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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
661 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 661 reviews

December 01, 2025

Everyone was extremely friendly and efficient. I was greeted as soon as I came in, and everyone made sure I was attended too. More

by Camachovic96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Dec 01, 2025 -

Universal GENESIS responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!

December 01, 2025

Felix made the whole experience very pleasant. No pressure. He and Carlos Garces made the experience seamless. More

by kllamas
Recommend Dealer
Yes
Employees Worked With
Felix Vermenton
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Dec 01, 2025 -

Universal GENESIS responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal GENESIS.

November 29, 2025

Sorry his name is Fidel and Mr. Masias, both were amazing and provided excellent customer service ??. Love their incredible service?? More

by maritza_mercado
Recommend Dealer
Yes
Employees Worked With
Fabian
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Nov 29, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2025

Excelente atencion, mucho conocimiento, solucio a problemas, rapida respuesta, atento, muy comprensivo, recomendado ampliamente. El mejor More

by ale974
Recommend Dealer
Yes
Employees Worked With
MIGUEL CAJAS
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Nov 29, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 28, 2025

Courteous service, efficient and a great experience overall I would highly recommend this dealership due to being very efficient and thorough More

by smvargas89
Recommend Dealer
Yes
Employees Worked With
Patel
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2025

Service advisor provided great customer service. Service was performed in timely manner. I will have my car service here again. More

by Wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Himanshu Patel
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Nov 27, 2025 -

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 27, 2025

Friendly experience services and customer service was excellent Complete service in a timely manner Also had my car washed and ready to go when I returned More

by Arteriab
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Nov 27, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 25, 2025

Service understaffed. Customer service needs improvement. Staff does not accomodate the client on various levels. Try to "sell" more service then neccessary. More

by smalott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Riveria
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 25, 2025

Routine service was timely, on point and stress free. The staff was pleasant and knowledgeable in every way. More

by holly.gampa
Recommend Dealer
Yes
Employees Worked With
Ian Saitta
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your glowing review! At Universal Genesis, making sure our customers are satisfied and find their perfect car is our top goal. We're thrilled to hear that Ian provided you with such a positive experience. It was a pleasure having you, and we truly appreciate your comments! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

A much better experience on this visit ad compared to my last visit. The service advisor communicated well, provided advice and stuck to his time guarantees. More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camilo Rincon
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for sharing your feedback. We’re sorry to hear that your visit didn’t meet your expectations. We’d like to address the issues you experienced and would appreciate the opportunity to discuss this further. Please send us a message with your contact information so we can follow up directly. Our goal is to ensure every customer leaves satisfied, and we regret that we fell short this time. Gina Nava Reputation Manager gnava1@universalhyundai.com

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