Poor customer service! Was waiting to check in and was told incorrect information and then sent back and forth to service then parts then with no one checking me in. I was ignored waiting just treated very poorly. I will make a complaint to the general manager and beyond.

It's been six weeks since I canceled my extended warranty (the day after I bought it) the finance company says they know nothing about it. Called to speak with finance manager. Left message. Nothing! Avoid this dealership! Shady! Jeremy was the one who said he canceled it. Avoid him as well! Shame on you

If you want to pay $10,000 over MSRP, this is the dealer to take your money.

I would give negative stars if I could. The ONLY way I would ever return here is if Toyota actually showed some customer service like they claim to have (they say they CARE about their customers and their driving experience). I have stupidly been a loyal customer for over 20 years, bought 3 vehicles from Universal Toyota and used their service department to maintain 2 of the vehicles (I lived out of town when I owned the first one I bought). I bought all new vehicles: '98 Tacoma; '06 RAV4 Limited; 2017 Highlander XLE. The Tacoma had a glitch in it's system in regards to the throttle sensor (vehicle would jerk when gas pedal hit a certain level - I never could find anyone who would fix it); RAV4 transmission completely died while I was driving on the highway - it was only 11 years old; my Highlander transmission just went out (right before I hit the 8 year mark with this vehicle). I tried to contact the service department, left message, received no response for 2 weeks. I went in to speak to a manager. She (Amanda) was no help. She agreed it was very odd for my Highlander transmission to go out so soon 102,000 miles/8 years, but offered no real help. How can a Toyota transmission go out at only 100,000 miles?!?! I told her of my issues with the service department constantly charging me for additional services that I did not ask for when I made an online appointment...she simply said "well, we are here to sell things". So much for customer service.....you have someone who has stayed with y'all for over 2 decades, bought 3 brand new vehicles, paid for all the overpriced services to maintain the vehicle, and told it would cost me $12,000 to replace my transmission. The only reason I have always bought Toyota (and told everyone I know to do so) was because the quality is "supposed" to be superb - take care of it and it should last almost forever. Why would I EVER spend $ on a new Toyota (which is already more costly than the majority of other brands) when I'm just going to have to dish out more $ less than 10 years later. Toyotas are supposed to be dependable. I've found that to be incredibly false (being left stranded by 2 different vehicles). And this specific dealership isn't interested in actually having good customer service or good customer relationships....they are only interested in making more money. I get that you are a business, and businesses make money, but stop touting that you are about the customers experience when you are not willing to make it right (especially for a long time loyal customer).

They were very helpful and patient and allowed me time to consider my purchase. They were willing to let me drive the vehicle to make sure.

JOHN MARTINEZ (car salesman), JOSE (Sales Manager) and Mario (Finance Manager) were all very pleasant to work with and made buying a car so quick, simple and satisfying! I went in with my guard up cuz I’ve been ripped off before but they are actually really good, honest people willing to work with you!! The process was fast and easy. I got my very first brand new Toyota Corolla 2025 from John Martinez and their service department even washes, details, puts air in your tires, gives you a full tank of gas, tint your windows etc all for free! The warranty is amazing too! I get to get all my service work done on my car for absolutely free for the next 6 years! God bless Universal Toyota and all the people that work here!