Tustin Lexus

I bought my SC 430 in 2002 at this dealer, and it has been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been profession been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been professional, and everything that has been promised has been delivered. Their communication has been great also, always letting me know status of repairs and any issues that come up. I'd highly recommend them to anyone, and I'll use them again for my next purchase! More

One of worst EVER. They called me over the phone after my enquiry on an auto sales website. They promised to sale me a car at price and insisted that I visited them same day. They knew I would have to drive enquiry on an auto sales website. They promised to sale me a car at price and insisted that I visited them same day. They knew I would have to drive 1.5 hour each way and guaranteed the price. However, when I reached the location, I was told by the manager that the price was promised by the sales guy who is not authorized to promise such. They would sale the car but at $10K more than what was promised. Their behavior was rude and disrespectful, to say the least. I would suggest that nobody should bother to buy a NEW car from this dealership as they do not have good ethical standard as you would expect while buying a new car. More

The worst experience I've ever had for lexus service. I went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension or strut or something fixed so I said okay. So, I finally got a loaner car and they sent me off. This morning I get a call at 10am and they told me my car was ready. I go there at 1pm to find out that the paperwork wasn't closed and my guy just stepped out of the office, so they were trying to contact different people to figure out how to close my paperwork. I had gone to Sprouts right before, so I had all my groceries with me too... so I was NOT happy to have to wait for an extra 20 minutes while my milk and fruits just sat there... Then finally I pay my over $1000 for everything and they tell me "okay your car will be pulled up." I get out there and I wait there for another 5 minutes before someone asks me "oh have you been helped?" and I say "Uh they told me my car is supposed to be pulled up right now..." The guy takes my receipt and 5 minutes later I finally get my car. In the meantime, I'm listening to another lady complaining to somebody on the phone about how she had come back to get her car, so dropped off her loaner car... but then they found out her car still needed work or something. But during that time, the loaner car she just had was just given to somebody else who was just driving off with it. So, she had to get another loaner car (probably the one that I just dropped off.) She was MAD. Well, then I asked to talk to the manager and I made my complaints, but who knows if it'll change anything. All I know is that I'm never going back there again. The quality of service was horrible, especially for how much I had to pay. More

Absolutely horrible experience. They did not only overcharge me but also tried to lie about the rendered service. Service managers there are way too incompetent and unfriendly. I was amazed by how ar overcharge me but also tried to lie about the rendered service. Service managers there are way too incompetent and unfriendly. I was amazed by how arrogant they were in dealing with their customers. I guess they were more interested in their own bottom line than taking care of customers. More

Worst ever experience with a Lexus dealership. The most confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I drove away after a comparatively short negotiation process realizing I hadn't even been offered so much as a glass of water. Don't bother. You can get a better deal elsewhere. (I did.) More

Worst ever experience with a Lexus dealership. The most confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I drove away after a comparatively short negotiation process realizing I hadn't even been offered so much as a glass of water. Don't bother. You can get a better deal elsewhere. (I did.) More

I tried to have my IS 250 service for a recall and when I brought it in the first time and left car I got a call 15 minutes later to pick it up that the part was not in stock and it would take 3 weeks for it brought it in the first time and left car I got a call 15 minutes later to pick it up that the part was not in stock and it would take 3 weeks for it to come in. When I asked why I was not informed when I made the appointment Raymond said only the service managers would know that the part was not in stock not the person setting up the appointment. So in other words bring it in and then we will inform you that we can't do the work. Now today I bring the car in after getting a call that the parts are in. I leave the car and was informed car would be ready in 2 hours and that Paul would call me on my cell when it was done. Well 4 hours later no call...so I call the service dept. and I am informed car is ready. The only reason I even took the car in was to have the recall completed. I did purchase the car here and the finance guy was such a creep that I will never purchase another car from this dealership, it reminds me of 20 years ago when all car dealerships were thieves. More

Went to Tustin Lexus to test drive the 2010 GX460. Jim Macedo was the salesman working the lot and approached me. The whole time he was unhelpful and unknowledgable about the vehicle. Spending 20 minutes Macedo was the salesman working the lot and approached me. The whole time he was unhelpful and unknowledgable about the vehicle. Spending 20 minutes on the Lexus website the day before made me a better expert than he was. He was unfriendly, unengaging, unhelpful and acted like he was doing a huge favor to me by "letting" me test drive the vehicle. All of his answers to my questions were short yes, no or I'm not sure responses. The test drive was SOOO awkward because Jim Macedo was so quite and creepy. Usually car salesman are chatty during the test drive pointing out features of the car or learning about what your looking for in a vehicle. This guy just sat there in silence. Then when we got back to the dealership, his whole attitude was "well, do you want it?". Very bad experience. More

I went shopping for a car this past Super Bowl Sunday. My husband and I are repeat Lexus customers and we have bought 2 cars from Tustin Lexus in the past and were pleased with our buying experience; however husband and I are repeat Lexus customers and we have bought 2 cars from Tustin Lexus in the past and were pleased with our buying experience; however this trip was a fiasco! We arrived at the dealer around 4:00 in the afternoon. Ted, whom we had spoken to the week before, greeted us. We were considering a Lexus GS Sedan, but decided we wanted to test drive a Lexus IS 250. We were looking for it in red with navigation. Ted told us he did not have one on the lot and therefore could not take the deal any further. This offended us, as we wanted to test drive one. My husband insisted he show us one in another color. We did test drive silver IS 250 and liked the vehicle a lot, but we still wanted a red one. He checked his computer and found one in stock, but it was stored at their storage facility. He said he would have it brought over and in the meantime we worked a deal. My husband was not satisfied with the numbers Ted brought us. We countered his offer and 5 minutes later he returned and told us "they wanted to think about our offer." We left upset but returned 10 minutes later after I convinced my husband that their offer was reasonable. Ted was ecstatic, sat us down in his office and left us there for a few minutes. When he returned, he said he had made a mistake, and the previous offer was no good. They raised the price a $1,000 and lowered our trade-in value. When my husband complained, he scolded him for not jumping at the first deal when he had the opportunity. We countered again, and came to a deal we could all agree on. The only problem was the car could not be brought in today because the storage lot was closed. He wanted us to sign the papers without ever seeing the car, and my husband said NO WAY! We told them we would come back and sign the papers the next day after we got off work. Ted was not happy, but he agreed and told us the car would be waiting for us. At 4:00 in the afternoon the next day, we got a phone call from the sales manager informing us that he could not honor the deal that was made the previous day. He raised the price another $1,000, apologized and said he would honor the new price. My husband told him we would think about it. That night we went to Westminster Lexus, who matched the original deal we made with Tustin, Lexus. They were courteous and made us feel like we were royalty. We were treated in a straightforward manner there, had a very pleasant buying experience, and most importantly we got the deal we wanted without any run-around. We drove our new red IS 250 home as happy as ducks floating in a pond, and the best part of all was we had a message from Tustin Lexus when we returned home saying they had good news for us. I'm assuming they realized they pushed us a little too far and wanted to renegotiate, but it was too late for that. I will never considering buying a car from them again, and I recommend that you don't either unless you want your blood pressure to go up, and your wallet to go down. Best wishes with your car-buying experience! More

My husband and I have purchased several cars there and have always been treated very well. Everyone is in good spirits and very friendly. Although the paperwork is tedious,they really place an effort to m have always been treated very well. Everyone is in good spirits and very friendly. Although the paperwork is tedious,they really place an effort to make the experience as easy as possible. They treat you personally and go through all the important details about the car and all the features. They take time to go over any questions you have. We are more than satisfied with the service.Nick More