Tustin Lexus

Old Tires on New Car - CT200H Never ever buy Lexus or service your car from this dealership ..I bought a CPO 2012 Lexus CT200H from this location in 2014 year end. But the tires in Never ever buy Lexus or service your car from this dealership ..I bought a CPO 2012 Lexus CT200H from this location in 2014 year end. But the tires installed on this car were 2010 tires , I came to know about this fact after 2 years because as one of my tire on driver side got hit by nail and after checking with costco I found that I had old tires on the car. WHAT A RIP OFF :( from this Dealership. The car was bought at 21000 miles. The foreman at this dealership told that your car was manufactured in 2011 and hence the tires are just 10 months old which is fine as per him , but I cannot accept this fact. The shelf life of any tire is not more than 5 years so when I bought the car in Nov 2014 the tires had already crossed 4 years and the dealership after inspecting and making it CPO at that time gave me the same old tires and within 2 years now I have to change my tires as all of them are ripped off. The tires are all tearing apart. The foreman Steve started making all excuses , you have bought your car to dealership only once for service in 2 years and you did not have car tires rotated just to let me know that I am wrong as they were trying to cover their faults, the service light was not even up on my car and the car has to be serviced for 5000 miles , which was my first service at 25000 miles. The car now has 29000 miles coming up due for second service. After a lot of back and forth between sales and service and complete frustration , the sales manager Darrick and Foreman Steve told that we cannot do anything on your car for FREE , you just need to replace the tries and it will cost you 850$ Michelin or 682$ Bridgestone. RIP OFF. No Discounts at all. Technically I have driven the car for 2 years now and have to change all my tires. I was planning for another car from this location but would NEVER EVER go to this location either for Service or for Purchasing , totally disappointed . All lies to back them up and ZERO customer service . I have to give one star because upon request, the foreman Steve changed the remote battery. So please please please any one of you who see this post DONOT PURCHASE OR SERVICE YOUR CAR from here. More

George was very helpful in my recent service for our 2013 GS This was the first time I dealt with George Chen at Tustin Lexus in our 25 year history of being a part of the Tustin Lexus family. He was very precis This was the first time I dealt with George Chen at Tustin Lexus in our 25 year history of being a part of the Tustin Lexus family. He was very precise in arranging the 35,000 mile service for my GS 350 F-Sport. I was pleased to hear that he has experience in after-market products for Lexus and plan on using that expertise. He expedited the service and was very competitive with Costco and Tire Rack for new tires for my F-Sport. The first Michelin tires were not readily available and we went with the OEM tires as replacements at a competitive price and it was all done by the COB of the same day. Well done, George! More

Excellent Personalized Service I had a fantastic experience working with Damon when purchasing my 2016 Lexus ES350 in March 2016. He did a flawless job in securing the best financin I had a fantastic experience working with Damon when purchasing my 2016 Lexus ES350 in March 2016. He did a flawless job in securing the best financing and laying out all my options. Damon and the Tustin Lexus team will come to feel like family and they go above and beyond to let you know that they are with you for the long-haul. Also, huge thank you to Norm Gerstein, Bradley Grebel, and Michael D'Amato! More

Mr. Alex Kim is the one! I've purchased over 6 vehicles from Mr. Kim for the past two decades. All the way from Toyota Camry to Acura TL to several Lexus models ( RX, GX x 2 a I've purchased over 6 vehicles from Mr. Kim for the past two decades. All the way from Toyota Camry to Acura TL to several Lexus models ( RX, GX x 2 and LS), I have the utmost trust for Mr Kim to handle all my car purchases. I have also recommended Mr. Kim to several of my friends/ business partners, and they are all satisfied with his dedication, integrity and hard work. There are no games - as the prices are always at their lowest. Financing is also a breeze ... I will continue to purchase through Mr. Kim More

Great service From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel I got the best deal and provide me excellent service. Highly recommend!!! More

Painless Process Damon Motley assisted me with purchasing my 2016 RX350 and the process was so painless and smooth! Damon tagged the car I wanted before it was assemb Damon Motley assisted me with purchasing my 2016 RX350 and the process was so painless and smooth! Damon tagged the car I wanted before it was assembled, followed up frequently with it's progress and kept me in the loop on when to anticipate delivery. Damon was great with his follow through, very personable and a delight to work with! He also spent the right amount of time going over all the cars high tech features and although I've only owned my car one day.. I love it! Thank you Mike D'Amato of Tustin Lexus, Mike Morgan in Finance and Damon for a super smooth process with the purchase of my new car! More

Outstanding service! Rick, at Tustin Lexus, assisted me with my 35,000 mile checkup. I received excellent service, because of Rick; I will bring my car in for a 40,000 mil Rick, at Tustin Lexus, assisted me with my 35,000 mile checkup. I received excellent service, because of Rick; I will bring my car in for a 40,000 mile service in the near future. Thanks, Lori Barrett More