Tutton Chrysler Dodge Jeep Ram

I inquired about a vehicle at Tutton via phone because I live four hours away. My experience began with a classic high-pressure sales tactic: Josiah told me someone was currently looking at the truck I was live four hours away. My experience began with a classic high-pressure sales tactic: Josiah told me someone was currently looking at the truck I was calling about at that very moment. When I told him I wasn’t interested in playing games or competing for a vehicle while on the phone, he immediately recanted, stating, “Actually, that truck isn’t being looked at, so we can talk about it now.” While I didn’t appreciate the manufactured urgency, I decided to proceed. I was explicit from the start that I would not be financing through the dealership. I had a “do not exceed” approved loan check from my bank and asked Josiah to confirm that Tutton accepted this check type. He assured me it was no problem and agreed to work on an “out the door” (OTD) price for when I arrived the next day. After making the four-hour drive, I met Josiah, who was initially polite and accommodating. I took the truck to lunch and, realizing Josiah was working through his own lunch break to help me, I actually purchased and brought a meal back for him to show our appreciation. Unfortunately, that was the last positive part of the experience. Upon completing the test drive, I identified several concerns. Small issues included PCM alert codes, dash warnings for malfunctioning features, missing parts, and a stuck front air dam. Larger concerns were much more serious: the starter was noticeably struggling when the motor was hot, and the transmission (which had been replaced five months prior) was shifting erratically. Josiah agreed to account for these mechanical risks in the OTD price, but when he brought the paperwork, the vehicle was still listed at the full advertised price. The paperwork also revealed a staggering $1,000 documentation fee—nearly triple the $300–$500 average I found at nine other dealerships. But the real "shell game" started when I presented my bank check. Josiah then claimed he “didn’t get a chance” to tell me that if I didn't finance with Tutton, they added another $1,000 fee for using an outside bank. After I voiced my displeasure at this "forgotten" disclosure, he "talked to his manager" and dropped the fee to $500. However, when the new OTD sheet arrived, the tag fees, taxes, and a brand-new “ETR fee” all miraculously increased to almost perfectly offset the discount. After I voiced my displeasure about the offset, it happened again when they "removed" the fee entirely; they simply padded the tags, taxes, and added a higher fee until the final price was almost identical to the original. It was a coordinated effort to swindle me by moving numbers between line items. When I finally spoke to the manager, Brian, the tone turned to intimidation. He spoke over me, interrupted, and eventually said, “You already drove four hours to get the truck, I know you are going to get the truck; it is already aggressively priced and I can sell it to someone else.” He refused to budge even $400 to offset the imminent starter failure. Reluctantly, I still decided to purchase the vehicle even though it was clear they could care less if it sold to me at that moment or not. Predictably, two days after getting the truck home, the starter died while in town, and I had to pay for a tow. I ended up replacing the part myself for $329 after being quoted $840 by a shop. Both the salesman and manager lacked transparency and basic integrity. They relied on the fact that I had "sunk time" into the drive to force a deal filled with hidden fees. I’ve seen other reviews where the owner doesn't respond, so I don't expect a resolution here—I just want to warn others about this "shell game" style of business. More

Just did all my routine maintenance and everything went great. was communicated with via text the whole time. Highly recommend! great. was communicated with via text the whole time. Highly recommend! More

Tutton CDJR is exactly what you want in a hometown dealership. The team is welcoming, honest, and truly cares about taking care of people. You can feel the difference the moment you walk in. Proud to dealership. The team is welcoming, honest, and truly cares about taking care of people. You can feel the difference the moment you walk in. Proud to have a place like this in our community. More

The service department were wonderful to work with! The wait wasn’t long, and Eli made sure to keep me informed on procedures and what Tutton offers. The wait wasn’t long, and Eli made sure to keep me informed on procedures and what Tutton offers. More

