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Universal GENESIS
Orlando, FL
661 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 661 reviews
Verified Customer
June 22, 2026
It was clean and nice. Mark very kind and helpful Mark took his time explained everything to me. Also showed a video of my vehicle. That was excellent!! Mark very kind and helpful Mark took his time explained everything to me. Also showed a video of my vehicle. That was excellent!! More
by lenstewart12
Employees Worked With
Mark Estefan
June 22, 2026
I was not informed of differant service prices and when I asked about other specials felt pressured to have to buy more expensive job and my brakes still sound the same asked about other specials felt pressured to have to buy more expensive job and my brakes still sound the same More
by Divine
June 20, 2026
I was there two weeks ago for an oil change, and it was identified that my horn needed a replacement. Carlos informed me, scheduled me an appointment for today to have it replaced. The appointment was comp identified that my horn needed a replacement. Carlos informed me, scheduled me an appointment for today to have it replaced. The appointment was completed and Carlos informed me that the horn was fixed in my previous appointment. He attempted to provide me my previous appointments documentation, and I had to request for today to be logged. I was very disappointed and Carlos failed to even apologize for this error. Regardless if it was miscommunication or oversight, he is the customer facing associate for your facility and failed to apologize and acknowledge the error, and my request for today to be documented was even a hassle for him. I took time away from my school schedule and wasted time today, and even a simple apology would have been impactful, but he fails to accept responsibility, fails at communication skills, and lacks organization of administrative duties. I have asked him multiple questions throughout my time of scheduled maintenance visits and he lacks devotion of customer service, providing examples like 'I don't know'. He even read me my paper, examined it in my previous appointment and dint catch that the horn was fixed. He's very dismissive and his bias is questionable in his work ethic. I'll never be back. More
by JOMARIEGTZ
Employees Worked With
Carlos Mejia
June 19, 2026
Service department did not install part correctly, making it fall off on the road Also dealership put too little oil in my engine during oil change it fall off on the road Also dealership put too little oil in my engine during oil change More
by EDUARDOFRIASSOTO
Employees Worked With
Elizabeth
