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Twin City Subaru
Berlin, VT
479 Reviews
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479 Reviews of Twin City Subaru
March 06, 2015
Love my Subaru and Twin City! Twin City offers such a warm and inviting environment. Jim Glassford is a class act. He was willing to work with me and the needs of my family and m Twin City offers such a warm and inviting environment. Jim Glassford is a class act. He was willing to work with me and the needs of my family and made me feel at ease. I drove away the same day in my new Forester. I would not go anywhere else to purchase my cars. More
by Krista Fiero
Employees Worked With
Jim Glassford
March 05, 2015
Great Sales Staff Joe Sweeney was a great salesman. He was polite, not aggressive and only sold us the car and options we needed. I left feeling for the first time sati Joe Sweeney was a great salesman. He was polite, not aggressive and only sold us the car and options we needed. I left feeling for the first time satisfied with my car purchase. I also called later to see about a bike rack for the car and the parts staff was very helpful and polite. More
by Duke
Employees Worked With
Joe Sweeney
March 04, 2015
Great experience Joe made it easy to buy my new Forester. I have done business with Twin City for many years and recommend it. Thanks again, Joe! Joe made it easy to buy my new Forester. I have done business with Twin City for many years and recommend it. Thanks again, Joe! More
by Chris
Employees Worked With
Joe Sweeney
March 03, 2015
Mixed Experience On Saturday (2/21/15) I stopped in at Twin City Subaru to see a used 2011 Mazda 2. It was snowing out and the vehicle body was hard to see. I tried On Saturday (2/21/15) I stopped in at Twin City Subaru to see a used 2011 Mazda 2. It was snowing out and the vehicle body was hard to see. I tried with my cellphone flashlight to take a good look at it, and it all seemed ok. Jim Glassford and I came to an agreement on the price, and I left with the car. Sunday, when the sun came up, it became obvious that the car had rust issues under the paint of the roof and hood. When Twin City Subaru reopened on Monday I brought the car back, and they very kindly agreed to cancel the deal due to the hidden condition issues. Jim seemed to be honestly unaware of the rust, and was very helpful in facilitating the return. Because they were kind to me, when I decided to buy a new Subaru Impreza instead of a used vehicle, I called Jim first. I knew that they did not have the car I wanted on their lot, but I figured they might be able to do a dealer trade for it. I had even located the car I wanted only 30 miles away at Saint J Subaru and I told Jim that I would buy it from Twin City Subaru if he could get it for me. Jim asked me for a credit card deposit of $1,000 to try and obtain the vehicle for me. He told me that the deposit was to show that I was serious, and that if we did not come to terms it would be refunded. I gave him the requested deposit under these conditions. Later in the day (2/27/15) Jim called me back and told me that the car I wanted was not available because it had been sold, but that they had located and secured a similar vehicle. I agreed to come into Twin City Subaru on Saturday morning, and planned to purchase the similar vehicle if it all checked out. On Saturday morning, before driving to Twin City Subaru, I decided to check on the status of the car I really wanted. Saint J Subaru told me that the car was still available, and that I could buy it that morning if I wanted to. Realizing Twin City Subaru had misrepresented the availability of the car I wanted, I canceled the deal with Twin City Subaru and bought the car from Saint J Subaru instead. After sending an email message to Jim, and explaining to him why I was not going to buy the alternate vehicle from Twin City Subaru, I received the following email message from Sales Manager Chris Davis, "Mr Garland-We will not be refunding your full deposit, this is the second time you have back out of a purchase, we have located and then swapped in a vehicle for you, we have cleaned two vehicles for you. We will refund half of your deposit. Chris Davis" I went back and forth over email with Twin City Subaru for the rest of the day. They were arguing with me about returning my deposit. I reminded them that I also had incurred costs in trying to buy a car from them and suggested that they just refund my deposit and we part as friends. Finally, on 3/5/15 the full deposit refund appeared on my credit card statement. So, they were kind to me in allowing me to return a used car, but should have just told me that Saint J Subaru would not dealer trade them for the car I wanted. More
by argusarms
Employees Worked With
Chris Davis, Jim Glassford
March 03, 2015
Got The Color I Wanted! When I first started looking for a new Subaru, I just did some on-line searching. Joe immediately called and touched base with me after noticing my i When I first started looking for a new Subaru, I just did some on-line searching. Joe immediately called and touched base with me after noticing my inquiry. What impressed both my husband and myself was the youtube video. It was a nice personal touch. You could tell that it was cold and that he made it personal in knowing that I wanted a green subaru. Even though they did not have the color I wanted in stock, one was found for me. When signing the paperwork, we got the price and warranty we wanted at a price we could afford. Thanks again for all your help. I just love the green. I only wish that it came with an all black interior! Roberta More
by Roberta
Employees Worked With
Joe Sweeney
February 28, 2015
Easy car purchase I went an hour out of my way to go to THIS Subaru dealership over Burlington's and I don't regret it one bit. They were helpful and nice from the seco I went an hour out of my way to go to THIS Subaru dealership over Burlington's and I don't regret it one bit. They were helpful and nice from the second I walked in the door. Dan Barone didn't pull any of the classic tricks that dealers often try to pull. Instead, he made all of the little things as easy as possible and still even after the purchase he has been more than happy to help me with any questions. More
by Randy
Employees Worked With
Dan Barone
February 26, 2015
Fantastic Service - Got Just what I want This dealer was fantastic for getting me a great deal on a new Subaru. The entire staff was all super friendly and the dealership was beautiful and cl This dealer was fantastic for getting me a great deal on a new Subaru. The entire staff was all super friendly and the dealership was beautiful and clean inside. I had an appointment with Tony, and he was excellent to work with. I told him there what the payment had to be for me to say yes, and he told me it was going to be hard, but after all of his hard work he did managed to get me under the maximum payment that I needed. I also traded it an older vehicle and he made the whole process seamless. I would tell anyone to go to this dealership and specifically to work with Tony Fletcher! More
by aem2013
Employees Worked With
Tony Fletcher
February 25, 2015
New car purchase Tony was very helpful and easy to work with. Are recent new car purchase was by far the easiest and less stressful car purchase we've ever made (new Tony was very helpful and easy to work with. Are recent new car purchase was by far the easiest and less stressful car purchase we've ever made (new or used). The supporting staff was great as well. Overall a very refreshing experience compared to the normal grind of buying a new car. This is our first Subaru so we look forward to doing business with Twin City Subaru! Tony LaFromboise More
by Tony LaFromboise
Employees Worked With
Chris Davis, Tony Fletcher
February 24, 2015
Jim Glassford It was a pleasure working with Jim Glassford. It is the second Subaru I bought from Jim, as my first was having problems. He was helpful and willing It was a pleasure working with Jim Glassford. It is the second Subaru I bought from Jim, as my first was having problems. He was helpful and willing to find a new Forester to replace my old one. More
by skifarmer
Employees Worked With
Jim Glassford
February 17, 2015
***** Tony was very helpful finding a us a car within our budget. He also helped set up our devices with the our car. Very good service! Tony was very helpful finding a us a car within our budget. He also helped set up our devices with the our car. Very good service! More
by robdraw
Employees Worked With
Tony Fletcher
