Tustin Lexus

Excellent service experience thanks to my service Consultant Excellent service! I always get my vehicle serviced at Tustin Lexus because of my service advisor , I drive from far away because I like the treatment Excellent service! I always get my vehicle serviced at Tustin Lexus because of my service advisor , I drive from far away because I like the treatment that I get from my service advisor, I definitely recommend you to see Iman for your service needs at Tustin Lexus . More

George Chan helped our family George was sincere and compassionate concerning our family’s budget for repairs of our vehicle. He was thorough with having the techs complete the tun George was sincere and compassionate concerning our family’s budget for repairs of our vehicle. He was thorough with having the techs complete the tune-up and asses the strange leak from our car in order to find the source. He was prompt with updating me on my vehicle and honest with the proposed repairs. I hope Lexus knows what a gem George is to their company. We will be coming back to Tustin Lexus because of George and his exceptional customer service (we formerly used Riverside Lexus). Thank you again George. Warmly, Sharon Garvey More

Look No Further! You couldn't ask for better service or a more attentive and sincere staff. From sales to maintenance they are the best. This is my 4th 350 GS F-Spor You couldn't ask for better service or a more attentive and sincere staff. From sales to maintenance they are the best. This is my 4th 350 GS F-Sport purchased from Josephine Lio and Tustin Lexus. Josephine never dropped the ball. From beginning to end she always listened to what my interests and needs were, always doing her best to make things happen. If you would like to skip all the nonsense usually associated with an auto purchase try giving Jo a call...you won't regret the experience. Bob Bendat More

EXTREMELY DISAPPOINTING & FRUSTRATING EXPERIENCE Having been a loyal customer of this dealership for over 10 years, I know what a 5-Star experience should feel like here. I have leased FOUR vehicles Having been a loyal customer of this dealership for over 10 years, I know what a 5-Star experience should feel like here. I have leased FOUR vehicles here. During my most recent experience, they fell short of ALL of my expectations. My last encounter in August 2016 was the worst by far. UNPROFESSIONAL SALES - One of the sales people was too lazy to check the stock on the rooftop for a specific model I was looking for and asked me to come back the next day. - One of the sales people tried to undercut the first person that I was working with and who had done most of the leg work; I had two sales people calling me from the same dealership at the same time. - I overheard one of the Sales Managers speaking to my sales person in a very rude and condescending manner when she was trying to speak to him about a new deal for me. DISORGANIZED FINANCE TEAM - Lexus Financial contacted me to tell me that the dealership had not submitted the necessary odometer disclosure statement nearly 3 months after I returned my old vehicle. - They failed to submit the necessary paperwork to the DMV to transfer my old vehicle back to them. I learned of this 10 months after signing my new lease and only because I received a parking violation in my name for the old vehicle that I turned back in to them. I will say that the Internet Sales Director, who apparently is no longer working here, did contact me promptly after my first complaint and worked out a great deal for me. However, after I took my new vehicle home and received notification from Lexus Financial regarding items that had not been taken care of at the dealership, I attempted to contact the General Manager and I didn't hear a single word back in response. I was willing to just forget about everything and sweep it under the rug, leaving the headache behind me because I really do love my car but 10 months later, I am attempting to contact them again to try to resolve the fact that they never transferred ownership with the DMV and that someone is driving around in a vehicle that is not under my ownership but that is still registered under my name racking up a $275 parking violation. WTH?!? More

Always fantastic service ! Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done when needed. More

Service Excellence Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done. More