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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
660 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 660 reviews

November 23, 2025

It was genuine and patient. It helped me get settled in quickly and gave me time to wait for my vehicle. It was more than I could ask for and they were very generous. More

by laboyricky
Recommend Dealer
Yes
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Nov 24, 2025 -

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal GENESIS to be a positive one. Please don't hesitate to reach out if you need anything else.

November 23, 2025

The staff were friendly. The details of my service were transparent. I was impressed with the video done of my service. More

by malasingh25
Recommend Dealer
Yes
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Nov 23, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 23, 2025

My car functions and is in great condition. I have no issues with my car now More

by rachelcareyramos
Recommend Dealer
Yes
Employees Worked With
Diana Macias
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Nov 23, 2025 -

rachelcareyramos responded

Highly recommend for anyone that has any car issues.

Nov 23, 2025 -

Universal GENESIS responded

Thanks for sharing your thoughts about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

November 22, 2025

Andrés clearly explained to me in detail the work they were going to perform on my car More

by migtaid
Recommend Dealer
Yes
Employees Worked With
Andres Garces, He is outstanding at his job. Thanks
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Nov 23, 2025 -

Universal GENESIS responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!

November 22, 2025

Good service Good service, Carlos is very diligent. My car ready before I expected Good service, Carlos is very diligent. My car ready before I expected. I received my car how I drove in to the dealer More

by mvperaltam
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 22, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2025

Wait was too long but ok Ok Too long Fine Wish could be quicker for an oil change More

by cpastor62
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 24, 2025 -

Universal GENESIS responded

Thanks for sharing your experience with Universal GENESIS. Brandon and our team appreciate your business and hope to see you again soon!

November 21, 2025

Very efficient and attentive to detail, also a really nice waiting area! Efficient, comfortable, world-class More

by a.iliakostas
Recommend Dealer
Yes
Employees Worked With
Killian
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Nov 22, 2025 -

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 21, 2025

Communication is terrible. Updates were given the first day. Then only after I started asking what was happening 3days later. More

by jpetras
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jorge Macias?
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Nov 27, 2025 -

Universal GENESIS responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 21, 2025

I really didn't like the fact each time I go they never find anything with my car! That's one two they told me that I couldn't get my car washed? When I bought it they said that was part of it each time my More

by jessya573
Recommend Dealer
Yes
Employees Worked With
Melinda
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Nov 24, 2025 -

Universal GENESIS responded

Jessy, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 24, 2025 -

jessya573 responded

You should have my email.

November 21, 2025

Very good helpful and always friendly Very clean respectfully and good service and fast Very helpful More

by steven.hansbury
Recommend Dealer
Yes
Employees Worked With
Daniel Mendez
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Nov 22, 2025 -

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

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