Universal Hyundai

We were able to walk around by ourselves first before having the salesman help us. It gave us a chance to discuss our options without any other input. No pressure. having the salesman help us. It gave us a chance to discuss our options without any other input. No pressure. More

I recieved a flyer in the mail and decided to go in to check out Hyundai. I never thought I'd be interested in Hyundai but I was pleasently surprised at the quality! John was my representive and he's a gr check out Hyundai. I never thought I'd be interested in Hyundai but I was pleasently surprised at the quality! John was my representive and he's a great guy, he really listened to me when I told him what I was looking for. From color to car payment, he remembered what my goals were. Adam, the sales manager came over and I started to feel like it might be one of those high pressure tactics. However, he also understood what I wanted in a car and the payment that I needed to stay close too. I'm happy to say he did everything he could to make it happen; Which ultimately it did and I bought a Gorgeous 2012 Sonata! That's were Jose came in. He helped me with getting the loan paperwork all set and advised me on how I could get even more piece of mind for just a few dollars more a month. I actually didn't think I could afford anything else, but when I found out what he was offering, I would have had to be crazy to pass it up! The next day John called to invite me in again so he could show me how to use all the great high-tech gadgets in my new Sonata. I thought he'd rather be selling cars instead of doing that on a Sunday afternoon, but that was not the case at all. It was at that point it became very evident that the people at this dealership care about customer service above all else. By the way, that was a pleasent surprise too! Honestly, I will never buy a car anywhere else and neither should anyone in Central Florida! More

Awesome customer service by Mr. Angelo Rivera. Exceptional way to work & make things happened. Explain every single detail of the car and finally made te sale happened. This wouldn't happened if M Exceptional way to work & make things happened. Explain every single detail of the car and finally made te sale happened. This wouldn't happened if Mr. Angelo wouldn't have work so hard. I would recommend him to anyone. Thank you! More

I by a Hundai Accent 2012.And Mr.Abi Dorta was my salesman and He shold me everything that i have to know about my car. Mr. Abi Dorta was a good salesman I recomende to any body. Thank you salesman and He shold me everything that i have to know about my car. Mr. Abi Dorta was a good salesman I recomende to any body. Thank you More

This was the first car buying experience I have had that was enjoyable and not stressful. Both Abi and Jose (Finance Mgr) were professional and a delight to work with. They listened to our needs and made was enjoyable and not stressful. Both Abi and Jose (Finance Mgr) were professional and a delight to work with. They listened to our needs and made suggestions and gave us options without being forceful or pushy. I would definitely return and purchase another car from this dynamic team. More

Mr. Thomas was exceptional by the way he handled this sales in conjunction with his sales manager. He was friendly, very kind, perceptive and gave a wonderful customer service. He made sure we were able sales in conjunction with his sales manager. He was friendly, very kind, perceptive and gave a wonderful customer service. He made sure we were able to agree on a price both we happy with and took the time necessary to complete the sales. The whole team was excellent and I left very satisfied with the purchase I made. More

Upon my arrival I was introduced to Raymond "Biggie" Morales he was both kind and courteous. Raymond was very patient and answered each and every question I had. He helped me to navagate my way "Biggie" Morales he was both kind and courteous. Raymond was very patient and answered each and every question I had. He helped me to navagate my way through the process of purchasing a new car. Truth is, that I had been to numerous dealerships previous to this one and each time there was an issue with either a car or the salesperson, so I walked away from the deal. Not so with Raymond, he truly showed care and concern and never tried to pressure me into the sale. He is truly knowledgeable about Hyundai and their vehicles, by ensuring that I was comfortable with the terms and with all aspects of the vehicle. I have even called on him since my purchase and he has gone above and beyond his role to ensure that I remain a happy customer. I have recommended Universal Hyundai and more specifically Raymond to several people thus far and will continue to do so. More

My experience in the Universal Hyundai dealer was fantastic, six months ago when I was first went to see a new car I met this gentleman sales person Abi Dorta who that time gave to me and my wife suc fantastic, six months ago when I was first went to see a new car I met this gentleman sales person Abi Dorta who that time gave to me and my wife such nice customer service, he was a friendly and attentive sales person trying everything he could to make the deal works, because the car we were aiming wasn't available we didn't close the deal, a week ago it was time to find the car my wife wish and of course we had Abi Dorta in mind, we returned to Universal dealer just to talk to him and once again he delivered an awesome customer service, he did have a lots of patience to find a deal to us so finally we got the car wished, all my recommendation to this fantastic sales person: Abi Dorta you are the best! More

Great experience with Bob Mitchem. I got the car I was looking for and at a very competitive price. Bob explained the car and its features and walked us through the buying process. looking for and at a very competitive price. Bob explained the car and its features and walked us through the buying process. More

OUTSTANDING....JUST OUTSTANDING....We had contacted Bob and Kevin viva the internet and when we arrived at the dealership we were greeted in a very friendly manner by both of them. They treated us with OU and Kevin viva the internet and when we arrived at the dealership we were greeted in a very friendly manner by both of them. They treated us with OUTSTANDING customer service, very friendly, very knowledgeable about the vehicle we were interesed in. Bob explained all the features about the car in a easy to understand manner and the same with all the paper work and manual about the car....going over and showing us all aspects of the car. Bob set up our Iphones on the car which was a huge help to us....we had purchased a another vehicle 2 years ago from a Chevy dealer and the difference between the Chevy dealer and this dealer is like night and day...i.e. at the Chevy dealer they did not go over the manual or set up the bluetooth with us in which we were very disappointed...thus you can assume we will never go back there for a new car. Jose Riviera the finance manager did the same excellent job as Bob and Kevin...as you all know financing is not a fun deal but Jose made it that way...we thank him.. In closing we would recommend this dealership along with Bob Mitchem and Kevin to anybody that is looking to buy a car....there excellent manner in handling this transcation was above and beyond our expectations....if you are thinking about buying a new car and want a referral about Universal Hyundai (Bob and Kevin) please feel free to contact us....Thanks and make it a great day...Steve and Sharon Miller Kissimmee Florida More