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Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,267 reviews
June 14, 2025
Carlos and Cesar are both great people and they have been very helpful and supportive in helping us get another vehicle and staying with the Hyundai family very helpful and supportive in helping us get another vehicle and staying with the Hyundai family More
by altrujillo70
Verified Customer
June 13, 2025
Professional, attentive and knowledgeable service. Will buy again from here! Appreciate the patience in helping us find the right vehicle for us. Will buy again from here! Appreciate the patience in helping us find the right vehicle for us. More
by lisa@floridadefenseteam.com
Employees Worked With
Prosper
June 08, 2025
From start to finish just a fantastic experience, oh, and a great deal on top of the treatment! Highly recommend. a great deal on top of the treatment! Highly recommend. More
by EWETTELAND0
June 07, 2025
Andrés es un gran ser humano, se coloca en el lugar del comprador es un gran vendedor comprador es un gran vendedor More
by jackmaly.galindo
June 06, 2025
Awesome service. Carlos was a pleasure to work with when choosing a new car. Would recommend. Carlos was a pleasure to work with when choosing a new car. Would recommend. More
by paulocmk
June 06, 2025
The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well! More
by dewaynejordan
Employees Worked With
June 06, 2025
The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well! More
by dewaynejordan
Employees Worked With
June 05, 2025
Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they a 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they are telling me they are working on it, however I just found out it was replaced at 34 miles! This was not disclosed to me when purchased or on its Carfax report. This tells me it's a lemon, but they just say they will fix it and call me when it's ready. No refund of course for this truck I paid cash for! A car with now 9,000 miles and the whole electrical system is blown and they want to FIX IT? WTH?? DO NOT BUY FROM THIS DEALERSHIP!!! More
by pam.stewartfl
June 01, 2025
I will never return here! Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At Second and last time! Took my vehicle in for routine servicing and "check engine" signal. Appt time was 8:20 AM. Left the service dept at 5:30 PM. At no time during that 9+ hours did I receive any communication from the service advisor about the status of repairs unless I went to his booth! No text, no face-to-face, no email. Nothing!! No contact about was the technician found, what they recommend, pricing - NOTHING! The lack of communication from the service advisor was appalling, and he was certified "Expert" by them. I do appreciate the advisor for noticing my extended warranty and for handling the claim with them, but it would have been appropriate for him to keep me in the loop instead of me having to come ask him what the status was Also, spending 9 hours in that 1970s-era customer lounge was far from comfortable. The slow pace of the servicing and lack of communication is what will keep me from coming back here. I would rather drive to Daytona Beach or Tampa if I will receive better communication and faster service. Hyundai Motors makes a great product, but this service department tarnished that name. Never again! More
by Unhappy Customer
Employees Worked With
Juan Rincon
