Tustin Lexus

Perfect From beginning to end every step was easy and Quick. They have a wide selection and were able to find exactly what I wanted. I walked in with no appoi From beginning to end every step was easy and Quick. They have a wide selection and were able to find exactly what I wanted. I walked in with no appointment and was helped right away. More

Nice service. I like how Lexus come up to you right away to assist you. We went to Toyota before the Lexus dealer and no one approached us! Richard Kim was very he I like how Lexus come up to you right away to assist you. We went to Toyota before the Lexus dealer and no one approached us! Richard Kim was very helpful, knowledgable about the cars and explained things. Was going to buy a new car and ended up buying a loaner car. I have a bad back and I like the 2019 NX for the comfortable seats!!!! More

Not a pleasant waiting experience. I serviced my car today, 1 hr plus wait for an oil change, with an appointment. $135. Waiting area is very noisy, radio on, 2 TVs on, salespeople t I serviced my car today, 1 hr plus wait for an oil change, with an appointment. $135. Waiting area is very noisy, radio on, 2 TVs on, salespeople talking and making very loud calls on speakerphone. Bring some headphones is you come here!! More

Service Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, More

Fast and Efficient Service but still not happy with sound. Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. Th Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. The base sound system is very mediocre. It says 10 speakers but you can't hear 5 of them. Evan did show me that the rear speakers were "working" but barely any sound came out of them. He acknowledged this and said the Mark Levinson sound system amplifiers is what is needed and it was a $2000 upgrade. I've read about this issue online and I made the common mistake of thinking a luxury brand like Lexus would not short change it's customers with an inferior base sound system just to get the additional money on an upgrade. More

Great customer service. Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall, Id recommend this dealership. More

SteveT They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to have a bad experience. We have purchased cars there too. Again very good straightforward experience. Chrysler could learn a thing or two! More

New Car Purchase While waiting for our Lexus to be serviced, we walked through their lot and found a car we liked with all the features and color combination we like While waiting for our Lexus to be serviced, we walked through their lot and found a car we liked with all the features and color combination we liked. Andy lets us test drive it and after some discussion provided an acceptable offer. David in Finance was low pressure and a pleasure to work with. The buying experience was better than some past experiences and the RX350 is fun to drive. More

oliver The RX450h is a very good car, Tim explained it very clearly, the inventory is very rich, I bought the color and configuration I like. The RX450h is a very good car, Tim explained it very clearly, the inventory is very rich, I bought the color and configuration I like. More

The service was done on time for the price That I was quoted. I was surprised to learn that the service included filling my car with gas quoted. I was surprised to learn that the service included filling my car with gas More