not merely cosmetic, it is required to hold the assembly on the other side in place. Without replacing it, it would have caused rattles at a minimum and potentially additional unintended damage from road debris. I will say that he didn’t push me to purchase the replacement skid plate, but that was due to his ignorance on the actual function of the loose piece. I contacted the service center manager… as expected it was just “awww shucks, sorry about that.” No real concern that his employees are completely inept at best. Someone should be fired… most likely the manager as his employees are not well trained at all and the entire department is rife with constant issues. I would not recommend having your vehicle serviced at this dealership. I will drive out of my way in the future for a service department that is more competent and trustworthy. More

AVOID LIKE THE PLAGUE! ! If I could give this car dealership a negative rating, I would do it without hesitation. My encounter with them was a full-blown nightmare from star ! If I could give this car dealership a negative rating, I would do it without hesitation. My encounter with them was a full-blown nightmare from start to finish. The moment I set foot on their lot, my gut instinct told me something was seriously wrong. Little did I know, I was in for a rollercoaster of deception and disappointment. Now, let me give credit where it's due: my salesperson, Bobby, was a shining light in the midst of this darkness. However, the rest of the staff were downright horrendous. Picture this: I signed what I thought were all the necessary documents for a car, drove it for a mere week, only to receive a call informing me that the contract wasn't valid. I contacted my loaner and they said they did not receive the necessary documents from the dealership to approve the loan. How do you sell a car without an approval?? I was then casually informed that I'd have to return to the dealership to sign everything again, but this time with a higher payment and more interest. Talk about a slap in the face! When I had the documents inspected by a public notary and another dealership, they discovered a slew of missing documents and questioned how the sale was even processed. Sahin, the finance guy, had the nerve to provide me with unsigned and unnotarized document copies of the sale. It was beyond shady; it was downright sloppy. The cherry on top of this debacle? When I returned to report a suspected mechanical issue with the car, I was met with utter indifference. Instead of addressing my concerns, they brushed me off and refused to provide any assurance regarding the vehicle's condition. To add insult to injury, they had the audacity to dispute the terms of my extended warranty, claiming it was a "communication problem" on my end. Ridiculous! And let's not even get started on their abysmal customer service. Once they realized I was dissatisfied, they couldn't care less about me or my grievances. When I requested either my trade-in vehicle or its equivalent value, I was met with resistance from both the store owner and manager. They refused to provide either the value or the vehicle, I had to literally argue to get my possessions back. The entire process was a chaotic mess – they couldn't even locate my vehicle on their lot, threw the keys at me, I had to argue for the additional keys I provided, in which they struggled to locate, and expected me to trek over an hour to find it myself. To top it off, they refused to provide me with a temporary plate, essentially forcing me to drive illegally. And when I asked for a temporary plate to drive legally, they callously refused, saying, "if you don't buy our car, we won't buy your car." It was outrageous! And to add insult to injury, after I was forced to drive illegally, they had the audacity to call me a few hours later with an offer for the car I had just driven off with. Unbelievable! In conclusion, this dealership is nothing short of a nest of vipers, preying on unsuspecting customers with their deceitful tactics. Spare yourself the agony and avoid this place like the plague. Trust me, you'll thank me later. More

I recently was there this past weekend with my son to look for a vehicle for him , we found a subaru wrx used , and we thought that they were a reputable and professional dealership. We were mislead and look for a vehicle for him , we found a subaru wrx used , and we thought that they were a reputable and professional dealership. We were mislead and the whole experience was horrible from the financing staff to the general manager , we were treated very unprofessionally . they mis handled the paperwork, the handling of our trade in Vehicle, failure to be upfront and honest about every thing including multiple errors and untruthfulness by the staff there on more than one occasion. When my son and I left and wanted our trade in vehicle back , we were responded to in a extremely bad manner , since they mishandled the entire process and were upset that we wanted our vehicle trade back and would not make a deal with them. I have never dealt with a more rude and dishonest group of people. To sum this all up Do not Buy from them . take your business someplace else to be treated honestly and with professional courtesy as a consumer. More

I bought 2 cars from this dealership. I had an issue of the steering wheel/ ignition locking up and 1 of the 2 keys that came with truck actually broke while trying to start it. I am stil I had an issue of the steering wheel/ ignition locking up and 1 of the 2 keys that came with truck actually broke while trying to start it. I am still within the 36000 mile bumper to bumper warranty (31000) and they are saying "since we can't replicate what happened we have to charge you". Oh and sorry if you're outside of the warranty we "might" be able to get Ford to do something. What's the point of a warranty when the dealership you bought it from won't fix the issue. Stay away from the Service center and this dealership! More

Purchased a used 2014 Ford Edge Limited, I love my SUV. What I do not love is that I have put less than 15K miles on my SUV. Turns out they sold me the SUV with dry-rotted tires. The Chrome bar missing fro What I do not love is that I have put less than 15K miles on my SUV. Turns out they sold me the SUV with dry-rotted tires. The Chrome bar missing from my front grill, to be fair I thought that part was supposed to be black until I saw someone else driving around in the same SUV. The sprayers for the wiper fluid has never worked. Then I find out today that there is a failing wheel bearing on top of needing new brakes and rotors. Now I know breaks are rotors are wear and tear but not even 15 K miles and here I am buying new ones. This sort of thing I would expect from some high mileage buy here pay here a lot not from a "reputable" dealership. More

They do not keep you updated. You have to call them and it takes them a long time to return the call. The transmission slips. The technician drove the car and the transmission act You have to call them and it takes them a long time to return the call. The transmission slips. The technician drove the car and the transmission acted up after a 40 minute drive. He said it wasn't happening enough for him to diagnose. Even I know the transmission is slipping and if a transmission slips every 40 minutes in a day that seems like a lot to me! They charged me and told me "It was only $175." For WHAT!! So you can tell me you experienced the same thing as I did!!!! They did nothing. Don't return calls, have to call them for status, can't diagnose a problem or even suggest what's happening when it happens to them. $175 is a lot to hand someone who has done nothing and had your car for a week. More

Purchased my mini cooper from them. There were some hiccups along the way but Wahid Nazari made it right. He was great to work with! There were some hiccups along the way but Wahid Nazari made it right. He was great to work with! More

Beware consumers ! ! Dealership agents are fully aware of recalls & no available appointments until October 2022. Instead of honesty, this dealership rather add an exten ! Dealership agents are fully aware of recalls & no available appointments until October 2022. Instead of honesty, this dealership rather add an extended warranty at closing. My ford escape eco boost power train problems started after or around 90 days from purchase. Ford Motor Company have acknowledged its an recall their unable to resolve until the fourth quarter of this year. Reason : lack of chips/parts to repair . Extended warranty will not solve this problem, and will leave the consumer without transportation. Beware if you are in need of reliable transportation. Beware !!this can cause financial hardships to consumers. More

Purchased a car from here, because I was rushed I ended up with a car listed for 22k but my loan ended up 30k. Still investigating why and will soon figure this out and hopefully fix it. Read all of the up with a car listed for 22k but my loan ended up 30k. Still investigating why and will soon figure this out and hopefully fix it. Read all of the paperwork before signing and don’t let them make you think it is a good deal. They are there to get the most money they can and give you the least for your trade in. More

I recently purchased a 2018 Ford Escape from Kevin Hockaday. He was very attentive and patiently answered all my questions with no pressure. He had the car clean and full of gas when I picked it up. I Hockaday. He was very attentive and patiently answered all my questions with no pressure. He had the car clean and full of gas when I picked it up. If I am ever in need of another vehicle I would buy from Kevin. Dealing with him was a pleasant experience. More