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Twin Falls Subaru
Twin Falls, ID
68 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 68 reviews
Helpful February 09, 2024
Beware of purchasing a used vehicle from this dealership! Have car gone over with your own mechanic before purchasing. Currently at $8000 in repairs on a car within 6 mo of purchase. Have car gone over with your own mechanic before purchasing. Currently at $8000 in repairs on a car within 6 mo of purchase. More
by myb
Employees Worked With
No one employee
September 03, 2023
What a great group of people to work with The people are a top notch group. The sales manager Brandon McGinnis is one of the best. The sales man that helped us is a great young man.I wish more car deal are a top notch group. The sales manager Brandon McGinnis is one of the best. The sales man that helped us is a great young man.I wish more car dealers did business the way Twin Falls Subaru does. Thank You. More
by meyerjeff60
Employees Worked With
Jakob Kohler, Brandon McGinnis
June 29, 2023
Service department is stellar. They honestly know customer service. Brian Holt and Jordon Egbert and the team went above and beyond. The dealership should learn from the service de They honestly know customer service. Brian Holt and Jordon Egbert and the team went above and beyond. The dealership should learn from the service department. You did everything you said and more. More
by PO'd
Employees Worked With
Brian Holt, Jordon Egbert.
June 26, 2023
This was the response to my previous. review. This is extremely far off from how we would like to see our guests respond to their transactions with our team. It sounds like you are a fan review. This is extremely far off from how we would like to see our guests respond to their transactions with our team. It sounds like you are a fan of our 7-day return and 30-day exchange policy, so you weren't stuck in a vehicle that didn't work for you. The first we were made aware of your concern on the 2nd vehicle was immediately elevated to the Service Director, who was past the bridge when you made it back, by the time he was able to get here, you had left already, so we were unable to continue the discussion & see what we could do to regain your trust. He is planning on calling you Monday to see how we can be of assistance. It is now 5 pm on Monday. My problem with the second vehicle which was immediately elevated to the service director did not warrant a phone call as promised. I am not surprised. I have a list that now is 16 times I have been told someone would call me or call me back that did not happen. I will update with the new response or lack thereof. More
by PO'd
Employees Worked With
Christian Robinson, Markel Page, Rob Bunn, Jaydon Page, JT Thompson, Brandon McGinnis
June 24, 2023
iit s a shame I have to give one star. They claim to be different but buyer beware of the used cars that are "inspected* for quality. Two vehicles over $15000.00 did not last two weeks. Th They claim to be different but buyer beware of the used cars that are "inspected* for quality. Two vehicles over $15000.00 did not last two weeks. They will deceive you and smile while they do it. More
by PO'd
Employees Worked With
All managers should care, Christian Robinson, Markel Page, Rob Bunn, Lizet Ramos, Jaydon Page, JT Thompson, Brandon McGinnis
June 22, 2023
I have bought two vehicles from Subaru that were used vehicles the first one got returned in two days because of mechanical issues the second vehicle that we got within one month the engine blew out on i vehicles the first one got returned in two days because of mechanical issues the second vehicle that we got within one month the engine blew out on it I wouldn't recommend buying a vehicle from this establishment that is used because they won't back it up More
by ljf2426
Employees Worked With
Amber
May 30, 2023
There was a great deal of service offered from the moment I drove up. My service rep walked me tbrough the whole process and was a great xxxx. I drove up. My service rep walked me tbrough the whole process and was a great xxxx. More
by Trekfan2659
Employees Worked With
Isaac
May 26, 2023
Stellar Service! Great service people, especially Sergio and Jordan. Great listeners, respectful, friendly. Our preferred Subaru dealer, worth the drive from Boise Great service people, especially Sergio and Jordan. Great listeners, respectful, friendly. Our preferred Subaru dealer, worth the drive from Boise to Twin Falls. Thank you ever so much....and we LOVE our Crosstrek. More
by ConnieE
Employees Worked With
Sergio and Jordan in the Service Dept.
April 30, 2023
We bought a used Subaru and took it back within the 30 day period because it broke down. we paid over 10k for it and when we took it back they put my ex wife in a vehicle that was for sale of 7700.00 and day period because it broke down. we paid over 10k for it and when we took it back they put my ex wife in a vehicle that was for sale of 7700.00 and told her they couldn’t refund the remaining money spent. I just found this out months later. Will never buy another used vehicle from subaru. More
by apash2004
Employees Worked With
Haley Hall
