Tuscaloosa Chrysler Dodge Jeep Ram

We had an appointment for a recall at 9 am on a Friday. We dropped it off on Thursday evening so it would be there first thing Friday. We were told it would take 2 hours and someone would call when it was We dropped it off on Thursday evening so it would be there first thing Friday. We were told it would take 2 hours and someone would call when it was done. No one ever called. We called multiple times, left voicemails, no one returned calls. I spoke with lady in service department finally at 2:30 Friday. She said my car was up next and she would call back in 45 minutes with an update. She did not call me back. I called back at 5:30 pm since they close at 6. Service was gone for the day according to the sales department. Called Saturday morning and was told the car had not been looked at yet. Why? At this point they have had the car for 2 days and haven’t looked at it or called at all? Customer service is severely lacking. Someone needs to communicate they are behind and haven’t gotten to it yet. Not sure the point of an appointment either. I was told they close at noon on Saturday so if I hadn’t called they would have closed on Saturday and kept the car for the whole weekend? Unacceptable. We will pick up the car and will take it to another dealership to have the recall fixed and won’t be back to this awful dealership. More

Slow service and they don't seem to care Last two times I was in for service (oil change and then fuel filter change), it took considerably longer than they estimated (by at least an hour). Last two times I was in for service (oil change and then fuel filter change), it took considerably longer than they estimated (by at least an hour). But no explanation and no apology. They don't seem to keep track of customers, and how long they have been there. Don't seem to care. Apparently our time isn't important to them. More

Great!! Sales Rep Great price I went to buy my mother a car, I meet with Chris McMillan and have to say no doubt the nicest guy in the car business very knowledgeable and and respe I went to buy my mother a car, I meet with Chris McMillan and have to say no doubt the nicest guy in the car business very knowledgeable and and respectful willing to help would recommend to anyone looking for a car . More

5 Stars for Christopher. No one in town wanted to help me but Christopher!! I had been to the dealership before and they couldn't get me approved. I was treated so well when I No one in town wanted to help me but Christopher!! I had been to the dealership before and they couldn't get me approved. I was treated so well when I came before I wanted to give him another chance. He deserved it. Christopher went above and beyond to help me and make me happy with my new Tundra. If you want to deal with a true professional and an honest man, ask for The nicest guy in the car sales business. He is all of that and some... Thanks again Chris. -John D. More

A week to even look at my vehicle that is under warranty Transmission begin acting up last night and we had it towed to their dealership because it is still under warranty. I am told they cannot even look at Transmission begin acting up last night and we had it towed to their dealership because it is still under warranty. I am told they cannot even look at it to "diagnose" until next week. No rental vehicle is provided until the diagnoses is made. More

Car purchase This was my first experience in purchasing a vehicle from Locklear. Derrick was our initial contact. I could not have been treated nicer, with a pr This was my first experience in purchasing a vehicle from Locklear. Derrick was our initial contact. I could not have been treated nicer, with a professional demeanor that he gave us. He and Christopher were very helpful, and friendly. If I purchase again you will be at the top of my list.... Thanks Irvin Fields More

Don't buy here! We negotiated for over two hours and they came and told us the car was sold. After going back and forth. Then they acted shocked that we were angry. We negotiated for over two hours and they came and told us the car was sold. After going back and forth. Then they acted shocked that we were angry. Don't go here. More

Great Salesman and Service I went to the dealership only to look around at my options and after I talked to Mr.Ellis and he showed me my options, I came back the same day and en I went to the dealership only to look around at my options and after I talked to Mr.Ellis and he showed me my options, I came back the same day and ended up buying my new car! Brandon helped me find a perfect car for me that was affordable and reliable! He was very straightforward and really cared about what I wanted in a car. He gave me great advice and pointers which I appreciate! More

Excellent Brandon was absolutely amazing! He was so friendly and professional; His knowledge of the job is mind-blowing. He completely went above and beyond to Brandon was absolutely amazing! He was so friendly and professional; His knowledge of the job is mind-blowing. He completely went above and beyond to make sure my husband and I were satisfied. I will definitely do business with Locklear again. More

Excellent Service! Christopher has been working with my parents for a month to find me the perfect car. We finally found the right one at the right price today and I'm t Christopher has been working with my parents for a month to find me the perfect car. We finally found the right one at the right price today and I'm thrilled! Christopher was super friendly and very upbeat. He made an effort to know I was his top priority. More