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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,239 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,239 reviews

December 15, 2023

Keith was the best! Very communicative, helpful and went above and beyond in every aspect of my purchase. More

by matgandi1012
Recommend Dealer
Yes
Employees Worked With
Keith Imoto
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Dec 18, 2023 -

Tustin Lexus responded

We are so proud of Keith and his efforts to make received the service that you deserve! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 15, 2023

Julian and Paymon were excellent in helping me acquire my car. The facility is nice and clean. Love the aesthetic. More

by nvnguyen1997
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Hernandez, Paymon Marandi
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Dec 18, 2023 -

Tustin Lexus responded

It's so nice to see that Julian and Paymon got you into a new ride! If you ever need anything, feel free to stop by and see us again! Thanks so much! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 13, 2023

The service consultant that I had was Nick Nehrir. Wasn't just up to par with me. Friendly wise I would give it a 0. The way he presents himself rubs me off the wrong way. I wish to not get assisted f More

by estherlee1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nehrir,Nick
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Dec 13, 2023 -

Tustin Lexus responded

Esther, We work hard to provide each and every guest with the 5-star service they deserve at each visit and we're disappointed that's not what you received from a member of our team. I would like to learn more about this negative experience, so I can address this appropriately, as well as make sure you are assigned another member of our service team at future visits. I hope to hear from you. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

December 11, 2023

James Simmons was great - he monitored the progress of my service request, provided feedback and recommendations as needed and completed my job well under budget. Excellent customer service! More

by Arun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Dec 13, 2023 -

Tustin Lexus responded

Arun, We are so happy that James was able to take care of all of your needs and we're proud to have him on our team. Please let us know if we can help you with anything else! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 10, 2023

James was amazing - so kind and took care of my loaner car. You are lucky to have him as an associate! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Dec 13, 2023 -

Tustin Lexus responded

Amy, It's great to see that James made sure you left a happy customer! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 05, 2023

They are one of the most organized and efficient dealer I have experienced. I would recommend them 100%. More

by Ycla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Urasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Tustin Lexus responded

We're more than happy to hear that your experience was nothing short of stellar. Can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 05, 2023

Attentive staff and good selection of cars. Service center was on time and service agent was friendly and knowledgeable. More

by lieu suss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, services rep
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Dec 06, 2023 -

Tustin Lexus responded

It's wonderful to see that you had a positive with our service team! Your business and time are much appreciated! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 02, 2023

Evan provided the best customer service ever. He made everything so convenient and seamless from the moment I first spoke with him. Thank you, Evan! More

by markb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Dec 04, 2023 -

Tustin Lexus responded

It's great to see that Evan provided you with a seamless visit here! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 01, 2023

Derek was great; quick/efficient and was able to get me set up with a loaner vehicle as needed too. More

by Carolyn
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Tustin Lexus responded

Carolyn, We are so proud of Derek and his efforts to provide you with a quick visit! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

November 29, 2023

I had the pleasure of working with Ryan and Joey to purchase my new 2024 Lexus IS 350. The process was super fast and it was absolutely the fastest deal I've ever gotten on a car. I highly recommend th More

by Jackydesiertodelmar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Joey
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Nov 30, 2023 -

Tustin Lexus responded

We are thrilled that Ryan and Joey got you into your perfect Lexus! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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