My experience has been deeply disappointing. The company still owes me a refund for sales tax that was collected but not properly remitted. Because the vehicle was purchased out of state, they were responsible for sending the sales tax payment directly to my DMV. Due to their failure to do so, I ended up paying the sales tax twice. Despite assurances that someone would contact me to resolve this issue, I have yet to receive any communication. Additionally, it has been extremely difficult to reach anyone for assistance. While the exterior of the vehicle was generally acceptable, the interior was in poor condition and did not meet reasonable standards. To make matters worse, less than two miles into my six-hour drive home, I discovered a flat tire. Although the company eventually provided assistance, it took over an hour to get me back on the road. They did not offer to replace the tire or provide any form of compensation for the inconvenience. Overall, this was a frustrating and unacceptable experience.

I brought my 2022 Ram 3500 Laramie in for a vibration while driving, suspected a bad tire. They checked all 6 tires and rebalanced them and said they were all good and to drive. I got on the highway and the vibration was still there so I called the service writer. He told me there technician was gone for the day because they had no work, at 3:45 in the afternoon, and there was nothing he could do to help me. So I had a wrecker haul it to another Ram dealer in my home town and had them look at it. They notified me that I had 2 bad tires. If Tuscaloosa Ram technicians cannot tell that a tire is bad I would hate to bring my vehicle there for a major issue.

James made the process stress free and went above and beyond to make sure I was set to leave in my new truck!

My experience was top of the line. Mario went far and beyond, helping and assuring I get the Jeep I desired. He was very patient and answered all questions , he was calm cool and confident . This guy I would definitely recommend ! Thank you Mario and management at Tuscaloosa Chrysler Dodge Jeep Ram!!! Syndor Foster

My experience was top of the line! I had a chance to speak with all the advisors that day but I was working with Montana who took wonderful care of me and kept me updated throughout my entire time sitting in the lobby!

Nice customer front desk customer service 😊, was very helpful with helping me purchase my rain guards for my new Kia I purchase from them 😊Thanks