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Tustin Lexus

Tustin, CA

4.8
1,239 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,239 reviews

April 12, 2017

Car Purchase Peter Chan was great. He is the consummate professional and extremely helpful. His knowledge of the business and demeanor are qualities we look for wh More

by jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Chan
March 28, 2017

Really poor experience with lexus of tustin/Newport Beach We were planning on buying a newer used Lexus....we were cash buyers. We choose a vehicle..it was at the Newport location...our agent drove it up to More

by One lexus lover
Recommend Dealer
No
Employees Worked With
Would rather not say...think the integrity comes from the top down!
March 07, 2017

Very Professional service from George Chen I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me g More

by Pragueboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chen
Mar 10, 2017 -

Tustin Lexus responded

Thank you for the great review! We are pleased to hear that you received excellent service from George and the rest of our Tustin Lexus staff! We hope you are still enjoying your vehicle and welcome any questions or concerns you may have! Thank you again and we look forward to doing business with you in the future!

December 13, 2016

Good Service Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with. More

by Norseman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2016 -

Tustin Lexus responded

Thanks for taking the time to share your comments about working with Iman! He is a great asset to our team and he will be happy to hear your compliments. We look forward to your next visit and hope you have a great day!

November 06, 2016

Helpful & prompt! Rex Urasaki is extremely friendly and he makes customer comfortable working with him. He provided prompt customer service and also would provide answe More

by Johnny7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Urasaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2016 -

Tustin Lexus responded

We appreciate your recommendation of our wonderful employee, Rex! He will be pleased to hear that he was helpful in your car buying experience. Thanks again for choosing Tustin Lexus and we hope to work with you again for any future car or service needs! Enjoy your new Lexus!

August 25, 2016

Old Tires on New Car - CT200H Never ever buy Lexus or service your car from this dealership ..I bought a CPO 2012 Lexus CT200H from this location in 2014 year end. But the tires in More

by dbellara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrick Usiadek, Steve Brunsworth
Aug 26, 2016 -

Tustin Lexus responded

Thank you for sharing you feedback with us. At Tustin Lexus, we always strive to work with our customers to ensure they are getting the best vehicle for their money and that they are taken care of in the long run. We apologize that you feel you were treated unfairly and we would like to work with you to resolve this issue to both parties satisfaction. Please contact Youssef Al-Moussawi at (714) 544-4800 at your earliest convenience.

August 18, 2016

George was very helpful in my recent service for our 2013 GS This was the first time I dealt with George Chen at Tustin Lexus in our 25 year history of being a part of the Tustin Lexus family. He was very precis More

by Capnray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chen
Aug 18, 2016 -

Tustin Lexus responded

We are so happy to hear that George helped in giving you a good experience with us! We appreciate your continued support of our dealership and are proud to be entrusted with your service. We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for choosing Tustin Lexus!

August 02, 2016

Excellent Personalized Service I had a fantastic experience working with Damon when purchasing my 2016 Lexus ES350 in March 2016. He did a flawless job in securing the best financin More

by Mia_London
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Gerstein, Michael D'Amato, Bradley Grebel, Damon Motley
Aug 02, 2016 -

Tustin Lexus responded

Thank you so much for all the positive feedback on your recent visit to Tustin Lexus! We are happy to hear that there were so many team members who were able to help make the car buying process smooth and flawless. Please let us know if there is anything else that we can do for you and enjoy your new 2016 Lexus ES350!

July 06, 2016

Mr. Alex Kim is the one! I've purchased over 6 vehicles from Mr. Kim for the past two decades. All the way from Toyota Camry to Acura TL to several Lexus models ( RX, GX x 2 a More

by Jason Pang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2016 -

Tustin Lexus responded

Thank you so much for your kind words about Alex, Jason! We will pass on your compliments as he is a key asset to our team. We appreciate your continued support and hope to continue working with you in the future. Let us know if there is anything else we can do for you!

March 03, 2016

Great service From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vance Remmey
Mar 03, 2016 -

Tustin Lexus responded

Hi Sherry, Thank you for writing this fantastic review! It's wonderful to hear that Vance and Derek provided you with an outstanding experience and went the extra mile to make sure you got into the vehicle you deserve. Congrats on your new vehicle and should you ever have any questions, please don't hesitate to ask! Thank you! Regards, Youssef Al-Moussawi Internet Director 714.368.3294 youssef@tustinlexus.com

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