Universal Toyota

I went to get buy a car. I asked for them to beat the other dealership s price. The salesman said, if I were you I'll go and get it at other dealership. They didn't want my business. I didn't learn m other dealership s price. The salesman said, if I were you I'll go and get it at other dealership. They didn't want my business. I didn't learn my lesson when I got bad service first time I went there. Regret giving them another chance. More

Dan really cares about his customers. You get a real vibe from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just a customer, he makes you feel like family. Dan also is very knowledgable and doesn't promise anything that he can't uphold. If he says something is going to happen it happens. He also was very good on follow up calls to ensure everything was good. He doesn't call to beg for referals like most, he calls to ensure that I am satisfied and if there is anything he can help my with on my purchase. He is a great guy, he served our country and is very interested in your needs instead of his own or what his bosses say to do. I highly recommend speaking with him if you are in the market for a vehicle. Weather it may be a new Toyota or a preowned vehicle. He treats you right, with honesty and the way you would treat your own family. With all of that the only problems I had was with the finance guy named Matt. If it wasn't for the amazing experience and relationship I established with Dan, I might have gone elsewhere. But Dan appologized for the expierence I had in financing and made up for it.. If you have the same issue in finance he truly will above what he needs to, to correct the problem and make you feel good about your purchase. More

We agreed to purchase a Toyota Prius the car under three terms: 1) touch up scratches on front and rear bumper; 2) replace missing hatch cover; 3) fix small dings in back bumper. I have owned the car for t terms: 1) touch up scratches on front and rear bumper; 2) replace missing hatch cover; 3) fix small dings in back bumper. I have owned the car for two months now and still they have not completed what they said they would do. TERRIBLE customer service after the sale. I went down to San Antonio (an hour and a half drive) to have the work completed. I had confirmed my appointment that morning. When I got down there, the guy who does the body work wasn't there. They did do the touch up paint work (did a very inadequate job) and replaced the hatch cover (clearly used with black streaks of oil on it). I have tried to return to get the dents pulled out of the bumper and they keep canceling saying that the body guy is not available. DO NOT BUY A CAR HERE AND EXPECT GOOD POST SALE SERVICE. More

After a ROTTEN EXPERIENCE at Red McCombs Toyota (please see my review there.), I went to Universal Scion. I had tested there a few weeks ago and was helped by Gregg Joseph, who was amazing. Gregg immediate see my review there.), I went to Universal Scion. I had tested there a few weeks ago and was helped by Gregg Joseph, who was amazing. Gregg immediately recognized me when I arrived there for my second visit and asked if I wanted to test drive again. I was upfront and told him that I was there to buy. Gregg was not able to help at that time as he had another customer, so he passed me to Iker Fernandez. Iker was also incredible. He took me on another test drive and also showed me that the premium audio was already equipped with navigation and didn't need a $1,700 upgrade that Red McCombs had earlier claimed. When Iker took me inside, he wrote down the four accessories I wanted and then went to order it in. Iker returned to clarify EXACTLY which kind of spoiler I wanted and even walked me to different tCs to see the different spoilers available, which I thought was great. After trying to find a car, he returned to me and stated that I would have to wait until the first week of September to get it. I stated that I didn't mind at all. Since he didn't have a VIN of my car, he still went ahead and drew up my numbers so I knew what I would be paying for the car when it arrived. It was EXACTLY what I wanted, nothing else added to it!! I later returned to Universal on 6 September to pick up my car. Iker was again fantastic and had my paperwork ready to go. Except for a small glitch on my end with the insurance portion, I was in and out of the dealership in an hour and a half and had no major surprises thrown at me at the last minute. Special thanks again to Gregg who still remembered me when I returned as well as a nice saleswoman named Ivette. Ivette had met me while shopping the first time I was there and still came by to say Hi the following times I returned. Not bad for a woman who had nothing to do with my sale and it says alot about the culture that Universal Toyota breeds with its employees. My experience in Universal Scion was no doubt what USAA/TrueCar.com intended on me going through and it really says something about the dealership that chose to treat me well without the partnership of USAA orhttp://TrueCar.com!! You'd better believe that I will send every friend I know that wants to buy a car to Universal and even tell them which salesmen to go see! I think USAA/TrueCar.com needs to change the preferred dealer to them and drop Red McCombs Scion. Red McCombs does nothing but smear both USAA and TrueCar.com's name. More

We went to the Nissan Dealership ready to buy a 2014 pathfinder. after all was said and done we were $500 apart and they would not budge. So i did what any former car salesman would do. I told them have pathfinder. after all was said and done we were $500 apart and they would not budge. So i did what any former car salesman would do. I told them have a great day and walked out. we were on our way home when we were driving by the toyota dealership. we decided to stop in and look at the highlanders. my wife's #3 pick. they drove ok, but a 4runner caught my eye. we looked at it, and test drove one and Yevette was very helpfull. i explained to her that i used to sell cars and walked out from the nissan dealership a couple blocks away for being $500 away on the deal a few min ago. we ran the numbers on the 4runner and were able to meet in the middle we were very close on the numbers even though the 4Runner was more than the pathfinder. we purchased the 4Runner and paid more than we would have for the nissan. just goes to show that great customer service is better than a good price. We will be going back to get my truck from Yevette because there was no hidden agenda, no lies just the price and quaility service. More

