Turnersville Kia

Not a good experience We called ahead and made an appointment to test drive a car. When we arrived we were turned over to a salesperson named Lance. After handing over my We called ahead and made an appointment to test drive a car. When we arrived we were turned over to a salesperson named Lance. After handing over my Driver's License Lance asked me to sign some papers for "insurance" purposes while they brought the car up for a test drive. After actually looking at the paperwork it was nothing but a privacy notice giving them permission to use our personal info in certain circumstances. I've been buying card for 35 years and never had to sign a privacy waiver to test drive a car. When I told Lance that the papers had nothing to do with insurance and we weren't going to do any test drive with them he hemmed and hawed saying it was related to insurance. When someone starts out a relationship with a lie, there's nothing to do but walk out. Additionally, every car in the showroom had an added "dealer sticker" marking the cars up by $3,500. I thought that practice had disappeared years ago. More

Excellent Customer Service Louie Medina was my sale person and it was the best experience that I have had in 25 years of purchasing new car. I was in an accident and my car was Louie Medina was my sale person and it was the best experience that I have had in 25 years of purchasing new car. I was in an accident and my car was a total loss. I had no down payment and was feeling pretty low. Louie assure me that he would help me in anyway he could. It was hard work but I drove home with a 2015 Kia Sorento. In additional I left my rental and he agree to drop it off for me. Louie customer service surpass anything I could ever expect and in my opinion he was my angel. Thank you for everything!!!!! More

Great dealership my experience with leasing a 2015 Kia Forte was great! Everyone was friendly and helpful to answer questions we had, and our Sales person, Sean Smith my experience with leasing a 2015 Kia Forte was great! Everyone was friendly and helpful to answer questions we had, and our Sales person, Sean Smith was excellent! He was very friendly and helpful to what we were looking for and made our experience there a great one! More

Every dealer should model itself after this dealer First, the staff are very friendly. They should probably be a model for any business, not just car dealers. They treat customers like they matter and First, the staff are very friendly. They should probably be a model for any business, not just car dealers. They treat customers like they matter and not walking dollar signs. They do not pressure you and understand that this is a big purchase. I do a lot of research before going in for a test drive and they answered all my questions and then even brought up things I hadn't even thought of. They didn't rush my test drive (because I'm also not going to make a decision based on a 15 minute drive around the block) and didn't mind that I came back for a second test drive. Questions were answered honestly and I can say that because the answers I got to some questions weren't always overwhelmingly positive. Even the follow up from them was good. I test drove many cars with different dealers during my car buying process and was inundated with phone calls and emails from not just the sales rep but sales managers, service managers, etc. on a daily basis--people I'd never met were contacting me. With Kia of Turnersville though, I heard only from the sales rep, Samantha and she checked in about once per week which I considered appropriate. She also contacted me via email which I told her was the easiest way and most preferred method of communication --other dealers emailed and called. Although I didn't end up purchasing a Kia I would absolutely recommend Samantha and this dealer to anyone and everyone. More

Great Customer Service! I recently purchased a new car from Kia Turnersville. My experience was excellent! Everyone was friendly and engaged. I had the pleasure of working I recently purchased a new car from Kia Turnersville. My experience was excellent! Everyone was friendly and engaged. I had the pleasure of working with Samantha. She was very informative and patient with me and my family. Samantha made this decision very easy with no pressure. I would definitely recommend Kia Turnersville and Samantha to anyone. Thank you for putting the customer first. More

satisfied my experience today with leasing a 2015 kia optima was hassle free, pleasant and fairly expedient. my salesperson offered plenty of snacks and water my experience today with leasing a 2015 kia optima was hassle free, pleasant and fairly expedient. my salesperson offered plenty of snacks and water while i waited. More

What a wonderful buying experience! I can't believe how great of an experience we had with Joe Siegle and the rest of the staff at Turnersville Kia! At first we were just looking to s I can't believe how great of an experience we had with Joe Siegle and the rest of the staff at Turnersville Kia! At first we were just looking to see what was available...Joe gave us the time to look! We then had some questions about the vehicles...Joe knows EVERYTHING about them! We came in with a check from out bank with a great interest rate...Joe beat it and then he got us a great price and a great trade-in! The place is spotless (inside and out)! No loud blaring music, no run around on the pricing, just GREAT CUSTOMER SERVICE!!! I could go on-and-on about this great experience...I can't wait to come back again! More

ABOVE & BEYOND : Words to describe our experience at Turnersville Kia ! How often do you hear ANYONE describe a car dealership using these words....ALMOST NEVER ! But this was truly our experience. Her Turnersville Kia ! How often do you hear ANYONE describe a car dealership using these words....ALMOST NEVER ! But this was truly our experience. Here's somemore adjectives to descrbe them : friendly,courteous,respectful and very,very knowlegeable. From the moment we walked in we were greeted warmly at the door and then introduced to our salesperson Roe Dilullo. What a special lady she is ! We were interested in a Sorento AND she was interested in us,our preferences in colors and equipment.She took her time with us ,answerering ALL our questions and explaining all the options and accessories.She supplied us with a credit application and upon it's completion handed it to Nicole Burgo, the finance manager who worked her tail off to get us the best financing available. Nicole too was friendly and courteous. We then met with the General Manager,Mike Burgo who spent alot of time explaining our options. Now this guy is one xxxx of a gentleman. Soft spoken,courteous and caring...just like talking to a family member. Purchasing a car is easy when there is trust and there certainly was ! When we needed to synch our cell phone, Joe and Samantha sat with us until it was completed.We are very happy with our purchase.....Buy at Turnersville Kia,ask for Roe......you will be VERY happy too ! More