Tustin Lexus

Service experience. Our Service appointment required additional work and Nick helped us through the process which included a courtesy car. We were pleased with the compl Our Service appointment required additional work and Nick helped us through the process which included a courtesy car. We were pleased with the complete experience. More

Rick Massucci-the best srrvice advisor Rick Massucci is the absolute single reason I come to Tustin Lexus, and have for the past 22 years over 2 Lexus models I have owned, Rick makes the e Rick Massucci is the absolute single reason I come to Tustin Lexus, and have for the past 22 years over 2 Lexus models I have owned, Rick makes the experience the best it could possibly be, and I always single out the days Rick is working to schedule my appts. Hats off to Rick!! Greg Glisman More

Best salesman ever! I am so happy with the professional, no-pressure service I received from KEITH IMOTO at Tustin Lexus. We visited a week ago, test driving cars with Ke I am so happy with the professional, no-pressure service I received from KEITH IMOTO at Tustin Lexus. We visited a week ago, test driving cars with Keith. Even though he had my cell phone number, he acted with integrity and honored my request to not call me with sales hype trying to get my business. After spending a week doing my research online, I was ready to give Keith my business today. He spent hours with my husband and me on a busy, end-if-the-month weekend going through all the options to get us the best car to match our needs. We got a more-than-amazing deal ( below the Edmunds fair market price for this area). The deal might have fallen through, but Keith persevered and negotiated a reasonable price for us. After the sale Keith spent a long time with us, going over all the features of the car, linking up my iPhone, etc. so that I felt confident using all the technology features when I drove off the lot. Previously, I had been intimidated with the technology on my hubby’s Lexus ES 350 (bought at a different, less customer-service oriented Orange County dealership) and have only driven his car a handful of times as a result. But, with Keith’s patient explanations and demonstrations, I had a delightful 16 mile drive home using the “home” destination routing feature, calling two friends with numbers stored in my iPhone, and enjoying the heads up map of my destination as well as my speed set on cruise control, the posted speed limit, and a compass—all easily in view in color at the bottom of my windshield! Thank you, Keith, for exceptional service!—C Derby More

perfect Nice people, quick and easy, much better than some other dealers. This was one of the best car shopping transactions that i have had in many years. Nice people, quick and easy, much better than some other dealers. This was one of the best car shopping transactions that i have had in many years. More

AWESOME SERVICE!! Tustin Lexus Service Team goes above and beyond during and after service by providing excellent accommodations and understands customer needs. Friend Tustin Lexus Service Team goes above and beyond during and after service by providing excellent accommodations and understands customer needs. Friendly and timely service as well. Truly appreciated!!! More

Salesman very helpful Overall, it was a positive experience at this dealership. Peter was helpful explaining the technical aspects of the car. His follow up was well done. Overall, it was a positive experience at this dealership. Peter was helpful explaining the technical aspects of the car. His follow up was well done. More

AWESOME CAR DEALERSHIP!!!!!! RECENTLY PURCHASED A 2019 ES-350 FROM THE TUSTIN LEXUS I FELT VERY COMFORTABLE WITH ALEX KIM. HE GOT US S GREAT DEAL WITH VIRTUALLY NO HAGGLING BACK RECENTLY PURCHASED A 2019 ES-350 FROM THE TUSTIN LEXUS I FELT VERY COMFORTABLE WITH ALEX KIM. HE GOT US S GREAT DEAL WITH VIRTUALLY NO HAGGLING BACK AND FORTH. WE HIGHLY RECOMMEND THIS DEALERSHIP. More

Excellent service at Tustin Lexus From the time I make an appointment for service, I know that everything will be handled promptly and with courtesy. I have been dealing with the same From the time I make an appointment for service, I know that everything will be handled promptly and with courtesy. I have been dealing with the same Service Agent for over 8 years, Iman Azimi, and find that he is very knowledgeable and provides whatever assistance I need. More

These guys will take care of you. If you need your car service or are in need of parts give them a call. The 5 years that I've been coming here I've never had a problem. They always ta If you need your car service or are in need of parts give them a call. The 5 years that I've been coming here I've never had a problem. They always take care of me. Thanks again Rick and Jeremy!! ~ L ~ More