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Tustin Lexus - Service Center

Tustin, CA

4.8
910 Reviews
Call Service Center (714) 544-4800

910 Reviews of Tustin Lexus - Service Center

Sort by
April 01, 2025

Dennis from service was great as always. He always gives me above and beyond service. More

by adelrosario08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis from service.
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March 30, 2025

Derek my service advisor was great, so was the foreman Jeff. Both explained the problem in details More

by Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek K and Jeff
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Apr 01, 2025 -

Tustin Lexus responded

Hello Leonard, thank you for your kind review; we are happy to pass along your comments to Derek and Jeff here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2025

Prompt and cooperative agent. The cost is more on the high side. Loaning the car was very supportive. Thank you all. More

by Bajis.dodin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 29, 2025

Great service. Really do a great job, always.They really care about their customers, always. More

by dr.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Mar 30, 2025 -

Tustin Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

My service advisor Steve was awesome along with the technician. I got feedback on issues right away and my car was finished when they said it would be. They offered a loaner as well which was neede More

by Johndcas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and my tech where an 11 out of 10.
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March 29, 2025

Excellent Service Department and Derek Kincebach is a top notch Service Advisor. Derek kept me posted on my service. Would definitely recommend this dealership More

by miztfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Mar 30, 2025 -

Tustin Lexus responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

I’ve been dealing with this dealership for 25 years and have been very happy with their service. More

by joantrivett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Mar 30, 2025 -

Tustin Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

Dealership over all good. Service writers hard upselling Major disappointment. Considering my choices of surrounding dealerships for future service appointments. More

by Hoho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek B (Service)
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Mar 30, 2025 -

Tustin Lexus responded

Hi, we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. We’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to us so we can work toward a resolution.

March 28, 2025

Very much appreciate the organized manner in which they operate. Good communication and quick response. More

by Yaffeebonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Mar 29, 2025 -

Tustin Lexus responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 28, 2025

The dealership and service department are great. Steve in service was very helpful and professional. More

by cathyhowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Mar 30, 2025 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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