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Tuscaloosa Toyota

Tuscaloosa, AL

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58 Reviews

3325 Skyland Blvd E

Tuscaloosa, AL

35405

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Showing 58 reviews

January 30, 2024

I was looking for a 2024 white 4Runner. I found one at Tuscaloosa Toyota. I filled out form and immediately was contacted by David DeSantis, General Manager. He put me in contact with Micha More

by Deborah
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Baltins , Scott Peeples
July 27, 2023

Great experience working with Taylor Phaturos and Shawn Simpson. They did what they said they were going to do and I felt taken care of. It was easy to tell they took their jobs of customer service serio More

by Redfish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Peeples
April 13, 2023

Marcello, Shawn, Teresa and Joe were friendly and easy to work with. They knew their product and made the paperwork simple and efficient. Thanks! More

by Patep_us
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcello, Shawn, Teresa and Joe
January 27, 2023

Very poor service, carvana said my truck was worth almost 10,000 more than what they offered and they wouldn’t budge, they never really tried helping me find a vehicle, plus the gentleman who test drove my t More

by Koltonjohnson01
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Fred Baker
May 13, 2022

Our Toyota Highlander stopped working while traveling through Tuscaloosa. We found the service department to be extremely friendly and helpful. They jumped right in to try to fix our car since we were More

by llap17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Watkins was the customer tech. Very concerned to get our car fixed. All the other persons we had contact with in the service dept were kind, polite, and friendly, Scott Peeples
October 28, 2021

Terrible customer service. Do NOT shop here. Took my vehicle in to see what the trade in value was, the salesman drove and I rode around the block with him to test drive the vehicle and then they took m More

by camocrypto
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Simpson
October 04, 2021

Go to Birmingham. Anywhere in Tuscaloosa refuses to do any kind of good deal. They have a set price and numbers and do not try to work any kind of numbers at all no matter how good your credit is. Everyth More

by jordanshaw643
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales staff
July 23, 2021

I gave five stars to my service agent, Jeremy Beck. He was excellent. He patiently explained what needed to be done and when I received my car back it drove like a dream. I will request him from now on! More

by rjdlawr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Beck
Jul 23, 2021 -

rjdlawr responded

Jeremy Beck is an excellent service representative and an asset to your company!

June 09, 2021

The sales experience was excellent.Service after the sale is horrible.Took my car for maintenance service 730 in the morning told me would be several hours waiting time I would need to make an appt to get i More

by jackson.jerry1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Peeples
February 17, 2021

I have had the worst service experience from Tuscaloosa service department ever! To the point that I’ve had my son to purchase a Nissan. I’m at the the point of trading my 2018 RAV4 in on a Honda. Because More

by Lisalprewitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Peeples
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