Took my jeep to them on June 5 for repairs they called and said I needed a new fuse box and batteries I supplied the batteries for the jeep they charged me $1400 for a new fuse box and it was never replac and said I needed a new fuse box and batteries I supplied the batteries for the jeep they charged me $1400 for a new fuse box and it was never replaced it still had dirt on itI took it back the next day after I picked it up wanting to know why it wasn’t replaced and was lied to by Ned the service manager and told it was reman part then the jeep quit a few days later and took it back for them to fix Ned lied again and said it was reman part they they took the guts out of mine and put in another they said it was fixed but when I left the jeep didn’t even make it home and had to take back the next day they had it for over two weeks and said that they couldn’t find anything wrong and to come get it it quit again September 7 and took it back up their for them to lie to me saying it was being worked on for almost a month when it hadn’t been touched I left a bad review and was called by the service manager Ned to come up their and discuss my jeep when all he wanted was to ask me to take the bad review down and then I was lied to and told I needed a new valve body and was told by Justin that they guarantee me that this is it that if I agreed to pay for it it would fix my jeep then to get told we couldn’t read the valve body so it needed replaced and then they couldn’t read the new one it had a problem with the wiring they lied and said the transmission was full of water then it went from a computer to a transmission control module to a canbus connector then when I called wanting an update on my jeep I was told the technician said he wanted space and never getting a call back and not hearing nothing for a month and when I finally did get in touch with them I was told I needed almost $9000 worth of wiring harness that might fix my jeep i told them no and that I wanted my jeep put back together that I was coming to pick it up and was lied to again by the service manager and told that it was all put back together and ready to go when in fact it was not put back together it was all tore apart and the rear window wiper arm was broke In half and had black stuff all over the white paint so I tried reaching out to drew but apparently he is never their after weeks of trying to get ahold of the general manager Freddy I went by the dealership and spoke with him just to be lied to by him and he was gonna get to the bottom of it and make it right but then never returned my phone calls and when I did get lucky and called he answered just to lie and tell me him and the service manager would call me back the next morning and never did than after speaking with the service manager Ned he didn’t know nothing about it and basically told me that they got my money and wasn’t going to make it right or refund what I paid them for doing nothing to fix my jeep they are just parts changers and the price markup on the parts is ridiculous charging almost double the regular price and then the service manager telling me they the have to pay to store parts and then charge the customer for it More

Had a problem with my 2025 Dodge Ram. Check engine light kept coming on 3 different times. The problem was it was not pulling a code to let service know what the issue was. The service te Check engine light kept coming on 3 different times. The problem was it was not pulling a code to let service know what the issue was. The service team were polite and courteous even though we weren't at times. They fixed my problem, it was a "software glitch" The service manager went above and beyond to insure this problem got resolved. The technology on these vehicles today can be very difficult. I would recommend them if you need service. More

Received a offer from them on a car I was selling, made a appt to bring the vehicle in for the sale, when I got there, they checked over the car, everything was good, car only had 25000 miles on it. Then.... appt to bring the vehicle in for the sale, when I got there, they checked over the car, everything was good, car only had 25000 miles on it. Then.....they offered me about $3000 less than told me originally. Wasted 3 hours of my Saturday to drive out there and they wouldn't honor their quote. AVOID this place. More

If I could leave a 0 star review for their service department I would. I had my 2021 Wrangler 392 taken to this dealer for an issue where it wouldn’t start. They charged me +$150 “diagnostic fee” then department I would. I had my 2021 Wrangler 392 taken to this dealer for an issue where it wouldn’t start. They charged me +$150 “diagnostic fee” then called and said that because of the Warn winch & Rockslide power steps they couldn’t diagnose the problem and that they “don’t work on modified vehicles” (check out how many modified Jeep’s they have on the lot) They recommend it be taken to Jeep Hut in town since it was modified. I paid the tow company another fee to have it picked up from Tutton and moved to Jeep Hut. Jeep Hut confirmed that neither the winch nor steps had any effect on the starting issue as they were only wired to the battery, but that Tutton had managed to completely kill a brand new battery that was just installed 3 months prior. Jeep Hut went through the wiring harness and confirmed there were no issues and that it needed a dealer specific computer in order to diagnose. Thankfully Jeep Hut has connections with many dealers and got it taken to a different dealer with better customer service. If you need anything for a Jeep in Jasper, skip this dealer and either go directly to Jeep Hut or if it’s a warranty issue take it south to a different dealer. More

Hands down the best dealership experience I’ve ever had. From the moment I walked through the doors at Tutton CDJR, I could tell this place was different. Every single employee was welcoming, genuine, an From the moment I walked through the doors at Tutton CDJR, I could tell this place was different. Every single employee was welcoming, genuine, and went out of their way to make me feel like family, not just another sale. The team here actually listens. They took the time to understand what I needed, answered every question with patience, and never once made me feel pressured. It’s rare to find a dealership that’s not only professional but truly rooted in honesty, kindness, and community values. If you’re tired of the typical car-buying runaround, do yourself a favor and come here. This isn’t just a dealership, it’s a place full of people who care. I’ll never shop anywhere else. Tutton CDJR has earned a customer for life. More

Emailed the store about a new jeep for my daughter, received a response within minutes, negotiated via email, drive down from NC and what a GREAT and friendly experience! The facility,staff were exc received a response within minutes, negotiated via email, drive down from NC and what a GREAT and friendly experience! The facility,staff were excellent and laid back. More