Tustin Mazda - Service Center

Excellent, prompt, courteous and friendly customer service in the service department by advisor Dylan. Received short video viewing of the maintenance work. Easy online appointment scheduler, reminder service in the service department by advisor Dylan. Received short video viewing of the maintenance work. Easy online appointment scheduler, reminders, and status progress via texts. Complimentary Lyft ride and car wash. Very pleased overall every time I go in for service or step foot in this dealership! More

Worked with Dylan today and he made my trip to the dealership fun and educational! They truly care about their customers and it was such a smooth process with great communication. Thanks Tustin Mazda! dealership fun and educational! They truly care about their customers and it was such a smooth process with great communication. Thanks Tustin Mazda! More

Damian is nice and friendly taking good care of customers. The service is quick and professional. customers. The service is quick and professional. More

I always have such a positive experience at Tustin Mazda. I brought my car in for a 15,000 mile service and Josh was helpful, as always. I brought my car in for a 15,000 mile service and Josh was helpful, as always. More

This dealership is always so welcoming, the staff is friendly and the place is always clean. friendly and the place is always clean. More

I purchased a certified used vehicle from Tustin Mazda a few years back and recently had an issue with my door handle. I authored an email to the dealership’s owner John Patterson. John was responsive to my few years back and recently had an issue with my door handle. I authored an email to the dealership’s owner John Patterson. John was responsive to my issue as he had a service person contact me the very next morning stating that despite the issue being out of warranty he hey would cover the repair as it was definitely an unusual issue. When I took my vehicle for the repair I ran into John near the customer waiting area. I approached him to shake his hand and thanked him for his responsiveness personally. He thanked me for my patronage and apologized for the issue - just a good, humble guy despite being the owner of the dealership with more pressing issues I’m sure. Additionally, Damian my Service Advisor and Mike the Service Manager were top notch throughout my entire repair. Their caring nature and attentiveness for their customers makes me keep coming back. Thr dealership as a whole are highly recommend from purchase to repair of your vehicle. More

Always very helpful and stress free experience from start to finish. Elle is amazing and my go to for service. Great atmosphere! to finish. Elle is amazing and my go to for service. Great atmosphere! More

Very upfront, trustworthy, and courteous dealership. Everyone is very friendly and pleasant. Love the video of my car and recommendations with the video proof Everyone is very friendly and pleasant. Love the video of my car and recommendations with the video proof More