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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,239 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,239 reviews

November 02, 2023

My car arrived by tow as my tire was slashed and my spare tire could not be installed due to multiple cracks. Lexus took in my car immediately, jot down notes, and put me in the most beautiful 2023 RX 350 as More

by maureenyoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
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Nov 03, 2023 -

Tustin Lexus responded

We are so happy to see that Brando and our service team were able to get your vehicle back to running like new! Please do not hesitate to let us know if we can help you with anything else. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 02, 2023

Thank you Brando for your caring and attention to detail. I will see you at my next service and will definitely send others your way! More

by jeremyharris25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
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Nov 03, 2023 -

Tustin Lexus responded

It's great to see that Brando took such good care of you during your service visit! We can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 01, 2023

Wonderful service at Tustin Lexus. I have used them for years and very happy with all my service needs. More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Nov 02, 2023 -

Tustin Lexus responded

Hi Cindy, We are thrilled to see that you always receive the service that you're looking for! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 31, 2023

My Service Consultant, James Simmons, always does a great job, even when her really busy. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Nov 01, 2023 -

Tustin Lexus responded

Hi Dave, We are ecstatic to see that James constantly provides you with a positive visit! Thanks for choosing us and we look forward to seeing you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 30, 2023

My experience has been very positive so far, they have been professional and timely on the service they provided. More

by joshuadad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in Service
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Oct 30, 2023 -

Tustin Lexus responded

It's wonderful to see that you had an enjoyable experience here with us! We can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 28, 2023

Wonderful place to do business with. Employees care about you and your vehicle. Easy stress-free experience. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Tustin Lexus responded

Bill, We are thrilled that you had a smooth visit here with us! We appreciate your business and we can't wait to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 28, 2023

Great and clean dealership! Very awesome customer service! Would highly recommend! Everyone is so nice and welcoming! More

by taylorjade1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
Report | Print
Oct 30, 2023 -

Tustin Lexus responded

It's wonderful to see that you were impressed with our service! We look forward to serving you again soon and thank you for visiting Tustin Lexus! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 26, 2023

My service writer Brando was great. To care of me and was super kind and fast More

by murphyd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
Report | Print
Oct 30, 2023 -

Tustin Lexus responded

it's so nice to see that Brando provided you with a positive service visit! We hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 26, 2023

Brando was great. I didn’t have to wait for transportation and my car was finished the time Brando said. More

by nmjackson239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando
Report | Print
Oct 30, 2023 -

Tustin Lexus responded

We will be sure to let Brando know about your kind words! Thanks for this quality review and we hope to see you soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 25, 2023

Rick Samucci professionally attended to my car’s service needs. He was very thorough & patiently explained what needs to be done to my car. He was friendly & very welcoming so much so that you won’t hesitat More

by gorliberia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Iman Azimi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brando Alegre - 2 star - not so friendly/accommodating
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Oct 30, 2023 -

Tustin Lexus responded

It's great to see that Rick provided you with an amazing service visit! If you ever need anything, feel free to stop by and see us again! Thanks so much! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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