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Universal Hyundai
Orlando, FL
4,245 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,245 reviews
August 20, 2015
Professional and comfortable car purchase Never felt pressured at any point! All the employees were friendly and knowledgable. They gave me a fair price on my trade in which was surprising be Never felt pressured at any point! All the employees were friendly and knowledgable. They gave me a fair price on my trade in which was surprising because most dealerships low ball you. More
by JONATHANSCHMUCKE
Verified Customer
August 20, 2015
No pressure sales! Joel Rivas was an amazing sales person. I was nervous about buying my first car and he made the entire process easy. The patience he has is remarkable Joel Rivas was an amazing sales person. I was nervous about buying my first car and he made the entire process easy. The patience he has is remarkable! I switched cars on him about 3 times. Once we found the perfect car for me he made sure i got the best price. I told him my budget and he worked with me! Thank you so much for this great experience! I will def. be referring people to him and this dealership! More
by ChristineeS86
August 20, 2015
Awesome customer service Jinny Min greeted my husband and I as we searched for our first new car together. She was so sweet, not pushy at all, and helped us find exactly what Jinny Min greeted my husband and I as we searched for our first new car together. She was so sweet, not pushy at all, and helped us find exactly what we are looking for that fits our price range and everything. She even went out of her way to find a second car that had gray interior, which my husband preferred way more over beige, and it was just perfect. We haven't purchased yet as we are saving up some more money, but we have no doubt, that we will be returning to purchase from Jinny specifically. More
by Trish121314
Employees Worked With
Jinny Min
August 20, 2015
Amazing Walked in not knowing a lot because I'm a first time buyer. And a Small budget to work with. Sat down told my dealer what I could pay and what could b Walked in not knowing a lot because I'm a first time buyer. And a Small budget to work with. Sat down told my dealer what I could pay and what could be put down. He showed me a few different cars around my range. Played with the numbers ran into a few struggles but struggles on my end. He tried very hard to give me the keys. Finally today after a short period of time I got the car. He made my first buy very easy going!!! More
by Surferman
Employees Worked With
James ramos
August 19, 2015
great deal and awesome work from Carlos Villamil My sister and I just went in to ask a question and to my surprise we end it up with and awesome deal on a Mazda 2013.I just want to tank our superviso My sister and I just went in to ask a question and to my surprise we end it up with and awesome deal on a Mazda 2013.I just want to tank our supervisor Carlos Villamil .He took the time to explain and to guide us through the process to find our best car deal, and thanks God and his help we found it. He is the best sale consultant we have found. We are really happy and gratefully for his help :). More
by taguila
Employees Worked With
Carlos Villamil
August 18, 2015
Great place to get a car. This is my third Sonata and 5th car from Universal. They are honest and fair and take the pain out of buying a car. I would consider them again for my This is my third Sonata and 5th car from Universal. They are honest and fair and take the pain out of buying a car. I would consider them again for my next one. More
by THURSDAM
Employees Worked With
I don't remember the Finance Manager's name, but he was also helpful and nice to work with., Robert Stumpf
August 17, 2015
Good I like my car but i need this issues to be fix... that's it.... other than that no complaints at all... Andres and Ozzie are great!!! Thank you for no I like my car but i need this issues to be fix... that's it.... other than that no complaints at all... Andres and Ozzie are great!!! Thank you for now More
by YARADALMEIDA
Employees Worked With
Ozzie(sales) and Andres(of services)
August 16, 2015
Great service Salesperson Jinny very kind and patient. She did an excellent job at trying to find a car that would satisfy our needs and budget. I will return to th Salesperson Jinny very kind and patient. She did an excellent job at trying to find a car that would satisfy our needs and budget. I will return to this dealership in the future. More
by rebe292003
Employees Worked With
Jinny Min, Felix Matos
August 15, 2015
You dont find this kind of service everywhere I worked mainly with Carlos Vega, who provided exceptional customer service. He was very informative about the vehicle from the time we stepped out on I worked mainly with Carlos Vega, who provided exceptional customer service. He was very informative about the vehicle from the time we stepped out on the lot to the time I drove off and all times in between. Very helpful and made me feel comfortable in purchasing this new vehicle. Thank you for a great experience! More
by MZDELIA89
Employees Worked With
Terrance
August 14, 2015
Great experience with Carlos Vega Bought 2013 Elantra for my daughter, Carlos Vega was great, Helpful and professional took his time with us till we found the perfect car and he explai Bought 2013 Elantra for my daughter, Carlos Vega was great, Helpful and professional took his time with us till we found the perfect car and he explained everything we needed to know. it was a great experience, i'll recommend him to anybody i know who is buying a car. Thanks Carlos More
by moe
