Turnersville Kia
Sicklerville, NJ
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I loved working with Mike S. and would send anyone I know to him!!! he started working on my deal while i was out of the country, and promised me it would be something that I would be happy with,and he did j to him!!! he started working on my deal while i was out of the country, and promised me it would be something that I would be happy with,and he did just that!!! he was very helpful and very educated about the inventory. I will work with him again in the future. In fact while we were waiting on my dream car to be ready, my sister found something she fell in love with too!!! The entire staff was very friendly and the manager Nicole was also very helpful!!! More
We were looking to buy a new car and decided to look at the Kia. We went at a very busy time and the manager offered us water and something to eat while we waited for a salesman. He checked on us repeated the Kia. We went at a very busy time and the manager offered us water and something to eat while we waited for a salesman. He checked on us repeatedly and apologized for the wait. Bob Cline was our salesman and he was very friendly and knowledgeable. We ended up with a Kia Sorento and are very happy with it. Buying a car is not a favorite of ours but Bob make it very pleasant. We were impressed with the entire dealership. More
My wife and I visited several dealerships, including this one, while shopping for two cars. We walked the lot for a short period of time and were greeted by Rob Cline, one of the salesmen. Rob was genuinely one, while shopping for two cars. We walked the lot for a short period of time and were greeted by Rob Cline, one of the salesmen. Rob was genuinely friendly and left us to look around the lot after introducing himself. Once we looked around for a while, we engaged him again. He was very helpful, answering our questions without putting any "sales pressure" on us. The pricing on the cars was very good (new and used) and the overall experience with this dealership was very pleasant. We also spoke with the sales manager, Joe, when we went back to make our purchases. Joe is also a very nice, easy to deal with individual. Both Rob and Joe were up front and honest with me. It was actually a refreshing change from the experiences I've had at many other area dealerships. Rob road with along with us as we took several cars out for test drives. In the end, we purchased two used cars from this dealership and we are very happy. We would recommend this dealership (and Robert) to anyone looking for a car. More
Simple car purchase. After two failed promises from other dealers to sell me a car, I bought a new Soul Exclaim. The salesmen were looking for specific vehicles from given general guidelines, so that other dealers to sell me a car, I bought a new Soul Exclaim. The salesmen were looking for specific vehicles from given general guidelines, so that delayed matters. Bank check cut, in hand to find car was sold to another customer. New car located with features that were not as represented by salesman (who is no longer employed). As a result of the botched sales, dealer gave basketball tickets as apology (found out he gives them away to anyone who test drives, so nothing special there), and offered to reimburse finance charges. Didn't happen until lengthy time passed and I complained. Other items required were leather seats, sold as cloth with swap out later. After dropping off car, it was only for a measurement of factory installed seats. (They couldn't have already known the measurements of these standard items?) Dropped off a week later, to find they drove my car about 40 miles away to install, used my gas, and neither replenished gas used nor told me about it. Upon complaint, in all fairness, they replaced the gas. Also as part of their apology, the now-termed rep offered a cargo cover, a mere $60 retail. That didn't happen until I complained. It was ordered, no one called as promised. Got postcard saying it was in. Knowing service hours, I went in to pick up cover. Parts closed early. No one said anything. Talking with rep, I am now told it is about an hour-long installation. It's two bars that sit on clips. What's to install?!?!? Correspondence with names and phone numbers at the end were responded to with one long run-on sentence and the request to call them or give them my phone number. If the person read the message, they had the number. If I wanted to call to complain, I would have. It is my fault to expect this company who received a nice $26+K check from me to actually make an effort to take care of their customers. Overall, I am greatly dissatisfied with this dealer's customer service. I am afraid to have any real severe problems. If they botch such simple matters, what will they do with a bigger problem? The owners are good in their reactive approach to customer service. They fail, however, in being proactive to resolve a concern before it turns into a problem. To be fair, I gave the dealership a list of problems to resolve. As of this writing, they have still not made good on resolving the problems. Some things were resolved to their credit, but I shouldn't have to go after a service provider like this that depends on their customers' satisfactions. The first time I visited I was given a card to rate their service. After a couple of months from the purchase, I have given them ample time to resolve these simple matters, and they still fall short. I hope they can learn from this review to see how they can improve their service. Some customers just leave unhappy and don't say a word. I gave them time to respond and resolve, and they haven't yet. This review should make them realize that some customers do care about the service they receive, and should be more attuned to keeping customers satisfied if they care about their ratings. More
