Universal Hyundai

On Saturday May 21st 2011 I Ravi Balkaran (Co-buyer), my wife Tiffany Balkaran (primary buyer) test drove and purchased a brand new black 2011 Hyundai Sonata (VID# 5NPEB4AC5BH303331) located @ 12801 S. Oran wife Tiffany Balkaran (primary buyer) test drove and purchased a brand new black 2011 Hyundai Sonata (VID# 5NPEB4AC5BH303331) located @ 12801 S. Orange Blossom Trail Orlando FL, 32837 along with salesman Mitchem, Robert Jay. Upon driving the vehicle we notice that the car was pulling to the right. We immediately let Mitchem Robert Jay know that the car was pulling to the right and he simply said that it can either be the tire pressure or needs an alignment that can be taken care of by the Hyundai service department. He told us to take it to the service department which was not open at the time we test drove the vehicle. We then called on Monday 5/23/2011 and made an appointment for Tuesday 5/24/2011 @ 8:00 AM. We took the vehicle to Universal Hyundai service department on Tuesday 8AM which is located @ 12801 S. Orange Blossom Trail Orlando FL, 32837. They kept the car and put me and my wife in a rental so they can find out what is the problem with the vehicle. Later that day Melissa Correa who is the service consultant called me and said the service technician worked on the vehicle by rotating the tires, adjusting the alignment. The Hyundai service technician also test drove the vehicle and according to them said it was fine. They wanted to keep the vehicle another day so they can test drive the vehicle a 2nd time to make sure that the problem is fixed. Upon test driving the vehicle for a 2nd time on May 25th 2011 someone hit the back of the new 2011 Hyundai Sonata. My wife and I are very upset, disappointed and unsatisfied. Name: Ravi & Tiffany Balkaran Address: 3620 Dartford Drive Davenport FL, 33837 E-mail: BalkaranRA@aol.com Ph: 407-452-9076 More

My experinece in Universal Hyundai was aswome.Very friendly and professional sale environment also good deal for the car. Good price for our trading make me more easy to buyed new vehicle with all fea friendly and professional sale environment also good deal for the car. Good price for our trading make me more easy to buyed new vehicle with all feature I needed for my work. Super customer attention make me feel comfortable. More

This dealer was recommended by USAA and they gave me a very good deal on a V6 but when I asked if they had any deals on the V8 they said of course. I was able to get a V8 for only $190.00 more than V6. Th very good deal on a V6 but when I asked if they had any deals on the V8 they said of course. I was able to get a V8 for only $190.00 more than V6. They were also able to give me an outstanding interest rate that was so much lower than my preferred bank that I was able to get a 10 year bumper to bumper warranty and it cost me nothing compared to going with my financing from my bank. They really made shopping fun. I highly recommend them for having the best Genesis prices in the country. More

My husband Sam and I are extremely grateful for the attention we received yesterday when we went to Universal Orlando to buy a Hyundai car. We wish to express our appreciation to Mr. Bob Mitchen, sales attention we received yesterday when we went to Universal Orlando to buy a Hyundai car. We wish to express our appreciation to Mr. Bob Mitchen, salesman, and Mr. Cesar Robles, Financial Manager. Both were very polite, friendly and professional. This is the second time we purchase a car at this dealer. Thank you for your commitment to good Customer Service. More

I had great service from the time I walked in the door to the following day when I actually purchased a car for my son, The sales team answered all of my questions,were very professional and didn't pressure the following day when I actually purchased a car for my son, The sales team answered all of my questions,were very professional and didn't pressure me into a sale ,instead they listened to what my needs were and addressed them appropriately. I would recommend that anyone in need of a car new or used shop around and then give universal Hyundai and their sales team a shot and I am sure you will purchase your car with them as I did, hands down the best car buying experience I ever had. Thanks Again . Darrell More

Excellent dealership and experience. Universal Hyundai's sales staff is hands down the best I have dealt with and the most knowledgeable about their products. They take their time to ensure that you know e sales staff is hands down the best I have dealt with and the most knowledgeable about their products. They take their time to ensure that you know everything there is about the car and its features. This is the second purchase I have made from Universal Hyundai and I will go back again. More

I went to about 8 different dealerships, and my experience with Hyundai was definitely the best. They found a great balance between making you feel like they actually care about having your busines experience with Hyundai was definitely the best. They found a great balance between making you feel like they actually care about having your business as a customer, while not being too pushy. I started my search at Holler Hyundai, and they were also a pleasure to deal with. However, I ended up actually buying my car at Universal Hyundai because their inventory was larger and they had exactly what I was looking for. Hugo Ortiz, the internet sales manager at Universal Hyundai, was absolutely fantastic. He is just an all-around cool guy to deal with, and he took the time to really explain everything to me in detail -- from all the features of the car, to the entire sales process from start to finish. He even offered to follow me to drop off my rental car just in case Enterprise wasn't able to bring me back. And when it came time to actually sign the paperwork, the price they gave me was actually the price I paid. Naturally there are some additional dealer fees, processing fees, etc. -- but they all seemed very reasonable. Believe me, there were many dealerships where I felt like they were just giving me the price they thought I would pay and seeing how much they could take advantage of me. I really did not feel that way at Universal Hyundai. So I would highly recommend this dealership, and also suggest that you ask for Hugo : ) More

I feel we got the car we wanted at the best price with all the options we wanted. Even though we knew the color we wanted, you had the color we wanted and mnay more to choose from, with more selections t all the options we wanted. Even though we knew the color we wanted, you had the color we wanted and mnay more to choose from, with more selections than any other dealer in the area. The salesman and everyone else that assisted us were very friendly and informative More

I went to this dealer because of the selection and was very pleased to meet Sales Associate Bob M. He was very thorough and helpful in getting the car that I was looking for at a good price. I apprecia very pleased to meet Sales Associate Bob M. He was very thorough and helpful in getting the car that I was looking for at a good price. I appreciate finance rep Cesar R. for his making the deal even better. This was a great experience and I am glad I drove the 41 miles from my home in Lakeland to this dealership! More

informative salesperson. very friendly. was not pushy and let me look around without trying to steer me to a car.let me drive several vechicles. helped me in deciding all of my options on ways to finance c let me look around without trying to steer me to a car.let me drive several vechicles. helped me in deciding all of my options on ways to finance car. showed cars options and how everything works. More