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Tustin Lexus - Service Center

Tustin, CA

4.8
1,033 Reviews

1,033 Reviews of Tustin Lexus - Service Center

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May 04, 2025

Excellent customer service. Professional service and good communication. Work is done on time and car comes back looking brand new. More

by mendoza2387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 04, 2025

I always like the professional, fast, and convenient service of Lexus - Tustin. Their employees are always attentive and provide updates through out your service. Steve was wonderful in getting my car s More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 06, 2025 -

Tustin Lexus responded

Hi Yvette, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2025

Great experience visiting their service department. Steve Rivera he’s so great and treat as friend. He’s knowledgeable about the situation. Will definitely return. Look for Steve Rivera and he will hel More

by Lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
May 06, 2025 -

Tustin Lexus responded

Hi Lovely, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 03, 2025

Advisor (James) was kind and welcoming, catered to my needs and answered any questions I had. More

by Julian Zuniga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 06, 2025 -

Tustin Lexus responded

Hi Julian, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

I have purchased 2 Lexus from Tustin and I am sure I will purchase my next Lexus from them. There service is beyond excellent, fast, accurate, and reasonable. More

by brownca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Olson
May 03, 2025 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2025

Tustin Lexus service is excellent and the advisor Rick is very knowledgeable. I will go again for my cay maintenance or other problems next time. More

by Mingao89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
May 04, 2025 -

Tustin Lexus responded

Hi, we are so happy to read such a great review about Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

May 02, 2025

Excellent service, as expected from a quality Lexus dealership. I had a problem that needed immediate attention, was able to get in right away and have my problem attended to accurately and professiona More

by Popo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 03, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

I have had such a great relationship with Derek for over 10 years. He is the best — always kind and provides excellent service. More

by Jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
May 03, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

My experience thus far with Lexus has been absolutely amazing, very welcoming and attentive with what’s needed.. More

by Lovepaw170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
May 03, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2025

Robert Melendez was friendly and professional keeping me updated as to when my car would be ready by following up with service and car wash. More

by Linnkay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez service consultant
May 02, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

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