Universal Toyota | Page 24

This was the worst experience ive ever had. I inquired about a car online and got in contact with the salesman over the phone to start the buying process. I gave him my info on me and my trade in. Over ac about a car online and got in contact with the salesman over the phone to start the buying process. I gave him my info on me and my trade in. Over acouple days we talked got the deal done. H said bring our trade in and come get the new car. We live 200 miles away. Took time off work my wife and i. Found a sitter for our kids and dogs. Gased up cleaned our car and headed out. We talked to the salesman on the way for better directions. He helped said everything was fine and we would see him soon. We arrived sat down gave morr info and they took our keys. A couple hour after waiting . The salesman came back and told us that a sister dealerships manager wanted the car for himself and we couldnt have it. Iwas lied to the whole time. It was horrible and embarrasing for me and my wife. I was so angry for the time and money lost in this experience. I hope this never happens to anyone else. I have never had a car buying experience like this one and hope i never do again........ thanks for your time. More

Even though I bought my Toyota vehicles [now driving my 3rd Toyota owned over the years] at other local dealers, I have always had them serviced by Universal Toyota. Mark is always friendly, fair and treat 3rd Toyota owned over the years] at other local dealers, I have always had them serviced by Universal Toyota. Mark is always friendly, fair and treats me like I've spent a bundle with them even when the service visit is for simple routine maintenance. When it's time to make another purchase, I'll be back to Universal with hopes a good deal can be had. Regardless of where I buy, I'll let Mark take care of my vehicles. Simply, he's the best. More