Universal Toyota | Page 24

On June 8 2012 my wife and I purchased a 2012 Tundra and so far we are very happy. Cody Freeman was the sales person and I really have to say that he is an asset to the Universal Toyota team. Very respectfu so far we are very happy. Cody Freeman was the sales person and I really have to say that he is an asset to the Universal Toyota team. Very respectful, helpful, truthful and honest young man. He really went far and beyond to earn our business and make this happen. It is clear that customer service and satisfaction is very important to Cody and the staff at Universal Toyota. It was a good experience for my wife and self. Also thanks to Bobby Garza in finance and every one else that made it possible for us to purchase this vehicle. We will definitely recommend Cody and Universal Toyota to friends and family. Our ratings for Cody Freeman and Universal Toyota are "Excellent" all the way. Please, keep up the good work. Thank you." L.Portela More

We found a vehicle on the website and stopped by to look at it. We were greeted by Jerry Buitron who was friendly and helpful, he showed us the vehicle and let us test drive. Once he knew we liked the veh at it. We were greeted by Jerry Buitron who was friendly and helpful, he showed us the vehicle and let us test drive. Once he knew we liked the vehicle the pressure was on and we were expected to sign papers that night. After repeatedly telling him we still wanted to look at other vans he kept haggling the price on this specific vehicle to get us to sign that night. We were completely uncomfortable and it took forever trying to get our personal vehicle keys back with 2 crying kids. The manager was the only reason we considered going back - but after price comparsion we realized how overpriced the vehicle was and it wasn't worth all the pressure. More

This was the worst experience ive ever had. I inquired about a car online and got in contact with the salesman over the phone to start the buying process. I gave him my info on me and my trade in. Over ac about a car online and got in contact with the salesman over the phone to start the buying process. I gave him my info on me and my trade in. Over acouple days we talked got the deal done. H said bring our trade in and come get the new car. We live 200 miles away. Took time off work my wife and i. Found a sitter for our kids and dogs. Gased up cleaned our car and headed out. We talked to the salesman on the way for better directions. He helped said everything was fine and we would see him soon. We arrived sat down gave morr info and they took our keys. A couple hour after waiting . The salesman came back and told us that a sister dealerships manager wanted the car for himself and we couldnt have it. Iwas lied to the whole time. It was horrible and embarrasing for me and my wife. I was so angry for the time and money lost in this experience. I hope this never happens to anyone else. I have never had a car buying experience like this one and hope i never do again........ thanks for your time. More

Even though I bought my Toyota vehicles [now driving my 3rd Toyota owned over the years] at other local dealers, I have always had them serviced by Universal Toyota. Mark is always friendly, fair and treat 3rd Toyota owned over the years] at other local dealers, I have always had them serviced by Universal Toyota. Mark is always friendly, fair and treats me like I've spent a bundle with them even when the service visit is for simple routine maintenance. When it's time to make another purchase, I'll be back to Universal with hopes a good deal can be had. Regardless of where I buy, I'll let Mark take care of my vehicles. Simply, he's the best. More