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TruWorth Auto - Carmel, IN
Indianapolis, IN
3,260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,260 Reviews of TruWorth Auto - Carmel, IN
August 03, 2015
Easy Sales Process that Can't handle exceptions We were looking for a good deal on a Wrangler and found a nice one that was priced well. We traded in my truck and was happy with the transaction. It We were looking for a good deal on a Wrangler and found a nice one that was priced well. We traded in my truck and was happy with the transaction. It took about 2 hours and was easy, clear and open. The problem came in when we had some "We Owe" paperwork. The service department has completely failed its part of the "We Owe" and seems to be completely clueless. First, the Wrangler we bought was missing 4 lug nuts (the previous owner had locking lug nuts and took them off. Steven wrote up the we owe 4 lug nuts. Then it was stated it would have two keys in the add. Add that to the we owe. I have tried 2 times now to stop by service to get the lug nuts and keys and they have failed to deliver. They have resorted to saying "We will mail it to you." It has been over 15 days and we still do not have what TruWorth owes as part of the sale process. Missing lug nuts is a safety concern and it would be nice to get this resolved. More
by David
August 03, 2015
The Only Way to Sell your Car Dropped in on a whim and sold my car in an hour! Steven was the ultimate professional and there was no pressure, just a great offer. And the shares Dropped in on a whim and sold my car in an hour! Steven was the ultimate professional and there was no pressure, just a great offer. And the shares program makes it even better. We had a private offer buyer but TruWorth offered us more, plus the potential to split their profit. Couldn't be happier even if we never see another dime. More
by rhibbert
Employees Worked With
Kane San Miguel
August 03, 2015
I never thought buying a used car could be pleasant! Steven was very generous with his time in speaking with me on the phone and through texts to make sure that my travel across half a state wouldn't be Steven was very generous with his time in speaking with me on the phone and through texts to make sure that my travel across half a state wouldn't be a waste. When I arrived, he was very supportive and informed, and brought no pressure to bear as I made my decision. This was easily the most pleasant experience I've ever had buying a car in my life! I wish all dealers worked this way. Steven went above and beyond when I found I had left some priceless CDs in the dash of the old car and arranged to ship them to me. The loan fellow made the whole thing possible when my bank screwed me over on a preapproved loan. The service fellow patiently explained carbon treatments for my new engine. Everyone was GENUINELY friendly, not the pasted-on fake smiles I've been staring into for years wheyn buying a used car, something generally comparable to having a root canal and toenails yanked out simultaneously! Kudos to all! More
by SparkLex
Employees Worked With
Scott Thurber
August 03, 2015
Painless and Easy I went to the Dealership, and found a Toyota 4 Runner. Walked out that day with it and she even washed it for me on her own. One of the best experienc I went to the Dealership, and found a Toyota 4 Runner. Walked out that day with it and she even washed it for me on her own. One of the best experiences I have ever had with a dealer in my years of buying cars. More
by Sparked UP
Employees Worked With
Chip, and Nick, Jenn Osborne
August 03, 2015
Trade In Vehicle I was in the market to sell my car after many good years. I first went to Car Max but found a better offer at TruWorth Auto. I also worked with Stev I was in the market to sell my car after many good years. I first went to Car Max but found a better offer at TruWorth Auto. I also worked with Steven who was a complete professional, streamlined the process and was great to work with overall. I would certainly start with them the next time I were to buy or trade a vehicle. More
by rdpfeiff8
August 03, 2015
Good dealership good people Love my 2006 ford super duty that I bought from Jenn. Friendly service and probably the most honest salesperson I've ever dealt with. Would do busines Love my 2006 ford super duty that I bought from Jenn. Friendly service and probably the most honest salesperson I've ever dealt with. Would do business there again. More
by Chris2582
Employees Worked With
Jenn Osborne
August 03, 2015
Honest People, Easy Process TruWorth's business model is one that seemed to make me a little nervous...How could they be so honest...friendly...and really have the customer best TruWorth's business model is one that seemed to make me a little nervous...How could they be so honest...friendly...and really have the customer best interest in mind? Well, they are all those things. Steven did a great job of making sure I knew what I was doing and information on my car/the car I was looking at purchasing. Chip is fantastic. Overall, I buy there again and definitely recommend to anyone. More
by bmwgal
Employees Worked With
Scott Holthouse
August 03, 2015
Very easy transaction I had a great experience with Tru Worth Auto. I really like they no haggle pricing. I have bought several vehicles over the years and I hate the back I had a great experience with Tru Worth Auto. I really like they no haggle pricing. I have bought several vehicles over the years and I hate the back and forth numbers game. I also like the fact that they inspect the vehicles. They fixed and replaced several parts on my vehicle that most dealers would not. I have bought used cars at other dealerships where I know they took it in on trade and threw it out on the lot without any type of inspection. Tom Clark was easy to work with. More
by Phil
Employees Worked With
Tom Clark
July 31, 2015
it was a great experience with Truworth and Casey Niles I took my 2011 Chevy HHR in with the intent on getting a fair price for it. Casey was helpful with that process. I was looking for a truck but was not I took my 2011 Chevy HHR in with the intent on getting a fair price for it. Casey was helpful with that process. I was looking for a truck but was not ready at that time. Casey and I sat down and discussed the worth of my vehicle. I was told of a Honda Ridgeline RTL they had on the lot. It was a vehicle that fit what I was looking for. Needless to say, I am now the proud owner of this vehicle. I picked it up today. The whole process was smooth and the vehicle looked like new when I picked it up. I am working alot right now so I may not be able to enjoy it much for a few days. I am very pleased with my experience and would recommend this dealership. There was no pressure and everyone there was inviting. 5 stars!!! More
by beeg24
Employees Worked With
The finance person who did my paperwork, sorry I forgot his name...he has only been there for a couple weeks, Casey Niles
July 16, 2015
sale of my used car top dollar for my car Great staff very professional helpful in the whole selling process I be back to get the best deal in town top dollar for my car Great staff very professional helpful in the whole selling process I be back to get the best deal in town More
by greg
