Twin City Subaru

Six or seven years ago we bought a new Subaru Forester from Burlington Subaru (Vermont), and were very unhappy with the attitude of the people who headed up the service dept., as well as the salesman we t from Burlington Subaru (Vermont), and were very unhappy with the attitude of the people who headed up the service dept., as well as the salesman we talked to when we decided to buy a new Subaru in 2010. That is when we decided to try Twin City. Our daughter had bought a Subaru Forester from them the previous year, and raved about the great sales people and service people there, so we decided to give it a try. I called to set up an appt. and talked to Jim Glassford, over the phone. Jim made himself available to accommodate our busy schedule. When my husband and I met Jim a few days later we were impressed by the amount of knowledge Jim had, regarding the Subaru Forester, which is the specific car we wanted to purchase. Jim was straightforward, and articulate, and willing and able to meet our needs for financing. After meeting and dealing with Jim, we knew we would go back to him and Twin City for our next Forester. We recently decided it was time to trade our 2010 Forester in for the 2014 (due to the high number of miles we put on our cars each year). Once again we were able to negotiate a good price through Jim Glassford. We explained what we wanted, what our budget limitations were (we're retired), and what we hoped to get for a car. Jim more than met our needs, and got us exactly the car we wanted. We are so happy with the model he suggested! We know that we will go back to Jim, in a few years, when it is time for another trade. It is refreshing to sit down with someone who is genuinely family oriented, and who is as interested in hearing about our family, as we are in hearing about his. When we negotiate with Jim, he makes us feel like valued customers by never rushing us, and answering all of our questions thoroughly. We highly recommend Jim to anyone looking for either a new or used Subaru. Paul and Stephanie Rogers More

I recently bought an Impreza. My salesman was Jim Glassford. I cannot say enough about what a great job Jim did. He was courteous, repectful of my decision process, professional and knowledgeable. Glassford. I cannot say enough about what a great job Jim did. He was courteous, repectful of my decision process, professional and knowledgeable. He was friendly in a very sincere manner. He displayed a good sense of humor but also understood what a serious decision buying a new car was for me.At no point during the process did he make me feel uncomfortable or pressured in any way. He was patient, and gave me the space to carefully consider this important and large investment, without at any time giving me the sense that his needs or the profits of the dealership were the issue; rather, I truly got the sense that he cared about me and my family's needs in the matter of buying this car. Jim did an excellent job, and he has my highest recommendation for anyone purchasing a Subaru at this dealership. More

This was my first time dealing with Twin City Subaru. It was a very positive experience. Tony was the salesman I worked with. I explained my financial situation to him and he worked to get me the best deal was a very positive experience. Tony was the salesman I worked with. I explained my financial situation to him and he worked to get me the best deal possible. He was knowledgeable and spent quality time going through the car with me. I look forward to working with Twin City in the future. More

This review is for Jim Glasford ... I had a very good experience working with him and I would recommend asking for him if you are in the market for a new car , or used car ... If you want a PERFECT used experience working with him and I would recommend asking for him if you are in the market for a new car , or used car ... If you want a PERFECT used car , ask to buy my 2010 Outback ..... I traded it for a new one just because I wanted a " different color " .... Iris S. More

I last purchased a vehicle in 1996 and was not terribly excited about dealing with the types of salesmen I did back then. However, after research we decided on Twin City, back in April of this year. Grea excited about dealing with the types of salesmen I did back then. However, after research we decided on Twin City, back in April of this year. Great decision on our part! I'm so glad that Jim Glassford 'just happened' to be the salesman we spoke with on the phone - we got lucky. He was down to earth, friendly, real and incredibly easy to talk with and deal with. He stayed late to show us that 'one more' vehicle - which was the one we ended up purchasing. The price for the vehicle was very competitive, the knowledge of our salesman was outstanding and the other staff talked to us like we'd been shopping their for years. The parts department worked with us effectively and efficiently also, on accessories we wanted. Would we use Twin City again and recommend them to others? Absolutely. Would we use Jim Glassford again? Well, anyone that can relate to us on a 'veggie dog' level can't be beat - sorry! ;) More

Jim provided thorough information on every car I inquired about. Jim was very sincere and I appreciated that at no time did I feel pressured. It was a very relaxed and straight forward transaction. about. Jim was very sincere and I appreciated that at no time did I feel pressured. It was a very relaxed and straight forward transaction. More

From the first contact I was treated with kid gloves. I felt I was listened to and heard.It was a very easy experience. I'll do it all over again.,Dan was attentive to all my needs. Understanding and frien felt I was listened to and heard.It was a very easy experience. I'll do it all over again.,Dan was attentive to all my needs. Understanding and friendly,totaly professional through out the whole process. Garry Jackson More

Jim was very friendly and helpful and made the car buying experience very easy. He was funny too. Stacey Kemp was also very nice and very efficient. experience very easy. He was funny too. Stacey Kemp was also very nice and very efficient. More

Mr Sweeney and Ms Kemp gave exemplary service! Joe had been in touch with us over the phone arranging his schedule to meet ours and meet with us. Never pushy, he went over the car both in the lot and on t been in touch with us over the phone arranging his schedule to meet ours and meet with us. Never pushy, he went over the car both in the lot and on the test drive. I already knew I wanted the Forester, but I didn't know about most of the new changes made and how much better they made the car for 2014. Joe brought everything to light. After spending several hours with us, he would politely excuse himself to go get each thing started ie: the service area to look at my trade-in, and the woman (Stacy) who would be handling the financial aspects. This made everything go smoothly, timely, and fall right into place. Very pleasant, interesting, and personable, I am glad I will be dealing with Mr. Sweeney as the years go by in my Subaru. Ms Kemp was also a pleasure to deal with. Funny, smart, and very thorough, she had all her information ready for us in great little charts that made what could have been a maze...very clear. She was bright and cheery...made all that money going away seem painless! :-) All in all, I think Twin City is a great dealership. It has been a long time since I was in a dealer's showroom and I expected "hounds" to be at work. I didn't find or feel that at all here. And I feel confident that I am in good hands and that they will be there for me as maintenance, etc. is needed. Thanks, Joe and Stacy, you made it all a pleasure! More

As someone who is naturally a bit distrustful of car dealerships and car sales men as I can't in my own opinion "talk car"... I found this salesman absolutely wonderful. He was low key, honest, fair, f dealerships and car sales men as I can't in my own opinion "talk car"... I found this salesman absolutely wonderful. He was low key, honest, fair, friendly, and respectful of my general lack of car knowledge. He made the whole process easy in a no pressure sort of way. I would not only seek out this dealership again...but I would seek out this saleman. More