Universal Toyota

The Toyota dealership provided exceptional assistance and a welcoming atmosphere. Oscar Salas, the sales representative, demonstrated remarkable expertise and dedication to assisting my family in purchasing a welcoming atmosphere. Oscar Salas, the sales representative, demonstrated remarkable expertise and dedication to assisting my family in purchasing a vehicle. From the moment we entered the dealership, he extended a warm welcome and promptly commenced the process of helping us make an informed decision. I wholeheartedly recommend Oscar Salas for his exceptional service and unwavering commitment to customer satisfaction. More

Mr. Stowe is very professional. Extreamly helpful and very courteous. Ask for Mr. Stowe. Rest assured your in good hands. Nice atmospher at universal toyota. very courteous. Ask for Mr. Stowe. Rest assured your in good hands. Nice atmospher at universal toyota. More

Extremely unprofessional and unacceptable experience with manager Jesse at Universal Toyota. I visited Universal Toyota on December 23rd and negotiated a vehicle purchase that progressed all the way to fi manager Jesse at Universal Toyota. I visited Universal Toyota on December 23rd and negotiated a vehicle purchase that progressed all the way to finance. At that stage, the transaction could not be completed because the interest rate presented in finance did not match the rate that had been clearly communicated during discussions with sales, resulting in a higher monthly payment. I immediately stated that this was not the agreed-upon deal. Due to the late hour, manager Jesse instructed finance to allow me to take possession of the vehicle I intended to purchase while the dealership “worked out the numbers” the following day. The next day, I returned the vehicle and selected a different one. After extensive negotiations involving Jesse directly, we reached an agreement on pricing and terms. I was explicitly told the deal had been approved. I then waited over an hour for finance, only for Jesse—nearly 9:00 PM—to contact the director and suddenly decide he was “concerned” that the dealership was not making a favorable deal. This reversal occurred despite my repeatedly stating that I was willing to proceed with my original vehicle or walk away entirely. Instead of honoring the agreed-upon terms, Jesse retracted the deal and instructed me to return another day after he spoke further with the director. This entire experience was a complete waste of time and demonstrated a serious lack of professionalism, transparency, and integrity. Allowing a customer to believe a deal is finalized, only to rescind it behind the scenes, is unacceptable. I strongly advise against purchasing a vehicle when Jesse is left solely in charge, as negotiations appear unreliable and subject to sudden reversal without regard for the customer’s time or trust. More

once was enough, never going again. Took two days to get a basic service. I arrived 15 minutes early, was seen 15 minutes, was placed in a corridor to wait for a representative, by the Took two days to get a basic service. I arrived 15 minutes early, was seen 15 minutes, was placed in a corridor to wait for a representative, by the time he arrived, he said they couldn't service my car in the remaining 90 minutes I had before I was needed back at work. So I came back the next day. I was 30 minutes early, but waited 90 minutes for a shuttle to take me back to work. I was third to be delivered out of three in that shuttle, so another 45 minutes was wasted, even though my work is 7 miles form the dealership. 30 minutes later i was texted that my car was service. But i waited another two hours for the shuttle! Despite several urgent calls to the dealership chasing the shuttle. All in all, that service took 7 hours out of my day, on the second day, and two hours out of the previous day. Not a one off: alot of employees walking around doing nothing except entertain each other. Terrible dealership More

Poor customer service! Was waiting to check in and was told incorrect information and then sent back and forth to service then parts then with no one checking me in. I was Was waiting to check in and was told incorrect information and then sent back and forth to service then parts then with no one checking me in. I was ignored waiting just treated very poorly. I will make a complaint to the general manager and beyond. More

It's been six weeks since I canceled my extended warranty (the day after I bought it) the finance company says they know nothing about it. Called to speak with finance manager. Left message. Nothing! Avoid t (the day after I bought it) the finance company says they know nothing about it. Called to speak with finance manager. Left message. Nothing! Avoid this dealership! Shady! Jeremy was the one who said he canceled it. Avoid him as well! Shame on you More

If you want to pay $10,000 over MSRP, this is the dealer to take your money. to take your money. More

I would give negative stars if I could. The ONLY way I would ever return here is if Toyota actually showed some customer service like they claim to have (they say they CARE about their cust The ONLY way I would ever return here is if Toyota actually showed some customer service like they claim to have (they say they CARE about their customers and their driving experience). I have stupidly been a loyal customer for over 20 years, bought 3 vehicles from Universal Toyota and used their service department to maintain 2 of the vehicles (I lived out of town when I owned the first one I bought). I bought all new vehicles: '98 Tacoma; '06 RAV4 Limited; 2017 Highlander XLE. The Tacoma had a glitch in it's system in regards to the throttle sensor (vehicle would jerk when gas pedal hit a certain level - I never could find anyone who would fix it); RAV4 transmission completely died while I was driving on the highway - it was only 11 years old; my Highlander transmission just went out (right before I hit the 8 year mark with this vehicle). I tried to contact the service department, left message, received no response for 2 weeks. I went in to speak to a manager. She (Amanda) was no help. She agreed it was very odd for my Highlander transmission to go out so soon 102,000 miles/8 years, but offered no real help. How can a Toyota transmission go out at only 100,000 miles?!?! I told her of my issues with the service department constantly charging me for additional services that I did not ask for when I made an online appointment...she simply said "well, we are here to sell things". So much for customer service.....you have someone who has stayed with y'all for over 2 decades, bought 3 brand new vehicles, paid for all the overpriced services to maintain the vehicle, and told it would cost me $12,000 to replace my transmission. The only reason I have always bought Toyota (and told everyone I know to do so) was because the quality is "supposed" to be superb - take care of it and it should last almost forever. Why would I EVER spend $ on a new Toyota (which is already more costly than the majority of other brands) when I'm just going to have to dish out more $ less than 10 years later. Toyotas are supposed to be dependable. I've found that to be incredibly false (being left stranded by 2 different vehicles). And this specific dealership isn't interested in actually having good customer service or good customer relationships....they are only interested in making more money. I get that you are a business, and businesses make money, but stop touting that you are about the customers experience when you are not willing to make it right (especially for a long time loyal customer). More

JOHN MARTINEZ (car salesman), JOSE (Sales Manager) and Mario (Finance Manager) were all very pleasant to work with and made buying a car so quick, simple and satisfying! I went in with my guard up cuz I’v Mario (Finance Manager) were all very pleasant to work with and made buying a car so quick, simple and satisfying! I went in with my guard up cuz I’ve been ripped off before but they are actually really good, honest people willing to work with you!! The process was fast and easy. I got my very first brand new Toyota Corolla 2025 from John Martinez and their service department even washes, details, puts air in your tires, gives you a full tank of gas, tint your windows etc all for free! The warranty is amazing too! I get to get all my service work done on my car for absolutely free for the next 6 years! God bless Universal Toyota and all the people that work here! More

They were very helpful and patient and allowed me time to consider my purchase. They were willing to let me drive the vehicle to make sure. consider my purchase. They were willing to let me drive the vehicle to make sure. More