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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,239 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,239 reviews

May 15, 2024

I was appreciative of Evan for arranging for a loaner while my LS was being serviced. More

by roblobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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May 17, 2024 -

Tustin Lexus responded

We're delighted to learn about your positive experience and the helpful assistance provided by Evan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 14, 2024

Transaction was smooth. A little disappointed that I had to come back for the extra key since they didn’t check before driving off and declined to fill my tank. More

by Bee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick and Randy
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May 22, 2024 -

Tustin Lexus responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Ray Wood General Manager Bob Howard Acura (405)753-8751 wwood@BobHowardAuto.com

May 14, 2024

Nick was an excellent service advisor and I do appreciate the dealership being remodeled a few years back More

by aaschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
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May 17, 2024 -

Tustin Lexus responded

We're delighted to learn about your positive experience and the excellent assistance provided by Nick! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 10, 2024

I had the best car buying experience I have ever had. My salesman was Jacbo Freeman. Mr.Freeman took the time to listen to my budget, my payment and what I was looking for. Mr. Freeman went out of his More

by Luistejeda101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Freeman
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May 15, 2024 -

Tustin Lexus responded

Jacob, our sales representative at Tustin Lexus, is dedicated to providing exceptional service to our customers. We're delighted to hear that he listened attentively to your needs, located a suitable vehicle within your budget, and ensured a smooth and satisfying car-buying experience for you. Enjoy your new vehicle!

May 06, 2024

Amazing service, great pricing and they detailed my car! Thank you for a great experience! More

by kit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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May 08, 2024 -

Tustin Lexus responded

We're delighted to learn that your experience was amazing! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

I had the best, fastest service ever! !! Great job Kaylee, such a nice person!!! To Tamer for being awesome!!! And F & .I for fast service!!! More

by Elizabeth.vega1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaylee & Tamer
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May 03, 2024 -

Tustin Lexus responded

It's fantastic to hear that you had such a great and speedy experience with us! Kaylee, Tamer, and the F&I team are all dedicated to providing excellent service, and we're thrilled that they made your visit enjoyable. Safe travels!

May 01, 2024

The staff are all very courteous, friendly and helpful. It was probably one of the best experiences I’ve had at a car dealership. More

by Dan
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymon, Alan
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May 04, 2024 -

Tustin Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

April 30, 2024

Jonathon made buying a car so easy! ! There was no pressure at all and he even put a beautiful red bow on it👍❤️ More

by brendasuew07
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathon
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May 02, 2024 -

Tustin Lexus responded

Congratulations on your new vehicle! We are thrilled that Jonathon provided you with an easy sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

April 30, 2024

We had an excellent experience and appreciated the professionalism of Rex, and the entire team at Tustin Lexus. We highly recommend giving Rex a call when you are shopping for your next car. More

by Mstein20
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rex Urasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Tustin Lexus responded

That's wonderful to hear! Rex and the team at Tustin Lexus must have done a great job to earn such high praise from you. Thank you for recommending Rex to others, and we're glad you had an excellent experience with us.

April 30, 2024

The price discussion is short and quick. The customer service is good. I do not need to spend to much time on paperwork’s. More

by NRE buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamer
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May 03, 2024 -

Tustin Lexus responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

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