Tuscaloosa Chrysler Dodge Jeep Ram

I brought my 2022 Ram 3500 Laramie in for a vibration while driving, suspected a bad tire. They checked all 6 tires and rebalanced them and said they were all good and to drive. I got on the highway and while driving, suspected a bad tire. They checked all 6 tires and rebalanced them and said they were all good and to drive. I got on the highway and the vibration was still there so I called the service writer. He told me there technician was gone for the day because they had no work, at 3:45 in the afternoon, and there was nothing he could do to help me. So I had a wrecker haul it to another Ram dealer in my home town and had them look at it. They notified me that I had 2 bad tires. If Tuscaloosa Ram technicians cannot tell that a tire is bad I would hate to bring my vehicle there for a major issue. More

James made the process stress free and went above and beyond to make sure I was set to leave in my new truck! beyond to make sure I was set to leave in my new truck! More

My experience was top of the line. Mario went far and beyond, helping and assuring I get the Jeep I desired. He was very patient and answered all questions , he was calm cool and confi Mario went far and beyond, helping and assuring I get the Jeep I desired. He was very patient and answered all questions , he was calm cool and confident . This guy I would definitely recommend ! Thank you Mario and management at Tuscaloosa Chrysler Dodge Jeep Ram!!! Syndor Foster More

My experience was top of the line! I had a chance to speak with all the advisors that day but I was working with Montana who took wonderful care of me and kept me updated throughout my I had a chance to speak with all the advisors that day but I was working with Montana who took wonderful care of me and kept me updated throughout my entire time sitting in the lobby! More

Nice customer front desk customer service 😊, was very helpful with helping me purchase my rain guards for my new Kia I purchase from them 😊Thanks helpful with helping me purchase my rain guards for my new Kia I purchase from them 😊Thanks More

David Richardson took great care of us. Very courteous and professional. He got us in the same vehicle as another dealer that was two years newer and had less mileage. Very courteous and professional. He got us in the same vehicle as another dealer that was two years newer and had less mileage. More

I just bought a nice truck from Francois, and the experience was great! He was patient and knowledgeable about all the questions we threw at him. He even added in some nice heavy duty floor mats for experience was great! He was patient and knowledgeable about all the questions we threw at him. He even added in some nice heavy duty floor mats for me. More

I had have the worst experience ever dealing with this dealer. First I was financed with a high interest rate and was confused on why with a credit scorw of 700. Then they didnt give me all of my paperwo dealer. First I was financed with a high interest rate and was confused on why with a credit scorw of 700. Then they didnt give me all of my paperwork and I had to continue for 2 straight weeks calling to asked for documents I should have gotten during the sale. After refinancing with another bank with a way better interest rate myself, needed more documents I should have gotten. They kept sending me to voicemail with no call backs. I asked to speak to a sales manager and my sales rep and kept going to voicemail. Then find out that my GAP coverage was still active after I told finance I purchase with my new bank and now can't get anyone to return my call or even speak with me. Think twice before going to this dealership and purchasing anything from there. Looks like I am going to have to drive an hour from home to have my issue resolve in which I shouldn't have to do. More

Had a very hospitable and easy experience, Francois keys was my salesman and even picked me up an hour from my house to take me to the dealership for the purchase! was my salesman and even picked me up an hour from my house to take me to the dealership for the purchase! More

We had an appointment for a recall at 9 am on a Friday. We dropped it off on Thursday evening so it would be there first thing Friday. We were told it would take 2 hours and someone would call when it was We dropped it off on Thursday evening so it would be there first thing Friday. We were told it would take 2 hours and someone would call when it was done. No one ever called. We called multiple times, left voicemails, no one returned calls. I spoke with lady in service department finally at 2:30 Friday. She said my car was up next and she would call back in 45 minutes with an update. She did not call me back. I called back at 5:30 pm since they close at 6. Service was gone for the day according to the sales department. Called Saturday morning and was told the car had not been looked at yet. Why? At this point they have had the car for 2 days and haven’t looked at it or called at all? Customer service is severely lacking. Someone needs to communicate they are behind and haven’t gotten to it yet. Not sure the point of an appointment either. I was told they close at noon on Saturday so if I hadn’t called they would have closed on Saturday and kept the car for the whole weekend? Unacceptable. We will pick up the car and will take it to another dealership to have the recall fixed and won’t be back to this awful dealership. More