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Tulsa Hyundai - Service Center

Tulsa, OK

3.9
1,700 Reviews

1,700 Reviews of Tulsa Hyundai - Service Center

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February 26, 2025

Overall good. Could be better on timing as it took longer than I was told. This resulted in missing out on alignment of tires. More

by dsingh4637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Tulsa Hyundai responded

Thank you for your feedback! We apologize for the delay and understand how frustrating it can be. We’ll work on improving our timing to ensure a better experience next time. We appreciate your patience and look forward to serving you again!

February 26, 2025

Zero communication. Vehicle damage. Poor service. No car wash. Vehicle damage, every service. Service advisor ignores or forgets customer request for service. More

by yang.nachi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Mckinney
Mar 04, 2025 -

Tulsa Hyundai responded

We understand your frustration with the lack of communication and missed service requests during your visit. Due to freezing temperatures, our car wash is not in operation, but we regret not informing you. Please contact us at 918-995-2587 so we can address your concerns and resolve this issue. Your feedback is important to us.

February 25, 2025

My advisor was very friendly and knowledgeable. The waiting area was clean and accommodating. Unfortunately, my car could not be washed, but the floorboards were still vacuumed. More

by nicole
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 26, 2025 -

Tulsa Hyundai responded

Thank you for your feedback, Nicole! We're glad to hear you had a great experience with your advisor and our waiting area. We apologize for the car wash inconvenience but appreciate your understanding. We look forward to seeing you next time!

February 25, 2025

I’ve taken my GV80 Genesis to the Tulsa dealership for several services over the past 2 1/2 years. The advisors are incredibly friendly and knowledgeable. The quality of the (product/service) is always More

by gallowaychic
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Kalagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Tulsa Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that Kasey and Gavin have provided you with such exceptional service over the years. Your recommendation means a lot to us, and we truly appreciate your trust in Genesis of Tulsa. If you ever need anything, we're here to help!

February 22, 2025

Went in for warranty work, picked up 3 hours later with no work and close to $3000 in proposed services. Rediculous. More

by Jeff.l.roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chick that made appointment was cool. Service rep was just doing what he was told I’m sure.
Feb 24, 2025 -

Tulsa Hyundai responded

Thank you for your feedback, Jeff. We apologize for your experience and understand your frustration. Our goal is always to provide clear, helpful service with recommendations to keep your vehicle running in top shape. If you'd like to discuss this further, please reach out—we’d be happy to assist.

February 21, 2025

They need to learn what good customer service is. Under warranty, means just that, under warranty. Plus they were upselling like normal. Funny thing is one of the things that they said needed to be r More

by joannaandchristopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Browder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Tulsa Hyundai responded

Thank you for your feedback. We've been working hard to enhance our customer service. Please give me a call at 918-995-2587—I’d love to connect and gather more details.

February 21, 2025

Horrible on car loaner service , a rock hit windshield, my fault NO ACT OF NATURE! More

by PebblesMccrary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GARY RUTH
2.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Tulsa Hyundai responded

We’re sorry for any frustration regarding the loaner car service. Loaner vehicles are provided based on availability and are not guaranteed. We understand this may have been an inconvenience and appreciate your feedback. If you’d like to discuss this further, please reach out.

February 20, 2025

Very pleasant experience. Stephen was awesome. He made me feel comfortable and was professional and friendly. At! More

by jjluellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Tulsa Hyundai responded

Thank you for your kind words! We're glad Stephen made your experience comfortable and enjoyable. We appreciate your business and hope to see you again soon!

February 19, 2025

I would love to look forward to a service which can be a bit faster. More

by spotturi91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Tulsa Hyundai responded

Thank you for your feedback! We appreciate your patience and will work on making our service faster while maintaining quality. We hope to exceed your expectations next time!

February 19, 2025

Steven was Friendly , communicated all necessary information. Good coffee and snacks. Vehicle was service was completed as requested. Michael MacKinney More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Tulsa Hyundai responded

Thank you for the kind words, Michael! We're glad Steven took great care of you and that you enjoyed the coffee and snacks. We appreciate your business and look forward to your next visit!

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