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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
309 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 309 reviews

November 29, 2025

Sorry his name is Fidel and Mr. Masias, both were amazing and provided excellent customer service ??. Love their incredible service?? More

by maritza_mercado
Recommend Dealer
Yes
Employees Worked With
Fabian
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Nov 29, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2025

Excelente atencion, mucho conocimiento, solucio a problemas, rapida respuesta, atento, muy comprensivo, recomendado ampliamente. El mejor More

by ale974
Recommend Dealer
Yes
Employees Worked With
MIGUEL CAJAS
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Nov 29, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 28, 2025

Courteous service, efficient and a great experience overall I would highly recommend this dealership due to being very efficient and thorough More

by smvargas89
Recommend Dealer
Yes
Employees Worked With
Patel
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2025

Friendly experience services and customer service was excellent Complete service in a timely manner Also had my car washed and ready to go when I returned More

by Arteriab
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Nov 27, 2025 -

Universal GENESIS responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.

November 27, 2025

Service advisor provided great customer service. Service was performed in timely manner. I will have my car service here again. More

by Wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Himanshu Patel
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Nov 27, 2025 -

Universal GENESIS responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 25, 2025

Service understaffed. Customer service needs improvement. Staff does not accomodate the client on various levels. Try to "sell" more service then neccessary. More

by smalott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Riveria
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

November 25, 2025

Routine service was timely, on point and stress free. The staff was pleasant and knowledgeable in every way. More

by holly.gampa
Recommend Dealer
Yes
Employees Worked With
Ian Saitta
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Nov 28, 2025 -

Universal GENESIS responded

Thank you for your glowing review! At Universal Genesis, making sure our customers are satisfied and find their perfect car is our top goal. We're thrilled to hear that Ian provided you with such a positive experience. It was a pleasure having you, and we truly appreciate your comments! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

Efficient service with great communication from Brandon. Efficient service with great communication from Brandon. He recommended my future service needs so they weren't a surprise next time. More

by damoriae.graham
Recommend Dealer
Yes
Employees Worked With
Brandon Pino
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Nov 28, 2025 -

Universal GENESIS responded

Thank you, Damoriae, for your comments on our team! We appreciate it and hope you have been enjoying your car! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2025

Excelente atención y servicio, muy profesionales. El área de espera estaba muy cómoda y bien surtida de refrigerios More

by CGLT827
Recommend Dealer
Yes
Employees Worked With
Sr. Carlos Mejias
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Nov 24, 2025 -

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 24, 2025

Very professional, clean, and friendly environment. They were quick and kept me updated on the progress of my vehicle. More

by acquardb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Nov 24, 2025 -

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

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