I give this dealership 5 stars because it was the best car buying experience we have ever had. From the moment we stepped on the lot there was no "hard sell" -- everyone was friendly and seemed to enjoy car buying experience we have ever had. From the moment we stepped on the lot there was no "hard sell" -- everyone was friendly and seemed to enjoy being there -- probably because they weren't spending their time thinking of how to get over on us. While we waited they made us comfortable with bottled water, popcorn, and other goodies -- but did not have us waiting for long. We didn't feel like we wasted our time and we walked away content feeling that we made a good purchase and got a good deal -- far from the feelings of being rushed and regret that we've felt in the past. That night we recommended the dealership to some friends and will continue to do so because it was a pleasurable car buying experience! Other dealerships could learn a lot from Turnersville Kia -- we were treated with kindness and RESPECT the entire time. Robert Cline kept us comfortable and let us take a test drive as we waited for Joe Siegle. Joe Siegle was excellent throughout the selection and car buying process. He didn't give us any "attitude" when we left the dealership to discuss and think it over without any real indication of when we might return. We ended up coming back the same day! He took the time to show us how to use all the minute details of our car. He stayed hours past the time he was supposed to get off to make sure everything was good with us. An EXCELLENT EXPERIENCE! Nicolle came over at the end to meet us and congratulate us and let us know about the Dealer Rater site (she was very nice) -- but even that was no hard sell . . . I was happy to know I could share with others somewhere they could go, look at and buy a car and leave feeling happy! More
My experience at Kia of Turnersville was wonderful. John Sireci was great to work with and very helpful with my first car purchase(Subaru Tribeca). I highly recommend this dealer and staff. Sireci was great to work with and very helpful with my first car purchase(Subaru Tribeca). I highly recommend this dealer and staff. More
I went into Turnersville Kia strictly to test drive the Sorrento, but drove away in a new Optima EX. I am in my late 40's and have had several car buying experiences in my life. Some good, but many not so Sorrento, but drove away in a new Optima EX. I am in my late 40's and have had several car buying experiences in my life. Some good, but many not so good. My experience at Turnersville Kia, and with Jim LaFlam specifically, was a genuine pleasure. Unfortunately, Jim is not listed on the employee listing here yet or I would have selected him. He was very patient with my indecisiveness and listened to what I wanted and did everything he could to get me into a vehicle that suited my needs. Jim was the first person I met walking into the dealership and his friendly demeanor put me at ease immediately. In my experience, I am usually ready for an onslaught of typical sales tactics and am on the defensive. Jim is a genuine guy and seemed to truly care about my needs ahead of the sale. I had a couple of minor snafus that occurred after sale, but the dealership handled everything professionally and with sincere concern for making things right. Each person I dealt with was very friendly, concerned with making me happy and honest: Jim LaFlam, Mark Narciso, Mike Burgo, Kevin Sampona and Nicolle Burgo. I really did not expect this kind of experience, and I cannot recommend this dealership or Jim LaFlam highly enough. This is the first truly pleasurable car buying experience I've ever had! More
After sadly realizing our 2005 Sedona was just too old to rely on anymore, I wandered into Turnersville Kia wondering if maybe mommy could swing a newer model on her part-time salery without involving dad! W rely on anymore, I wandered into Turnersville Kia wondering if maybe mommy could swing a newer model on her part-time salery without involving dad! Well, John came up to me and my daughter on the lot, I blurted out I was in a mood and could he either tell me to get over myself or show me something I might like! (who does that?) Anyway, I really only wanted another Sedona and he showed me a certified pre-owned that more than fulfilled my expectations! Less than 20 minutes later I was given a payment option, I returned later that afternoon to test drive her and the next afternoon I brought her home! The entire process, if you added it all together, took maybe an hour and a half! I have never had a more pleasant, no-pressure experience at a dealership. The entire staff was friendly, they offered pretzels and drinks for my daughter (and me), I never felt like they were pulling any fast-ones....just a FABULOUS EXPERIENCE!!! When's the last time you heard that from somebody at a dealership? I also appreciated John's honesty. I had asked why some of the pre-owned models were on the lot and there was one van in particular he knew everything about because he had originally sold it and knew it's service records and more importantly, the real reason it was on the lot! That made all the difference to me. I don't know about the rest of you but there's no tree growing in our back yard covered in money so when you invest in something like a vehicle your family is going to be riding in for some time you want to make sure you know everything about it......and thanks to John I do! Don't hesitate to use this dealer! They are NOTHING like the others.... More
We recently purchased a new car at Kia, Turnnersville. We were recommended my a family member to purchase from Turnnersville, because of there ability to process deals and customer service. Our sales per We were recommended my a family member to purchase from Turnnersville, because of there ability to process deals and customer service. Our sales person was Mr. Jim LaFlam, he listened to what we needed and was able too provide us with what we wanted. Mr. LaFlam was professional and very helpful in our decision. Kia of Turnnrsville was pleasant to walk into without feeling overwhelmed by the process of buying a car. We would recommend the Turnnsville dealer to anyone looking to buy a car. They have great customer service and the sales associate was phenomenal!!! More