I was recommended by a coworker of mine. I was going to take my car to Red Mcombs. I did my appointment over the phone, I was taken to my advisor. He just stared, I greeted him first and then said why I take my car to Red Mcombs. I did my appointment over the phone, I was taken to my advisor. He just stared, I greeted him first and then said why I was there. I should have just walked away first instinct. I was quoted for a major repair and he said he would quote me on my breaks as well, "there was a coupon", he said. When he gave me the total I asked about the break special, he said oh I can give you 10% but, no rental. I needed the car, so I opted out of breaks. I was upset of course. I was called early the next day about my car being ready. I paid without hesitation, got charged for major repair and inspection. Few days later an officer mentioned my expired inspection?? Yes, no inspection. I called Universal, no apology. I was asked about coming in. I got there waited 1 1/2 and no apology. I guess they don't really care about keeping a customer. I am not going back. More

The salesman I worked with was fabulous but the sales manager killed the deal for him. He personally quoted me a number, I was in the process of texting a friend about the deal so I know I wasn't imagini manager killed the deal for him. He personally quoted me a number, I was in the process of texting a friend about the deal so I know I wasn't imagining the numbers. When I went to finance to sign everything the numbers did not at all match up. I felt uncomfortable and like I was being screwed over. It took forever for them to give me back my drivers license so I could leave. They blamed it on a miscommunication but I feel if I hadn't questioned what was on the paper they would have gotten away with having me pay more than agreed upon. Then after I left they called and the price magically dropped. Customers shouldn't have to storm out for numbers to go down. There are far too many dealerships in the area to deal with this one. More

never buy from here. we drove from houston to SA and bought a use 2012 camry last two week 9-10-2012. stock number 223466. upon the agreement to buy, saleman name AJ verbally agree to get the 2nd key to bought a use 2012 camry last two week 9-10-2012. stock number 223466. upon the agreement to buy, saleman name AJ verbally agree to get the 2nd key to the car mail to my address within next couple of day. two weeks later still have not got the key, i call AJ several times about the key he kept on saying that he sended the key already, but could not provide the tracking number. then he kept on saying that he ll call me back but never did. i then call customer service to get the problem resolve spoke to receptionist (kathy&natalie) ask to speak to general manager Darren Dortch they said he no longer there even though the thank you letter had his name as customer relationship. then i got tranferred to several mail box which noone response to the message i left (frank sanchez, adam, martinez). they should be up front with customer about they have the key or not, instead of leading us on to buy the car then never kept their promise. it is not that i cant can afford a key but they should not lie, this will be on every review i can find on the web unless they contact me and resolve this issue. More

I purchased a new Tundra on the 9th of August. My salesman told me that SiriusXM was in the truck already and all I had to do was activate it. When I brought the truck back to have the Real Deal pac salesman told me that SiriusXM was in the truck already and all I had to do was activate it. When I brought the truck back to have the Real Deal package completed, they tell me that there is additional hardware required to have the SiriusXM to work. Additionally he and the Customer Relations Manager told me that this kit will take anywhere between 1 to 6 months to get in stock. Knowing that Toyota would not do that I did some research. I found out that not only was the part available, every other dealership in the San Antonio area told me it was in stock and available. After I confronted the personnel at Universal Toyota passed the buck and she said, "They didn't send out a bulletin to announce the availability." I guess that they were the only dealership in the area to not get that memo. Now yesterday I get a call from the business office, telling me that I need to contact the lien holder of my trade in and have them send a copy of my title before Universal Toyota can payoff my truck. Now remember I purchased the truck on the 9th and they didn't get back with me till the 23rd, 14 calender or 10 business days later. When I contacted the General Manager he wrote, "We requested this copy from Ally on the 10th of August(a friday)and they assured us that it would be sent within 48-96 business hours. When we did not receive this copy within their specified time frame, we called back and the bank notified us that unless the customer called them to request this copy they would not release it. Without this copy we cannot issue a payoff check. Ally misinformed us and thus the delay." OK, the Bank told him that it was going to take 6 to 12 days to fax it back, really? They told me 2 to 4 days. That means the allotted time expired on the 16th. And they didn't call me till the 23rd. It took Ally bank an hour to send it. The topper to all of this is that the dealership placed the temp tag in the window when TX state law requires it on the bumper. The Selma Police department informed me of the when they pulled me over. Universal Toyota does everything it can to pass the blame onto others. The quotes are directly from emails that I have received from personnel at Universal Toyota. With all of my research and hassle that I have gone through, you think that they would offer me some sort of compensation, NOPE. None. I was hoping and expecting more from them. Very disappointed More

They posted on their website car for great price. since I am out of town (1.5 hours drive away) I called. The salesman assured me that the car is available and we will meet next morning. So next morning I am out of town (1.5 hours drive away) I called. The salesman assured me that the car is available and we will meet next morning. So next morning I drove to their dealership. While I was half way I got an call from the salesman saying the car has been sold last night. So I gave up and drove back. At same day, this salesman called me again saying the deal fell through apart because of the buyer's credit problem, so the car is available again. I thought it's still a good deal. So I drove down all the way to their place. While I was almost there to their dealership, they called me again and told me that the car "has been sold again". More