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Universal Hyundai
Orlando, FL
4,216 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,216 reviews
March 31, 2011
One of my co-workers recommended me to Hyundai Universal and to Hugo Oritz. Hugo did a great job helping me trade my old car in and getting a great deal on a new Hyundai Elantra. I love my new Elantra and w and to Hugo Oritz. Hugo did a great job helping me trade my old car in and getting a great deal on a new Hyundai Elantra. I love my new Elantra and would recommend the dearlership and Hugo to everyone. Thank you, Hugo. More
by enlugo
Employees Worked With
Hugo Ortiz
March 29, 2011
Great experience all the way around. Ray took the time to go through everything in detail. We bought two cars in the same day from seperate dealerships. Although the experience was good at the other dea to go through everything in detail. We bought two cars in the same day from seperate dealerships. Although the experience was good at the other dealership, it was nothing compared to the service we received from Ray and Jose. Ray took the time to explain how the features of the car worked and took the time to go through the handbooks rather than just handing them to us and expecting me to do the research. AWESOME JOB!!!! More
by megmyers
Employees Worked With
Ray Biggie Morales
March 28, 2011
It was a good experience overall. I hate when people put pressure on customers about buying any item so it was my concern when I went there but Mr.Morales did not put any pressure and understood our concern pressure on customers about buying any item so it was my concern when I went there but Mr.Morales did not put any pressure and understood our concerns.He answered every question through the process and make us feel free to ask any concern.Now we are enjoying our new Hyundai. More
by ttaskan
Employees Worked With
Raymond Morales
March 26, 2011
I am so happy with my new car. Bob was able to help me trade in my 2007 elantra for 2011 elantra. Bob gave all the information that I needed to know about 2011 elantra. Its good to know that I am able to trade in my 2007 elantra for 2011 elantra. Bob gave all the information that I needed to know about 2011 elantra. Its good to know that I am able to bring my car in the service center once I recieve my coupon book. Thank you More
by Sperez77
Employees Worked With
Bob Mitchem
March 25, 2011
Adam is very knowledgeable and helped make our experience a very pleasant one. He explained everything and helped us set up our bluetooth which we really appreciate. We will recommend this dealership and es a very pleasant one. He explained everything and helped us set up our bluetooth which we really appreciate. We will recommend this dealership and especially Adam to anyone looking for a new car. More
by BarbaraGeo
Employees Worked With
Adam Kariski
March 23, 2011
The entire staff was very friendly and knowledgable. Even on a busy Saturday afternoon a number of staff took the time to greet us and make themselves available. This was my first Hyundai and more importantl on a busy Saturday afternoon a number of staff took the time to greet us and make themselves available. This was my first Hyundai and more importantly my very first new car purchase and our sales person Bob made it an enjoyable experience. I would definitely recommend a Hyundai and especially the Universal Hyundai dealership. More
by John Thompson
Employees Worked With
Bob Mitchem, Eric Kristen, Jose G.?
March 22, 2011
Richard Harris is the Internet Sales Manager. I contacted several dealerships on Monday morning regarding a 2011 Hyundai Elantra Limited. He was the first to respond. He had two in stock, and was contacted several dealerships on Monday morning regarding a 2011 Hyundai Elantra Limited. He was the first to respond. He had two in stock, and was great in explaining the cars he had. I came to the dealership a few hours later. Richard gave us the most in-depth review of the car, and let us test drive the car. After we made a deal, he helped us set everything up - including syncing our iPhones to the Bluetooth, and gave us a full overview of everything the car had to offer. I would do business with Universal Hyundai (and especially Richard) any day. The entire process was much better than any previous car purchase I have had. More
by kevinllamas
Employees Worked With
Richard Harris
March 21, 2011
The best new car buying experience we have ever had, no hassle and very professional. The price that we recieved from their internet pricing program was incredible. This takes out the haggle and suprises t hassle and very professional. The price that we recieved from their internet pricing program was incredible. This takes out the haggle and suprises that most dealerships operate by. If you are looking for a great deal on any new Hyundai, ask for internet sales associate Richard Harris. He knows what it takes to make your purchasing experience pleasent. Thank you Rich. Doug and Sonya DiSomma Palm Bay, Florida More
by dougied
Employees Worked With
Richard Harris
March 17, 2011
Dealing with Raymond and Jose was one of the most pleasurable experiences I have ever had with an auto dealer and I've had a lot of experiences! They made car shopping a non-event... Great product, pleasurable experiences I have ever had with an auto dealer and I've had a lot of experiences! They made car shopping a non-event... Great product, great price, great people!!!! I will recommend them to everyone. More
by rromanogould
Employees Worked With
Raymond Morales and Jose Rivera
March 11, 2011
Our Sales Representative Tito Mella was great. He went beyond his scope of duties by following us to our home to pick up a form we had forget for the loan as well as a set of keys. I also left a CD in my beyond his scope of duties by following us to our home to pick up a form we had forget for the loan as well as a set of keys. I also left a CD in my trade in vehicle, which I thought would be lost forever. Tito located my trade in and put the CD in the mail. I would HIGHLY recommend Tito Mella if you are interested in purchashing a quality vehicle from Universal Hyundai. More
by paulalynch
Employees Worked With
Tito Mella
