Tustin Mazda - Service Center

Josh Martinez in Service was awesome! Looking forward to working with him again in the future - my first service was great! I was able to get my work done in peace while they changed my oil and tuned me up. working with him again in the future - my first service was great! I was able to get my work done in peace while they changed my oil and tuned me up. More

Once again, a stress-free, honest, quality job done by the great folks at Tustin Mazda, with a special shout out to my service advisor, Damian Escobedo. I'm well familiar with the auto industry and share the great folks at Tustin Mazda, with a special shout out to my service advisor, Damian Escobedo. I'm well familiar with the auto industry and share many people's skepticism about dealership service departments, but NOT at Tustin Mazda. I've been taking every car I own (now my whole family drives Mazdas!) here for well over a decade. The work has always been top-notch. But what amazes me most is the ethics of John Patterson and his team. The services they suggest are appropriate, prices fair and the customer service is akin to luxury brands. Truly! I send everyone I know to Tustin Mazda for service and sales and Damian was a perfect example of the quality and care I now, too easily!, take as given at Tustin Mazda. Huge thanks and kudos to Damian for his help today - identifying my brake issue, getting me to and from the dealership with ease (so I could make a meeting!) - and explaining the whole process without the slightest hint of "hard sell." He got done what needed doing, well, fairly and made the whole experience amazingly easy. THANK YOU! More

Damian was great & attentive to my needs! Very sweet gentleman. He was able to accommodate me with a rental while my car was being serviced. gentleman. He was able to accommodate me with a rental while my car was being serviced. More

Damian has gotten me out of Multiple binds including discounted cost and expedited service on repairing engine harness damage caused by rodents and more recently taking care of my account at the very en discounted cost and expedited service on repairing engine harness damage caused by rodents and more recently taking care of my account at the very end of the day when I wasn’t able to make it to the dealership before service department closure and needed to pay over the phone on a secured line and a complimentary Lyft. More

Love the service at Tustin Mazda. Jeff was awesome when I bought the Mazda3 & Josh in service is a pleasure to work with. The support I get from the team makes me thankful I chose to shop here. bought the Mazda3 & Josh in service is a pleasure to work with. The support I get from the team makes me thankful I chose to shop here. More

Excellent service! No hassle and fast! Asked if I wanted car washed which I appreciated! Loved the video showing what they checked and how it looked! car washed which I appreciated! Loved the video showing what they checked and how it looked! More

Dylan Roberts (for the 2nd time I had my car serviced by Mazda) proved that he is THE best example of genuine customer care. He literally fought for me and my case on my behalf to have the service fees cove Mazda) proved that he is THE best example of genuine customer care. He literally fought for me and my case on my behalf to have the service fees covered by warranty as I was slightly over my warranty limit and it must have been proved to the corporate that the issue happened beforehand. During the rather long wait for the whole process (circa 3 weeks I believe), he kept texting me even though there was no update on the case, but just to say hi and make sure my loaner is treating me well. He truly gave me the great feeling of being acknowledged, heard, and taken care of the whole time. He is a wonderful person with an amazing vibe and I personally envy his colleagues to be able to work alongside an awesome guy everyday. As a quality engineer in medical devices industry myself, who has been dealing with customer complaints, I can distinguish an A+ level quality from a mediocre one; and what I see in Dylan -with the type charisma and care he expresses-is being a wonderful manager in near future . If I worked in the similar field of business, I'd do all in my power to offer him a great deal for a position in my team. ;) More

Josh was great at answering all of my questions, he even reached out to my original dealership to look into my extended warranty. Thanks again! reached out to my original dealership to look into my extended warranty. Thanks again! More