Universal Hyundai

This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite ca DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all i wanted was a phone call explaining what was going on. I don't see why that is so hard. The communication here is terrible. More

I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received nothing. This dealer showed careless work, no responsibility, and zero follow-up. I strongly recommend avoiding Universal Hyundai in Orlando. More

The whole staff members are very friendly and customer oriented, frank and mustafa are the best oriented, frank and mustafa are the best More

I found the perfect car and the staff was excellent! Great experience! I would definitely recommend! Great experience! I would definitely recommend! More

Wonderful place to buy a car, nice service and really good prices. All is shown to you in clear disclosure good prices. All is shown to you in clear disclosure More

Arnaldo was a real pleasure to work with, a professional through the entire process. I highly recommend him to all my friends and family. Thank you again. through the entire process. I highly recommend him to all my friends and family. Thank you again. More

DO NOT do business with Universal Hyundai Genesis. This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, This dealership is corrupt, predatory, and only cares about squeezing as much money out of customers as possible. I had major engine work done here, and just 7 months later, the same engine they installed completely failed. They refused to take any responsibility for their shoddy, rushed repair. When I took the issue to Hyundai Corporate, they also refused to help—claiming they could only “get answers” from this same dishonest dealership. The truth is, neither this location nor corporate cares about customers or standing behind their work. Because of their negligence, I was forced to buy another vehicle. And to make matters worse, the salesman here took advantage of my urgent situation—pressuring me into a deal where I’m paying nearly $60,000 for a car worth around $25,000. This was pure exploitation at a vulnerable time. Universal Hyundai Genesis does not operate in good faith. They cut corners on repairs, sell cars at outrageous markups, and take advantage of people who need help. If you value your time, money, and safety, stay as far away from this dealership as possible. More

This place is unacceptable. ... They will actually rob you with a smile if you don't pay attention. ... They will actually rob you with a smile if you don't pay attention. More

Super kind, honest and professional humans. Loved every interaction and would come back! Interaction was professional, respectful and everyone was extremely knowledgable. Loved every interaction and would come back! Interaction was professional, respectful and everyone was extremely knowledgable. More

Great Customer Service, very good space and great deal. Very patient and kind. The deal and people treated me very good. Very patient and kind. The deal and people treated me very good. More